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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 service packs


Sausage Producer Packs Out the Profit with Technology
Odom’s Tennessee Pride Sausage, Inc. wanted to improve operations and customer service. Their ERP and SCM technology solution resulted in a fifteen-month

service packs  both retail and food service products with a retail market of 25 states and a food service market of 38 states plus nationwide coverage through a major retail chain. Retail products, sold under the Tennessee Pride label and a number of private labels, include a variety of link and patty sausage products, sausage gravy, microwave biscuits, country souse (a regional food) and sausage rolls (a one pound package of sausage in a roll available in the meat case). Food Service products include fully cooked and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Infor Fashion PLM Debuts at NRF 2015


Infor announced the availability of the next generation of Infor Fashion Product Lifecycle Management (PLM), a solution developed for the fashion industry to link merchandising (product development and sourcing) with line planning, design and development, sourcing, and production.

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FDM4 ERP


FDM4 is an end-to-end enterprise solution to support businesses of all sizes. The enterprise resource planning (ERP) software allows for forecast replenishment, purchasing, order entry, customizable pre-packs, customer-specific packing rules, dynamic line sheets, and a product load tool that allows users to load new items into the ERP from a spreadsheet. The FDM4 suite also offers import management, intelligent allocations, customer relationship management (CRM), order processing, business-to-business (B2B) and business-to-consumer (B2C) e-commerce, freight calculation, integrated electronic data interchange (EDI), advanced shipment notices (ASNs), radio frequency warehouse management, multicompany and multicurrency financials, and a graphical executive dashboard. FDM4 can be configured for hard goods product lines or with flexible matrices for style, color, size, and unlimited features. FDM4 solutions is available in a licensed model with on-premise hardware or as software as a service (SaaS) in a hosted environment.  

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NuViewHR Product Suite 4.15 SP 2 Gets Certified


Nuview Systems recently updated the request for information (RFI) to reflect the changes to the level of support to the latest version of its product NuViewHR Product Suite 4.15 SP 2. Following an onsite demonstration and product overview by NuView Systems’ director of sales engineering, David Park, and vice president of sales, Lloyd Lambert, I am pleased to announce that NuViewHR Product Suite 4

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The N-able MSP Maturity Model


A business' success delivering managed services depends on its ability to improve the delivery of effective and efficient services to its customer base. Learn about ways that managed services providers (MSPs) can develop a higher-value business by improving their ability to attract and retain high-quality customers and provide IT services in an effective manner.

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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Self Service Business Intelligence


Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical and business complexities of identifying data sources, transforming and integrating data sets, enhancing data quality, and providing a data repository are necessarily addressed before a self service BI application is made available. Read this white paper to learn more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution.

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A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet


With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort based on the specific priorities that speak to it. In this analysis, we will review each of these benefits, outlining the range of advantages and concrete ROI. Regardless of a company’s priorities, this multi-layer list of benefits makes the decision a clear one.

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Identify and Leverage Your Existing Service Life Cycles


Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers, suppliers, and business partners. Discover how “service cycles” have evolved since the 1990s, learn how to make hidden service life cycles visible, and find out how, once they are visible, they can help you improve services and align IT with business objectives.

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SAP Field Service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

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Industry Analysts on Field Service Mobility Trends


P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

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