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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

service level dashboard  Service Productization Service Productization Source: Epicor Document Type: White Paper Description: Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with Read More...

Avoiding the Four Data Display Pitfalls in Dashboard Design
Presenting data and results is one of the fundamental stages of every business intelligence (BI) or business performance (BPM) deployment. Data is also important when adopting a new solution, and for the overall success of a BI project—even when the project stage does not represent any major technical challenge.<!--more--> A dashboard is the main screen by which end users, executives, managers,

service level dashboard  dashboards. Provide an analysis service (data cube) that enables the user to make their own queries. Give users a good set of static reports. This will enable managers to generate or program these reports to be sent to their e-mail accounts on a regular basis. Lastly, empower your users with information. Avoiding these four common pitfalls will help you during the BI dashboard deployment process. I welcome your thoughts and questions. Leave a comment below and I’ll respond as soon as I can. Share This Read More...
Field Service Management (FSM) Software Evaluation Report
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service level dashboard


Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

service level dashboard  Management (CRM),   Customer Service and Support,   Technology Tools and Methods Source: Mindshare Technologies Learn more about Mindshare Technologies Readers who downloaded this white paper also read these popular documents! Sales Process Map Best Practices for ERP Implementation The Importance of Data Representation: Best Practices in Creating a Usable Report Better Business Outcomes with Business Analytics Fostering Employee Engagement in Your Organization Recession? Steal Market Share by Read More...
Common Pitfalls in Dashboard Design
Dashboards are a popular means to deliver important information at a glance, but their potential is rarely realized. The best software in the world will not produce a useful dashboard without effective visual design. To better understand the concept of business intelligence dashboards in the first place, it is thus vital to understand the common pitfalls of dashboard design.

service level dashboard   |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Service Management: Understanding the Real End-user Experience
How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can track customer interactions in real time—transforming online experiences into truly effective channels for customer care.

service level dashboard  Service Management: Understanding the Real End-user Experience Service Management: Understanding the Real End-user Experience Source: Compuware Document Type: White Paper Description: How many of your online customers are happy customers? Today, few organizations can answer this question accurately, usually relying on customer complaints to highlight areas of underperformance. However, a significant proportion of unsatisfied online customers won’t even bother to complain. But now, organizations can Read More...
TEC Research Analyst Round Table: Software-as-a-Service (SaaS)
Software-as-a-service (SaaS): friend or foe? SaaS—also known as on-demand or hosted applications—is becoming more and more popular in a number of enterprise application areas and quickly changing the minds of many a skeptic. SaaS is changing the way organizations pay for, implement, and run their software applications. Unlike traditional applications, which are paid for up front and installed on

service level dashboard  further operation costs—as the service provider is the one that operates the system. This process definitely represents savings in terms of money, IT resources, and time spent from development to implementation. Some large enterprises are still reluctant to adopt this software model, or at least to implement it in some specific business units like finance or operations. SaaS providers still have some issues to address before gaining users acceptance (e.g., ensuring that no security problems arise Read More...
HIPAA Compliance and the eSureIT Online Backup Service
The US Health Insurance Portability and Accountability Act (HIPAA) of 1996 applies to health care providers, health plans, and clearing houses that electronically maintain or transmit health information. Among other things, these entities are required to have data backup plans, disaster recovery plans, and emergency mode operation plans. Fortunately, there is a way to meet these security and contingency requirements.

service level dashboard  the eSureIT Online Backup Service HIPAA Compliance and the eSureIT Online Backup Service Source: Intronis Technologies Document Type: White Paper Description: The US Health Insurance Portability and Accountability Act (HIPAA) of 1996 applies to health care providers, health plans, and clearing houses that electronically maintain or transmit health information. Among other things, these entities are required to have data backup plans, disaster recovery plans, and emergency mode operation plans. Read More...
Making the Transition from Silo to Service Management
Monitoring the end-to-end performance of applications and services at all infrastructure tiers is the "holy grail" of IT organizations. But most companies use silo-based monitoring tools incapable of monitoring events and activities occurring elsewhere in the infrastructure. A "collaborative" approach for deploying such tools stands a greater chance of adoption than the typical top-down implementation method commonly used today.

service level dashboard  Transition from Silo to Service Management Making the Transition from Silo to Service Management Source: eG Innovations, Inc. Document Type: White Paper Description: Monitoring the end-to-end performance of applications and services at all infrastructure tiers is the holy grail of IT organizations. But most companies use silo-based monitoring tools incapable of monitoring events and activities occurring elsewhere in the infrastructure. A collaborative approach for deploying such tools stands a Read More...
KANA Attempts the Union of Customer Acquisition and Service
KANA Software is a global provider in customer service solutions delivered on-premise or in the cloud, and these solutions unify and maintain context for customer journeys across agent, Web, social, and mobile experiences. The vendor’s solutions have reduced handling time, increased resolution rates, and improved net promoter score (NPS) at more than 850 enterprises, including half of the Global

service level dashboard  of Customer Acquisition and Service » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s Read More...
ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

service level dashboard  ITIL Service Support Processes in Record Time ITIL Service Support Processes in Record Time Source: Implement Consulting Group Document Type: Case Study Description: To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and Read More...
Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

service level dashboard  Business Value of IT Service Measuring the Business Value of IT Service Source: Proxima Technology Document Type: White Paper Description: Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes Read More...

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