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Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

service knowledge management suite  hub of a PSO. Service firms demand collaboration and analysis of data by both internal parties (management and staff) and external parties (customers and partners). PSOs demand robust knowledge management capabilities that access all components of their business. In addition to these core components, workflow capabilities and integration to back-office systems (HR and financials) are critical components of the complete PPM solution for PSOs. Vendors: Best-of-breed versus Integrated Solutions There are Read More...
Supply Chain Management (SCM)
Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse mana...
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Documents related to » service knowledge management suite


Plateau as a Service for Talent Management
Being a human resources (HR) and customer relationship management (CRM) analyst is definitely a privilege. I get to follow the trends from these two different

service knowledge management suite  or content as a service (CaaS). This not only allows users to access or create content, but they can also test and validate courses and training materials. Furthermore, its iContent eCommerce Portal can be used to purchase over 20,000 existing online libraries authored by partners like Compliance Online , LearnWright , PureSafety , SafetySkills , WeComply , etc. The Plateau Talent Gateway uses social networking and Web 2.0 tools to help users create communities, sites, and share knowledge and content. Read More...
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

service knowledge management suite  questions. Knowledge Management for Service and Support A successful knowledge management initiative within a help desk or call center can reduce agent training time and speed new employee ramp up. Knowledge-powered problem resolution enables agents to become more confident and competent sooner than they otherwise would without a KM practice. By having access to a knowledge base, new help desk and customer service agents can get answers to common questions without having to constantly ask other more Read More...
The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed?
Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the

service knowledge management suite  fit in market viability, service and support, and cost. An integrated solution that offers 100 percent of the required functionality is rare. Hence, either customization or additional software has to be purchased to meet all of an organization's requirements. A content management system should meet an organization's current and future needs, as well as ensure its solution targets the client's industry and fits its architecture. No matter if the chosen solution is an ECM suite, an IBOB, or a point Read More...
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

service knowledge management suite  cost and quality of service basis. Executive management is pressuring IT management to reduce costs, improve customer satisfaction, and manage IT capabilities from a services perspective. In response, IT executives are looking for solutions and have acknowledged SLM as one approach to addressing this issue. The biggest challenge for SLM implementation has been lack of knowledge by the very groups that must do the implementation. Most are looking for guidance and methods that can help them do a good job Read More...
Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report
Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation

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Cincom Enterprise Management
Cincom Enterprise Management is a portfolio of Web-enabled business applications that address the business cycle of companies who build and service complex

service knowledge management suite  companies who build and service complex products. It encompasses activities included in business planning, business acquisition, order management, engineering, procurement, manufacturing and re-manufacturing operations, cost management, finance, and aftermarket support. CONTROL also supports global enterprises by offering distributed multi-site implementation options, multiple currencies, and multiple languages. Read More...
Top Three Learning Management Trends for 2011
Learning management is a growing market in certain geographical areas and within specific industries. The availability of mobile and collaborative learning

service knowledge management suite  capabilities, while mobile network service providers are providing more support with enhanced performance.   See for Yourself If you’d like to start your own research or do a comparison of the different learning management systems available on the market, use TEC Advisor’s Express Comparison . See what LMS vendors are offering and gain further insight into how learning management can help your company’s future growth. Read More...
Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

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Talent Management Technology Strategies for the Retail Industry in 2010
An integrated talent management technology solution, deployed with an effective strategy, offers significant advantages for retailers. For one thing, businesses

service knowledge management suite  Cornerstone,hr training,talent management,human capital,workforce management,hr management,human resources training,personnel management,succession planning,compensation management,employee management,employee retention,employee development,management recruitment,hr outsourcing Read More...
TEC 2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software
This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS

service knowledge management suite  Enterprise Asset Management,EAM software,TEC market survey,EAM,Computerized Maintenance Management System,CMMS software,CMMS Read More...
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

service knowledge management suite  Field Service Management Software What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help you adapt to rapidly changing priorities, schedule in real time, meet demanding service level agreements, and more, all while reducing cost. Read More...
Workforce and Expense Management Supports Lean Manufacturing Initiatives: Applying Lean Manufacturing Initiatives to Workforce and Expense Management
Lean manufacturing initiatives and strategies can also be effectively applied toward a business’s largest controllable expense: its workforce. This paper

service knowledge management suite  SumTotal,pdf,whitepaper,workforce management,workforce management software,expense management software,lean,lean manufacturing,business performance,enterprise expense management Read More...
Program Management Office: A Term Not Fully Understood
The term program management office (PMO) has been around for some time. Its core concepts, methods, and benefits have remained constant, while resources and

service knowledge management suite  inherent commitment to client service and dedication to client success. Estrella Partners is focused on assisting clients identify revenue opportunities and increase operational efficiency through the use of Organization Change Management, Program Management, Risk Management, and Green Advisory Services. We are an organization that treats its clients with the utmost respect, honesty, and professionalism - all with better than competitive rates. Our resources have the hands-on experience necessary to lead Read More...
Enhancing Governance, Risk, and Compliance through Effective Risk Management
Embedding governance, risk, and compliance (GRC) management into all business process has become imperative. Companies need to adopt a holistic view when it

service knowledge management suite  governance,risk management,and compliance,and compliance management,grc management,acess risk management,acess risk management software,grc initiatives,grc risk management,sap grc risk management,it grc management,sap grc enterprise role management Read More...

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