Abstract:
TEC principal analyst P.J. Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis, supplier lifecycle management, and services procurement successful. Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, (...)
Excerpt related to
service management contracts:
TEC principal analyst PJ Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis, supplier lifec...
Published:
2012-01-10
Excerpt related to
service management contracts:
... that are no longer on maintenance contracts (and are ... of gaping challenges, and its management has no ... Gupta release doesn’t offer Web Service-based integration ...
Published:
2012-01-06
Excerpt related to
service management contracts:
... company today has only about 200 customers with active maintenance contracts. ... enhancements including key additions of engineering change management (ECM), by ...
Published:
2011-12-27
Excerpt related to
service management contracts:
... Purchase order (PO) and invoice management remains highly paper-intensive and ... effort processing paper invoices: from matching them with contracts and tracking ...
Published:
2011-12-14
Abstract:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Krono (...)
Excerpt related to
service management contracts:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this...
Published:
2011-12-02
Abstract:
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboratio (...)
Excerpt related to
service management contracts:
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM...
Published:
2011-10-31
Abstract:
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers a (...)
Excerpt related to
service management contracts:
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his ...
Published:
2011-10-27
Abstract:
Principal Analyst P.J. Jakovljevic takes a close look at the business process management (BPM) vendor, AuraPortal, and how the BPM suite address the diverse needs of its client base. Read more. AuraPortal, a new business process management (BPM) vendor, offers a solution that creates business process exec (...)
Excerpt related to
service management contracts:
Principal Analyst PJ Jakovljevic takes a close look at the business process management (BPM) vendor, AuraPortal, and how the BPM suite address th...
Published:
2011-08-31
Excerpt related to
service management contracts:
... a better negotiating power, discovering better (and worse) performing contracts and their ... see my previous blog series entitled “Are Spend Management (or SRM ...
Published:
2011-08-30
Abstract:
Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic reports on the changes Deltek has been making, and speaks with some top execs about its strategy. Deltek has been a software provider that does the job as promised (and more), but the company and its products, with its focus on governm (...)
Excerpt related to
service management contracts:
Technology Evaluation Centers (TEC) Principal Analyst PJ Jakovljevic reports on the changes Deltek has been making, and speaks with some top exec...
Published:
2011-08-10
Abstract:
P.J. Jakovljevic reviews Ariba's history and discusses its market with Dan Ashton, Senior Manager of Solutions Marketing for Commerce Cloud Solutions. Ariba’s collaborative business commerce solutions focus on the basics: buying, selling, and managing cash. Ariba’s cloud-based vision has grown a vast (...)
Excerpt related to
service management contracts:
PJ Jakovljevic reviews Ariba's history and discusses its market with Dan Ashton, Senior Manager of Solutions Marketing for Commerce Cloud Solutio...
Published:
2011-06-17
Abstract:
Tec Principal Analyst P.J. Jakovljevic takes a close look at Infor FMS SunSystems Enterprise and gets close and personal with Infor’s product experts. What’s new at Infor? Besides the blockbuster acquisitions of late, the leading provider of business applications has continued to release innovative pr (...)
Excerpt related to
service management contracts:
Tec Principal Analyst PJ Jakovljevic takes a close look at Infor FMS SunSystems Enterprise and gets close and personal with Infor’s product exper...
Published:
2011-06-08
Excerpt related to
service management contracts:
... software selection project to the flames of hell: Securing strong management support is ... info as Gerard stated above but it takes the contracts and negotiation ...
Published:
2011-06-03
Excerpt related to
service management contracts:
... direct CAD customers on maintenance contracts will be ... customer-facing activities, especially in field service. ... require recipe and formula management, for which ...
Published:
2011-06-01
Excerpt related to
service management contracts:
... Too often, despite the contracts in place, prices meet with ... its solution as software as a service (SaaS ... letters of credit and open account management for both ...
Published:
2011-05-24
Abstract:
Find out how SPS’ latest tools meet the market’s needs and improve the way suppliers, retailers, and other trading partners manage and fulfill orders. SPS Commerce delivers on-demand Software-as-a-Service (SaaS) SCM solutions to address inefficiencies in the retail supply chain network. Find out why S (...)
Excerpt related to
service management contracts:
Find out how SPS’ latest tools meet the market’s needs and improve the way suppliers, retailers, and other trading partners manage and fulfill orde...
Published:
2011-05-16
Abstract:
Enterprise resource planning software can facilitate engineer-to-order e-commerce by opening portals to suppliers, project collaborators, and customers. Engineer-to-order (ETO) companies can use e-commerce strategies in order to improve customer service, reduce waste, and increase profits through a lean a (...)
Excerpt related to
service management contracts:
Enterprise resource planning software can facilitate engineer-to-order e-commerce by opening portals to suppliers, project collaborators, and custo...
Published:
2011-05-05
Abstract:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews various types of cloud configurations and the ramificatio (...)
Excerpt related to
service management contracts:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional price tag of ...
Published:
2011-04-21
Abstract:
Get a behind-the-scenes look at what mergers and acquisitions means for you—the software buyer—and know the questions you should ask if you find yourself in this situation. Your company has purchased a human resources (HR) software that will improve your business. But you’ve just learned that your s (...)
Excerpt related to
service management contracts:
Get a behind-the-scenes look at what mergers and acquisitions means for you—the software buyer—and know the questions you should ask if you find yo...
Published:
2011-04-20
Excerpt related to
service management contracts:
... been in service and support contracts, since Sage ... payments service, online backup service, and business ... contact management product: Sage Business Info services ...
Published:
2011-04-07