Abstract:
TEC principal analyst P.J. Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis, supplier lifecycle management, and services procurement successful. Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, (...)
Excerpt related to
service level agreements:
TEC principal analyst PJ Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis, supplier lifec...
Published:
2012-01-10
Abstract:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Krono (...)
Excerpt related to
service level agreements:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this...
Published:
2011-12-02
Abstract:
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboratio (...)
Excerpt related to
service level agreements:
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM...
Published:
2011-10-31
Abstract:
TEC principal analyst P.J. Jakovljevic profiles Progress Software Corporation. According to TEC principal analyst P.J. Jakovljevic, some solid, growing, and profitable software companies never get the respect they deserve. Progress Software is one such company. Its OpenEdge platform is now fully enabled f (...)
Excerpt related to
service level agreements:
TEC principal analyst PJ Jakovljevic profiles Progress Software Corporation. According to TEC principal analyst PJ Jakovljevic, some solid, gro...
Published:
2011-10-20
Abstract:
TEC Principal Analyst P.J. Jakovljevic is encouraged by the growing awareness and adoption of pricing technologies among B2B enterprises. Conventional wisdom would suggest that pricing, as a key component of a business’s financial performance, is a critically important discipline within any enterprise, (...)
Excerpt related to
service level agreements:
TEC Principal Analyst PJ Jakovljevic is encouraged by the growing awareness and adoption of pricing technologies among B2B enterprises. Conventio...
Published:
2011-10-13
Abstract:
Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic rediscovers Cincom Acquire and lets its product management and product marketing team have its say. Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic discovers that Cincom (...)
Excerpt related to
service level agreements:
Technology Evaluation Centers (TEC) Principal Analyst PJ Jakovljevic rediscovers Cincom Acquire and lets its product management and product marke...
Published:
2011-09-08
Excerpt related to
service level agreements:
... Elements include: training people on data governance and data management, changing service level agreements (SLAs) with your vendors so that they feel the need ...
Published:
2011-08-19
Abstract:
TEC Principal Analyst P.J. Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to BPM. How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started d (...)
Excerpt related to
service level agreements:
TEC Principal Analyst PJ Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to...
Published:
2011-08-02
Excerpt related to
service level agreements:
... of task management to another level than most of ... companies in dozens of customer service categories, such ... to labor laws and union agreements, customer traffic ...
Published:
2011-06-24
Excerpt related to
service level agreements:
... at the supplier) or at the import level (buyer ... materials, anti-boycott laws, free trade agreements, etc.) and ... offers its solution as software as a service (SaaS ...
Published:
2011-05-24
Abstract:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews various types of cloud configurations and the ramificatio (...)
Excerpt related to
service level agreements:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of ...
Published:
2011-04-21
Abstract:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews various types of cloud configurations and the ramificatio (...)
Excerpt related to
service level agreements:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of ...
Published:
2011-04-21
Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
service level agreements:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and interviews its chief visi...
Published:
2011-04-08
Abstract:
TEC Principal Analyst P.J. Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the service parts planning and optimization space. Service supply chains remain complex. MCA Solutions can help service companies of all sizes improve their bottom line. In today’s (...)
Excerpt related to
service level agreements:
TEC Principal Analyst PJ Jakovljevic sits down with MCA Solutions’ CEO Bob Salvucci to discuss MCA’s new offerings in the service parts planning ...
Published:
2011-03-30
Abstract:
See how workforce management systems allow manufacturers to have an optimized, flexible workforce schedule that automatically adjusts to demand changes. Today’s manufacturers must be able to promptly cater to customer fluctuations in demand and maintain profitability. With agile workforces, companies ha (...)
Excerpt related to
service level agreements:
... and ClickSoftware in varied field service environments (see ... and execution at the plant level (see TEC ... work within the constraints of complex labor agreements; ...
Published:
2011-03-10
Abstract:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud assets. The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be e (...)
Excerpt related to
service level agreements:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud ass...
Published:
2011-03-07
Abstract:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud assets. The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be e (...)
Excerpt related to
service level agreements:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on procuring your cloud ass...
Published:
2011-03-07
Abstract:
TEC analyst P.J. Jakovljevic and Kinaxis expert Trevor Miles discuss the evolution of S&OP and its role in ever-changing supply chains. Read more. Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to impr (...)
Excerpt related to
service level agreements:
TEC analyst PJ Jakovljevic and Kinaxis expert Trevor Miles discuss the evolution of S&OP and its role in ever-changing supply chains. Read more. ...
Published:
2011-03-03
Abstract:
TEC analyst P.J. Jakovljevic and Kinaxis expert Trevor Miles discuss the evolution of S&OP and its role in ever-changing supply chains. Read more. Today’s businesses must be able to swiftly respond to the constant changes emerging across their global global supply chains and fulfillment networks to impr (...)
Excerpt related to
service level agreements:
TEC analyst PJ Jakovljevic and Kinaxis expert Trevor Miles discuss the evolution of S&OP and its role in ever-changing supply chains. Read more. ...
Published:
2011-03-03
Excerpt related to
service level agreements:
... The ability to create model agreements (templates) and implement ... and breadth (from an entry-level to an all ... companies that subscribe to this service, they will ...
Published:
2011-02-28