Service Level Agreement Case Study

Case Study: Manufacturing ERP Evaluation & Implementation

by Case Study Spotlight ... of measure include function points, use case points (UCP ... Further, there is no agreement on how to ... up various protocols, namely, service level agreements and ... http:/.../Research/ResearchHighlights/ERP/2007/05/research_notes/LG_ER_TEC_05_29_07_1.asp - 21k - 2007-05-29 Summary: A leading South Korean auto parts manufacturer turns to new ERP system to reduce costs, create an integrated system featuring standard processes and links to automobile manufacturers, and institute profitability checks on each product via profit analysis. The company had been considering adopting a new E

Supply Chain Management Systems for Service and Replacement Parts ...

by P.J. Jakovljevic and Olin Thompson ... often containing associated service level agreement (SLA) penalties ... The results included service level increases from 94 ... part availability or customer service. ... http:/.../Research/ResearchHighlights/SCM/2005/08/research_notes/MN_SC_PJ_08_02_05_1.asp - 33k - 2005-08-02 Summary: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of owner

ERP Case Study: Software Selection & Implementation

by White Paper Spotlight ... one-time customers, and customer self-service via the ... With a sales price trade agreement, for example, an ... forecast data, and also multi-level forecast models ... http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/LG_ER_TEC_04_14_07_1.asp - 22k - 2007-04-13 Summary: Midsize automotive specialty pipe manufacturer Poppe & Potthoff knew it needed to modernize its heterogeneous, legacy business software environment across product ranges, locations, and business units, and streamline and automate its processes. When the search began for an appropriate ERP solution, integ

No Yawn Intended: Enterprise Applications Giant Introduces a Mid ...

by P.J. Jakovljevic ... with a so-called service-level agreement (SLA), individual ... In any case, software customers want to ... should certainly evaluate this optional service agreement. ... http:/.../Research/ResearchHighlights/ERP/2006/05/news_analysis/NA_ER_PJ_05_09_06_1.asp - 19k - 2006-05-09 Summary: Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

What Is the Value Proposition of Support and Maintenance?

by P.J. Jakovljevic ... software operating problems, whereby service-level agreements (SLAs ... are not tied to the agreement (for example ... From Web-based to Service-oriented Architecture). ... http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/EV_ER_PJ_04_02_07_1.asp - 28k - 2007-04-02 Summary: Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization, interoperability, and performance support. Yet despite this fact, most vendors continue to offer the same one-size-fits-all models of support.

Productivity for Software Estimators

by Murali Chemuturi and Sarada Kaligotla ... of measure include function points, use case points (UCP ... Further, there is no agreement on how to ... up various protocols, namely, service level agreements and ... http:/.../Research/ResearchHighlights/SoftwareTestTools/2007/05/research_notes/TU_TT_XMC_05_30_07_1.asp - 19k - 2007-05-30 Summary: Presently, software estimation is considered to be an art rather than a science. At the heart of this perception is the lack of understanding of the concept of 'productivity.' This article attempts to provide insight into the concept of productivity.

Paradoxes of Software Estimation

by Murali Chemuturi ... In the manufacturing or traditional service industries, productivity ... life cycle, with no tacit agreement as to ... quote would include a high-level design drawing ... http:/.../ResearchHighlights/TechnologySelections/2006/08/research_notes/MI_TS_XMC_08_18_06_1.asp - 25k - 2006-08-18 Summary: Software development has spawned an independent industry in its own right. But the processes of asking for service, offering service, and pricing are all somewhat haphazard. Perhaps it's time to focus efforts on resolving the key paradoxes of software estimation.

Customer Relationship Management Strategies Part Two: Creating ...

by Mike Holland and Trinh Abrell ... outside the box, challenge their comfort level, and document ... time to time to ensure continued agreement and focus. ... with a United State Postal Service database. ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_15_05_1.asp - 34k - 2005-02-15 Summary: CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

Oracle Applications - An Internet-Reinvented Feisty Challenger

by P.J. Jakovljevic ... in-house and signed a reseller agreement with Nortel ... integration and with a certain level of customization. ... is room for improvement in ASP service and support. ... http:/.../ResearchHighlights/BusinessApplications/2000/09/research_notes/VN_BA_PJ_09_19_00_1.asp - 50k - 2000-09-19 Summary: It is startling how much has changed in Oracle’s applications business during the last two years. Oracle is indisputably the most reformed applications vendor, having achieved significant growth in total revenue, license revenue and net income. Oracle has a head start on most of its competition pertain

An ERP Vendor, with its Powerful Parent Backing, Tackles Software ...

by P.J. Jakovljevic ... The item substitution (in lower-level bills of ... model named Service Provider License Agreement (SPLA) program ... Glovia office or an affiliate service provider. ... http:/.../Research/ResearchHighlights/ERP/2007/01/research_notes/VN_ER_PJ_01_24_07_1.asp - 23k - 2007-01-24 Summary: Glovia hopes to become a manufacturing service platform that will connect and integrate various business systems that user companies currently use. The vendor's software-as-a-service offering is one of the routes it plans to take to get there.