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Documents » service level agreements sla

PegaWorld 2011 Revisited (Article)

Abstract: TEC Principal Analyst P.J. Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to BPM. How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started d (...)
Excerpt related to service level agreements sla: TEC Principal Analyst PJ Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to...
Published 2011-08-02

Cloud Assets: A Guide for SMBs—Part 2 (Article)

Abstract: Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud assets. The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be e (...)
Excerpt related to service level agreements sla: Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud ass...
Published 2011-03-07

Cloud Assets: A Guide for SMBs—Part 2 (Article)

Abstract: Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud assets. The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be e (...)
Excerpt related to service level agreements sla: Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud ass...
Published 2011-03-07

One Vendor’s Mission to Make Service Businesses Click – Part 3 ... (Blog Post)

Excerpt related to service level agreements sla: ... For the on-demand entry-level ServiceTycoon solution ... class suite of solutions, any service organization with ... well as through reseller agreements with partners. ...
Published 2011-02-18

Thou Shalt Manage (and Cherish) Thy (Best) Suppliers (Article)

Abstract: Read this in-depth report from TEC Analyst P.J. Jakovljevic to find out why supplier management is crucial. In its recent report, Shifting C-level Business Priorities as the Recovery Takes Hold, Saugatuck Technologies claims that top business priorities are returning to a pattern more consistent with a gr (...)
Excerpt related to service level agreements sla: Read this in-depth report from TEC Analyst PJ Jakovljevic to find out why supplier management is crucial. In its recent report, Shifting C-level ...
Published 2010-11-12

SaaS Buyer's Guide for Wholesale and Distribution (TEC Buyer's Guide)

Abstract: Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works (...)
Excerpt related to service level agreements sla: Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phen...
Published 2010-06-29

SaaS Buyer's Guide for Wholesale and Distribution (TEC Buyer's Guide)

Abstract: Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works (...)
Excerpt related to service level agreements sla: Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phen...
Published 2010-06-29

Harnessing the Power of an Enterprise IT Dashboard (White Paper)

Abstract: An IT dashboard acts as a “single pane of glass”—delivering valuable and easy-to-use information from physical and virtual environments. In this white paper, you’ll learn the importance of implementing simple processes that turn dashboard data into actionable IT decisions; how to turn IT metrics (...)
Excerpt related to service level agreements sla: ... turn dashboard data into actionable IT decisions; how to turn IT metrics into reports that business units want to see; and how service level management can ...
Published 2010-05-25

The Truth about Agent versus Agentless Monitoring (White Paper)

Abstract: Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring so (...)
Excerpt related to service level agreements sla: ... AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for ...
Published 2010-05-25

The Magic Behind Planning and Executing (Optimal) Service Supply ... (Blog Post)

Excerpt related to service level agreements sla: ... in each territory or service area to ensure it has enough resources and skills to meet the expected level of demand, service level agreements (SLAs), and plans ...
Published 2010-05-06

The Magic Behind Planning and Executing (Optimal) Service Supply ... (Blog Post)

Excerpt related to service level agreements sla: ... the goal of maintaining high service level agreements (SLAs) and ... can be justified in their service business. ... Response Time — Honor the SLA or appointment time ...
Published 2010-04-21

Enterprise Phone Systems Buyer’s Guide (White Paper)

Abstract: Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white papers. Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial (...)
Excerpt related to service level agreements sla: Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white papers. Implementing or upgr...
Published 2010-04-09

Enterprise Phone Systems Buyer’s Guide (White Paper)

Abstract: Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white papers. Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial (...)
Excerpt related to service level agreements sla: Refer to enterprise phone system buyer's guide.The latest telephony system technologyfor your business.Read free white papers. Implementing or upgr...
Published 2010-04-09

Human Resources: To Outsource or Not to Outsource, That Is the ... (Article)

Abstract: Is outsourcing your HR activities the right decision for your company? Read this in-depth report to find out. As human resource outsourcing (HRO) becomes an increasingly popular option for many HR organizations, they must inform themselves about the benefits and challenges outsourcing brings. Find out why (...)
Excerpt related to service level agreements sla: ... Partnership agreements: Both service provider and client ... Having the outsourcing firm sign a service level agreement (SLA) will help to define the ...
Published 2010-03-24

Navigating Between Service Management Scylla & Charybdis – Part ... (Blog Post)

Excerpt related to service level agreements sla: ... and asset performance management (APM) service agreements to their ... the wherewithal to meet the promised service level to the ... or change the terms of the SLA. ...
Published 2010-03-16

(Forgotten) CRM and ERP Kingdoms in the Making? (Article)

Abstract: CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to service level agreements sla: CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for this flagship CRM produc...
Published 2010-02-05

Selecting Your Hosted Security Service Provider: What Every IT ... (White Paper)

Abstract: Selecting your hosted security service provider: what every IT manager needs to know. Acquire IT reports linked to web security. Do-it-yourself (DIY) security can be daunting. It requires significant time, effort and expertise to maintain strong security while complying with information access and disclos (...)
Excerpt related to service level agreements sla: Selecting Your Hosted Security Service Provider: What Every IT Manager Needs to Know. Source: Symantec. Document Type: White Paper ...
Published 2010-03-11

The N-able MSP Maturity Model (White Paper)

Abstract: Get free managed service providers maturity model informations.Optimize your organization needs. A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn about ways that managed services providers (MSPs) (...)
Excerpt related to service level agreements sla: TEC White Papers. Browse this free online library for the latest technical white papers, webcasts, and product information to help ...
Published 2010-03-11

The N-able MSP Maturity Model (White Paper)

Abstract: Get free managed service providers maturity model informations.Optimize your organization needs. A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn about ways that managed services providers (MSPs) (...)
Excerpt related to service level agreements sla: The N-able MSP Maturity Model.
Published 2010-03-11

Managed Hosting in Europe: A Review of the Managed Hosting Market ... (White Paper)

Abstract: Managed Hosting in Europe: a Review of the Managed Hosting Market and Suppliers in Europe.Secure Documents and Other Complex System to Use In Your Organization of the Managed Hosting Market and Suppliers in Europe. The increasing use of virtualization allowed managed hosting providers to reduce costs by s (...)
Excerpt related to service level agreements sla: Managed Hosting in Europe: a Review of the Managed Hosting Market and Suppliers in Europe.Secure Documents and Other Complex System to Use In Your ...
Published 2010-03-11
Documents » service level agreements sla
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