Looking for content related to service providers crm |
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TEC Products
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Marquee Vendors Partner for Deepening Inherent CRM and BI Links
| by P.J. Jakovljevic |
... Thus, vendors in CRM and BI, respectively, are building alliances in ... a global
telecommunications
leader, to help communications service providers (CSP) unlock ...
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| http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/EN_CR_PJ_08_17_05_1.asp - 16k - 2005-08-17 |
| Summary: Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation
of marketing automation (MA) has been stunted by slow markets, and pessimistic investors. Vendors in CRM and BI are building
alliances in order to gain market share and il
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MaxBill Ltd
... needs of both traditional and next generation service providers. ... generation billing
engine, a service neutral and ... services, and customer-centric CRM, as well ...
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| http://directory.technologyevaluation.com/profile.aspx?vid=17209 - 7k |
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'Best' of the Three CRM Solutions
| by Kevin Ramesan and Katarina Novatzki |
... This presents opportunities to offer existing non-CRM clients full and comprehensive ...
to take
advantage of the new trend for application service providers (ASPs ...
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| http:/.../Research/ResearchHighlights/Scm/2004/08/research_notes/PN_SC_KR_08_05_04_1.asp - 12k - 2004-08-05 |
| Summary: In 2004, Best Software acquired ACCPAC through its parent company The Sage Group plc and has now released a new version of
its CRM product: SalesLogix 6.2. Their objective is clearly to gain as much market share as possible in the growing small
and medium sized enterprise market (SME). Acquiring addition
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Amdocs Overhauls Its Marketing
| by P.J. Jakovljevic |
... with the built-in ability to help service providers move toward ... system to pre-integrated
components such as self-service, billing, CRM, order management ...
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| http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_03_05_1.asp - 17k - 2005-08-03 |
| Summary: Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability.
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Xchange Adds To The List Of CRM Point Solutions' Casualties Part ...
| by P.J. Jakovljevic |
... Why has it been so difficult for CRM point solution providers to even ... These annual
service & maintenance fees thus represent a substantial portion of ...
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| http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_28_03_1.asp - 22k - 2003-03-28 |
| Summary: Why has it been so difficult for CRM point solution providers to even find a white knight, which has not generally been the
case with even ancient ERP products? Could it be that while the traditional introspective mind-set of ERP becomes history,
its functionality remains critical and CRM is being absorb
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PeopleSoft Completes Acquisition of Vantive; Vantive CRM ...
| by P.J. Jakovljevic |
... within the following industries: utilities, service providers, financial institutions,
public
... should negotiate incorporation of new CRM applications components ...
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| http:/.../Research/ResearchHighlights/BusinessApplications/2000/01/news_analysis/NA_BA_PJ_01_21_00_1.asp - 8k - 2000-01-21 |
| Summary: On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest
independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999
with the issuance of approximately 28 million shar
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A CRM System Needs A Data Strategy
| by David McNamara |
... application service providers (ASPs) can give prospects and customers self-service
tools
and information-request forms. High-end ASPs can host CRM solutions ...
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| http:/.../Research/ResearchHighlights/ExecutiveView/2003/07/research_notes/TN_EV_XDM_07_03_03_1.asp - 16k - 2003-07-03 |
| Summary: A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by
gathering data from each contact with customers and prospects. Collecting data, however, cannot be isolated from a strategy
for actually using that data. Here is an overview of how
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A New Model for Evaluating Third Party Logistics Providers: Enter ...
| by Michael Bittner |
... t expect your logistics service providers to be ... processes to a logistics service
provider, there ... SCM, customer relationship management (CRM), procurement, and ...
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| http:/.../Research/ResearchHighlights/SCM/2005/10/research_notes/TU_SC_XMB_10_03_05_1.asp - 15k - 2005-10-03 |
| Summary: Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply
chain management technology. As customers are becoming more discerning, 3PLs can leverage service oriented architecture to
meet customer needs.
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RTI's CRM Applications Rivals The Major League Providers
| by Kevin Ramesan |
... mid-market customers are so reluctant to CRM adoption. ... RTI's ASP hosting service
would represent a real bonus ... businesses to rely on 3rd party providers to host ...
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| http:/.../Research/ResearchHighlights/Crm/2003/08/research_notes/VN_CR_KR_08_15_03_1.asp - 12k - 2003-08-15 |
| Summary: Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and
marketing. Recently TEC interviewed Michel P.Mallen, RTI
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Enterprise Logix, LLC
... and mid-size Manufactures, Distributors, and Service Providers with Logix, an
Enterprise class
integrated business software. Includes full ERP, CRM, SCM, Field ...
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| http://directory.technologyevaluation.com/profile.aspx?vid=9743 - 3k |
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