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Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

service oriented archite  also known as : Service Oriented Activities , Service Oriented Applications , Service Oriented Architect , Service Oriented Attitude , Service Oriented Businesses , Service Oriented Communication , Service Oriented Companies , Service Oriented Data Architecture , Service Oriented Definition , Service Oriented Development , Service Oriented Device Architecture , Service Oriented Enterprise Architecture , Service Oriented Enterprises , Service Oriented Framework , Service Oriented Individual , Service Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » service oriented archite


Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

service oriented archite  Impact on Small Manufacturers Service Oriented Architecture is also known as : Define Service Oriented Architecture , Enterprise Service Oriented Architecture , Service Oriented Architecture , Service Oriented Architecture Advantages , Service Oriented Architecture Applications , Service Oriented Architecture Basics , Service Oriented Architecture Benefits , Service Oriented Architecture Best Practices , Service Oriented Architecture Book , Service Oriented Architecture Books , Service Oriented Architectu Read More...
7 Steps to Service-oriented Architecture
Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA), there are a few concepts it should

service oriented archite  Steps to Service-oriented Architecture Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA), there are a few concepts it should know about. By understanding the various stages of SOA adoption and by knowing what technologies are available, an organization will stand a better chance of succeeding in its SOA initiatives. With these seven steps, effective SOA can be realized. Read More...
Unlocking the Mainframe: Modernizing Legacy Systems to a Service-Oriented Architecture
For mainframe customers facing a narrowing window of opportunity to leverage their enormous investments in mainframe IT environments, service-oriented

service oriented archite  Legacy Systems to a Service-Oriented Architecture For mainframe customers facing a narrowing window of opportunity to leverage their enormous investments in mainframe IT environments, service-oriented architecture (SOA) provides an opportunity for true synthesis—providing a solution that’s greater than the sum of its parts. Read this white paper to learn about a platform that includes the best practices and the expertise to ensure successful SOA initiatives. Read More...
Implementing a High Performance Service-oriented Architecture
To solve your data-intensive problems and deal with data storage tasks, you might consider a two-tier method. How? By using service-oriented architecture (SOA

service oriented archite  a High Performance Service-oriented Architecture To solve your data-intensive problems and deal with data storage tasks, you might consider a two-tier method. How? By using service-oriented architecture (SOA) to make distributed systems interoperable. Why? SOA can optimize data storage architecture, transparently and securely, to maximize and optimize access to large quantities of data. Learn about other benefits, and the steps that are best for your IT infrastructure. Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


service oriented archite  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

service oriented archite  Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Fact or Read More...
The Forrester Wave: CRM Suites Customer Service Solutions, Q3 2010
This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences

service oriented archite  Wave: CRM Suites Customer Service Solutions, Q3 2010 This paper evaluates various service software solutions for customer service and business process professionals to create differentiated customer experiences and build stronger buyer loyalty. Customers are increasingly online, want self-service options, and demand real-time responses. Also, social media has grown to be an important new channel for interacting with customers and engaging in innovative ways. Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

service oriented archite  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

service oriented archite  of software as a service (SaaS) and on-demand. This confusion, further muddled by the existence of the former hosting and application service provider (ASP) models, has bred a range of often fuzzy and sometimes incorrect assumptions. For many it is difficult to ascertain whether SaaS or on demand imply that the software application is hosted; that is some kind of hosting middleman is needed to provide users with access to the software, at a guaranteed level of service; software is available in a Read More...
Service Level Agreements for Manufacturers and Software Vendors in the Supply Chain
Supply chains are very complex, as is discrete manufacturing and the software that addresses its needs. To ease the complexities, service level agreements are

service oriented archite  in its supply chain. Service Level Agreements Defined An SLA is a contract between two parties that stipulates how one party will provide certain services and support within a given time frame to the other party. A manufacturer can have multiple SLAs with two types of organizations: 1) suppliers and distributors that provide products to its location(s), and 2) the software provider. Because supply chains and SCM software are very complex due to the nature of the discrete manufacturing business, SLAs are Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

service oriented archite  tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the big picture of customer relationship management (CRM). Read More...
Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly

service oriented archite  Agile for a Service Business The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development. Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

service oriented archite  Power of Web Self-Service In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

service oriented archite  to Convert Service Calls Into Sales The magic formula for selling more products or services is simple: present the right offer to the right prospect via the right channel-at the right time. Of course, that's easier said than done. But if you're in a service-intensive business, real-time offer management can help turn that magic formula into a profitable reality for your organization. Real-time offer management is an application designed to initiate and optimize an offer during customer-initiated Read More...

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