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 service level agreement case study


Case Study: Western Electronics
As a contract manufacturer, Western Electronics makes assemblies for its customers. This translates into a huge volume of data being exchanged@and an

service level agreement case study  , Western Electronics Manufacturing Service , Western Electronics Manufacturing Companies , Electronic Western Manufacturing High Quality Products , Electronic Western Manufacturing Contract Straregies , Electronic Western Manufacturing Contract Solutions , Electronic Western Manufacturing Companies , Electronic Western Manufacturing Capabilities , Electronic Western Manufacturers Representative Contract . Western Electronics Uses Arena Software to Control Revisions, Reduce Errors and Improve Customer

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Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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8 Reasons to Outsource Your Desktop in the Cloud


With organizations looking for new ways to cut costs and increase productivity, cloud computing has become a popular trend. In the most common form of cloud computing, vendors offer software via the Internet in a software-as-a-service (SaaS) model. Many of the benefits of this model can be translated to desktop management. Learn how SaaS principles are being applied to offer companies desktop-as-a-service (DaaS).

service level agreement case study  can be easily recovered. SERVICE LEVEL AGREEMENT (SLA) - Does the provider have a Service Level Agreement that provides a money-back guarantee for unplanned downtime? A good SLA can help ensure success for both you and the service provider. DOWNTIME CREDITS - Does the hosting provider automatically track downtime and credit your account according to the terms of the SLA? Tracking and reporting downtime and providing credits should the service provider's responsibility. DATA PROTECTION - Make sure to ask Read More

Building a Business Case for Enterprise Spyware Protection


It is sometimes difficult to quantify the scope of spyware problems within corporate environments. The least noticeable effect of spyware is to slow network and desktop processing by tiny increments. But even the slightest slowdown, multiplied across the enterprise, adds up to a serious bottom line impact in decreased automated processing and worker productivity.

service level agreement case study  Center , Spyware Protection Service , Spyware Protection Strategies , Spyware Protection Available , Next Generation Spyware Protection , Spyware Protection Pro , Spyware Protection Icon , Spyware Protection Suppliers , Spyware Protection Manufacturers , Active Spyware Protection , Enterprise Level Spyware Protection , Spyware Protection Product , Spyware Protection Monitors , Spyware Protection Mode , Powerful Spyware Protection , Trojan Spyware Protection , Windows Spyware Protection , Anti Spyware Read More

On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation


Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance, and ensuring proper process management, as well as approaches to help maximize your return on investment (ROI). A SaaS solution for your enterprise resource planning (ERP) or accounting system might be your ticket to improved business and application performance.

service level agreement case study  set out in a service level agreement (SLA) . Functional richness and adaptability. An ERP system must offer the full breadth of functionality that’s appropriate to the business; it must also be capable of configuration or extension as required to meet the organization’s unique processes. At the same time, it should stay current with best practice-both in its business logic and the underlying technology infrastructure-and be capable of rapid reconfiguration to meet changing business conditions. Read More

The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1


The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the increasing importance of the service sector in industrialized economies. But while the vast customer service software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning

service level agreement case study  arrive? What is the  service level agreement (SLA)  or appointment window? What is the customer’s availability? Where? Where is the location of the job? Is there a street address? Are there any geographic challenges to consider in the routing decision? For Whom? Who is the customer and do they have any special preferences or a special status? Written succinctly, the service manager has to constantly decide Who/does What/with What/When/Where/for Whom. Professor Moshe BenBassat (founder, current Read More

7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

service level agreement case study  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More

Case Study: Kempe Group


Kempe, a provider of innovative engineering solutions and services for a variety of industries, was using separate systems to manage the financial and operation aspects of the business. These systems were out of date and made accurate financial reporting almost impossible. With the help of a value-added reseller (VAR), Kepme implemented a centralized, integrated solution that stores information in real time. Learn more.

service level agreement case study  covers manufacturing, engineering, professional services, project management, inventory and distribution based organisations. Our purpose is to work in long term collaborative relationships, improving business value by providing fit-for-purpose solutions. We are committed to providing ongoing support and aim to exceed expectations. We aspire to be the best, not the biggest. To help your people deliver a competitive edge in today's global market, our business solutions will deliver strong management Read More

Zef Scientific Selects IFS Enterprise Service Management


IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business.

service level agreement case study  Scientific Selects IFS Enterprise Service Management IFS has announced that Zef Scientific, Inc. , a multi-vendor service provider for high-performance liquid chromatography–mass spectrometry (HPLC-MS) systems used in the pharmaceutical, biotechnology, chemical, and environmental industries, has chosen IFS Enterprise Service Management software to manage productivity for its growing business. Deployment includes Zef Scientific’s headquarters in San Diego, California, and other offices in North Read More

IFS Extends Global Agreement with Saab AB


The IFS agreement with Saab demonstrates that IFS isn’t just a midmarket vendor. IFS has promoted its ability to support the midmarket so well that many enterprise level companies overlook IFS Applications when replacing their legacy systems. That said, the vendor has made a number of enhancements over the past few releases that improve its capabilities to support large, global companies, which is

service level agreement case study  Extends Global Agreement with Saab AB The IFS agreement with Saab demonstrates that IFS isn’t just a midmarket vendor. IFS has promoted its ability to support the midmarket so well that many enterprise level companies overlook IFS Applications when replacing their legacy systems. That said, the vendor has made a number of enhancements over the past few releases that improve its capabilities to support large, global companies, which is also why we are seeing more IFS press releases referring to Read More

Client Case Study: InWear


InWear turned to Zmags for a self-service digital publishing solution for its shoppable catalogs. See the case study.

service level agreement case study  to Zmags for a self-service digital publishing solution for its shoppable catalogs. See the case study. Read More

What Plant-level Systems Can Do for the Enterprise Market


To gain the competitive edge, enterprises are seeking tools to break information silos. Collaborative planning and manufacturing has given plant-level systems a whole new meaning.

service level agreement case study  integration costs and complicates service and support arrangements. Also, interfaces between the diverse components of a core ERP system usually require significant tailoring. This can be a barrier to future changes as revising already-modified code is notoriously time consuming, costly, and risky creating a product that has a different look-and-feel . In a nutshell, the bad news about interfaces is that they need continuous management and coordinated upgrades. They require an increase in IT support Read More

A Guide to ERP for Service Organizations


Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business.

service level agreement case study  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More

Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

service level agreement case study  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More

Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

service level agreement case study  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More

Case Study: Zurn


Due to acquisitions, Zurn—manufacturer and distributor of plumbing products—was running three disparate enterprise resource planning (ERP) systems. Financial reporting and data sharing across business units was time-consuming. To handle current and future business needs, Zurn wanted an integrated ERP system that would provide up-to-date accounting, sales, and warehouse data. Find out about the integrated ERP Zurn chose.

service level agreement case study   Read More