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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

service level agreement paper  Sigma for IT Service Level Management Six Sigma for IT Service Level Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Compuware Acquires Proxima Technology. In January 2007, Compuware acquired Proxima Technology. Compuware's Service Level Management (SLM) solution delivers metrics for both IT and business audiences. Tying our SLM capability with our Business Service Management solution supplies the critical aspects needed to Read More
PPM for Professional Services Automation
A business practice that assists organizations to align their portfolio of projects with their business strategy. Professional services automation (PSA) refers to a system designed to streamline an...
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Documents related to » service level agreement paper


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

service level agreement paper  ideate and design new service offerings. Effective dashboard design and deployment requires a level of commitment and resources from both the service provider and their customer. This is truly a partnership with shared mutual benefits. According to Jonathan Byrnes, “out-of-the-box customer service requires commitment and entails understanding the customer well enough to dramatically increase the customer’s profitability.” Imagine that, actually worrying about your customer’s profitability! To do Read More
How to Choose a Service and Maintenance Application
If you’re not using a service and maintenance application, you may have reached the point where manual systems no longer support the pace of business. Where to

service level agreement paper  the above. A good service and maintenance application saves you time and money by eliminating the need for many of your manual processes. A top-tier application will also empower you to increase your earnings opportunities by providing you with more targeted information, more strategic insight, and more sophistication. Getting Started Build the case for a new system Before you can research products and choose a solution, you'll need to take an important, but sometimes overlooked, step. You'll need to Read More
Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

service level agreement paper  best-ofbreed, but at the service level rather than the application level. As a result, all applications will be ‘custom’ to some degree and services will be added, removed, and replaced as business needs change—plug and play concepts applied to applications. You cannot buy SOA. There are no magic bullet applications or products. And, SOA will initially have higher upfront costs than traditional IT system development. — Sa’d Kanan, Hitachi Consulting The Road to the Promised Land is a Rocky Read More
Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know
Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information

service level agreement paper  back up their services, service level agreements, false positive record, technical depth, references and more. What Are the Most Important Security Considerations? Arguably, any security consideration that negatively impacts the flow of business or a company's reputation is important, but some security considerations loom larger than others. The following items stand at the top of any list of important security considerations: Small businesses of 50 to 100 employees may have only one full-time Read More
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

service level agreement paper  Outsourcing Service Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support application enhancement, reengineering, and migration enterprise application integration (EAI) enterprise application services, including: enterprise resource planning (ERP) e-procurement and business-to-business (B2B) market places customer relationship management (CRM) supply chain management (SCM) e-business mobile applications Read More
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

service level agreement paper  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn't identify one person, or Read More
Cloud Angel: Analyst Perspective on SaaS ERP for Service-based Organizations
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable frequent modifications. TEC examines

service level agreement paper  on SaaS ERP for Service-based Organizations Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a viable option for you. Get the TEC analyst perspective in this special report on Vita Cloud Angel. Read More
IFS Extends Global Agreement with Saab AB
The IFS agreement with Saab demonstrates that IFS isn’t just a midmarket vendor. IFS has promoted its ability to support the midmarket so well that many

service level agreement paper  Extends Global Agreement with Saab AB The IFS agreement with Saab demonstrates that IFS isn’t just a midmarket vendor. IFS has promoted its ability to support the midmarket so well that many enterprise level companies overlook IFS Applications when replacing their legacy systems. That said, the vendor has made a number of enhancements over the past few releases that improve its capabilities to support large, global companies, which is also why we are seeing more IFS press releases referring to Read More
How Wipro Transformed BT’s Release-service Introduction, Testing, and Deployment Activities
This IDC Buyer Case Study examines BT's successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and

service level agreement paper  Wipro Transformed BT’s Release-service Introduction, Testing, and Deployment Activities This IDC Buyer Case Study examines BT's successful project to reduce costs and raise efficiency and quality in its release-service introduction, testing, and deployment activities, using offshore-based partner Wipro. It looks at the challenges, risks, and outcomes of the project, and draws some lessons for organizations considering similar challenges. Read More
St. Marys Paper Ltd.: Customer Profile
St. Marys Paper Ltd. is a pulp and paper mill located in Sault Ste. Marie, Ontario (Canada). In 1989, it implemented a CHAMPS computerized maintenance

service level agreement paper  commitment to quality and service and their efforts have paid off with receipt of several supplier awards from major corporations. Maintaining the Assets As competitive pressures increased and technology continued to advance, St. Marys found themselves behind the technology curve. The company had no automated methods to maintain their critical production assets which totaled over $500 million. Up until 1989, the approach to maintenance at St. Marys was completely manual. High value equipment assets such Read More
Oracle Fusion Financials Cloud Service


service level agreement paper  Fusion Financials Cloud Service Read More
Ramco Launches Cloud ERP for Service Industries
While the market traditionally looks at enterprise resource planning (ERP) systems from an asset- and product-centric business view, there is a sizeable section

service level agreement paper  Launches Cloud ERP for Service Industries While the market traditionally looks at enterprise resource planning (ERP) systems from an asset- and product-centric business view, there is a sizeable section of the market that is project-based and people-centric. To address the specific needs of the services industry, Ramco Systems recently launched Services Resource Planning (SRP) , an ERP offering for service-centric organizations. The new Ramco SRP on Cloud offering aims to address the specific business Read More
A Guide to ERP for Service Organizations
Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In

service level agreement paper  Guide to ERP for Service Organizations Enterprise resource planning (ERP) is enabling service organizations to streamline service delivery, optimize operations, and improve customer satisfaction. In this podcast, TEC analyst Neil Stolovitsky sits down with Oracle’s Ted Kempf for his take on the unique implementation requirements of ERP systems for professional service organizations, as well as the role technology plays in running a successful service business. Read More
eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower

service level agreement paper  Enhances Its Field Service And Logistics Services eLoyalty Enhances Its Field Service And Logistics Services L. Talarico - November 21, 2000 Event Summary eLoyalty defines strategies, outlines tactics, manages technology implementations, and provides ongoing support for its clients. It has 14 practices that focus on specific aspects of CRM such as Marketing, Internet, and Operations. Its Field Service and Logistics practice focuses on effective utilization of the field service staff; the goal is to Read More

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