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Software Functionality Revealed in Detail
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 service request template

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Documents related to » service request template

ServiceMax Field Service Management Is Now a TEC Certified Solution


ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Evaluation Centers. Within the next few weeks, the ServiceMax Certification

service request template  past work orders, locations, service contracts, opportunities, and more. In addition, field technicians can use Chatter functionality for collaboration and social interaction purposes. Chatter also allows supervisors and managers to monitor events by following the status updates that are automatically posted when technicians check in and out of tasks, for example. When creating cases, users benefit from an auto-entitlement check features, which indicate whether a client request is billable or covered by Read More

CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

service request template  to provide off-the-shelf customer service processes for hi-tech industries, or pre-defined solution driven sales processes. Key Workflow Terminology You Must Understand The following is a general summary of some of the key terminology used to describe Workflow and will be particularly important when asking questions of your CRM solution provider to determine if they provide the Workflow capable solution your require. Phrase Explanation Incident Forms These are forms that customers can design, that are use Read More

TEC Saves Software Buyers Even More Time and Resources with its Certified RFI Express Service


TEC's Certified RFI Express Service offers prospective enterprise software buyers access to pre-filled request for information documents (RFI), significantly reducing the time, costs, and risks associated with software selection.

service request template  TEC''s Certified RFI Express Service offers prospective enterprise software buyers access to pre-filled request for information documents (RFI), significantly reducing the time, costs, and risks associated with software selection. Montreal (PRWEB) June 5, 2006 - Technology Evaluation Centers ( www.TechnologyEvaluationCenters.com/press ) introduces an industry-standard RFP set for specific software vendors'' solutions. It is a quick and efficient method for getting straight to the functional capabilities of Read More

It’s the Time to Master Your Master Data


A recent blog post CRM for the Finance and Banking Industry – Part 1 by Gabriel Gheorghiu touched on a pain point of many of today’s enterprise IT environments. Due to the inconsistency of customer data amongst different systems in use, the bank employee “asked three or four of her co-workers for help, and took about 15 minutes” to simply change the address of one customer. As a matter of fact

service request template  SCM system, and a service follow-up handled by a customer care representative using a CRM system, the customer wants to be addressed as the same person. More importantly, as a company, you don’t want the two departments to contact the same customer as if they were talking with two individuals. What you want is the single version of the truth with respect to your customers. Besides managing customer master data, product master data is another major area of MDM. The accuracy of product master data needs t Read More

ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

service request template  queues of different customer service representatives (CSRs) and helps populate the work order request with the correct customer information.   Work requests can be created under contracts and linked to warranties, service-level agreements (SLAs), etc. or they can stand alone. Additionally, the system allows companies to define work types to organize the requests that it receives from its customers. In so doing, the system can give an estimate of the required time and resources needed by each job type. Read More

IFS Field Service Management


IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extensions include schedule optimization for large field service workforces and enterprise functionality from IFS Applications including maintenance repair and overhaul (MRO).

service request template  Field Service Management IFS Service Management is recognized as a best-of-breed software application for companies managing a field service workforce. It includes everything service organizations of all sizes need to profitably serve customers and is available on-premise or in the cloud. Standard functionality covers the entire field service lifecycle from customer relationship management (CRM), scheduling, and mobile service, to contract pricing, warranty repair, and parts management. Available extens Read More

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk


IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

service request template  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More

Enterprises May Be Overlooking Profits from After-sales Service


If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

service request template  Overlooking Profits from After-sales Service Introduction Traditional sources of profit margins for manufacturers from product sales are diminishing as more and more products are commoditized, and margins are thus further and further reduced. On the other hand, profit margins from after-sales service are good (if managed well), and hold the promise of sustained (if not increased) revenue in the future. In industries like aircraft, automobile, computers, mobile phones, electronics, and so on, a major Read More

Firewall RFI/RFP Template


Firewall Type, Decision Engine, Scalability, Network Interfaces, Operating Systems, Routing and Network Protocols, SNMP, NAT, Policy Features, Proxies, Authentication, Logging, Content Filtering, VPN and Encryption, Attack Resiliency, Certification, and more

service request template   Read More

Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

service request template  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More

SAP Field Service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

service request template  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More

5 Steps to Improve Change Request Management in Software Delivery


Change request management has become an integral part of modern day software delivery. While changes in the early design phase can be addressed without much effort, unforeseen changes during the later phases of software delivery can compromise the quality and delay the delivery of the software. Download this white paper and find out the five technology-driven steps that can facilitate the management of change requests.

service request template  Steps to Improve Change Request Management in Software Delivery Change request management has become an integral part of modern day software delivery. While changes in the early design phase can be addressed without much effort, unforeseen changes during the later phases of software delivery can compromise the quality and delay the delivery of the software. Download this white paper and find out the five technology-driven steps that can facilitate the management of change requests. Read More

We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices


The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Learn more.

service request template  IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it. But network failure can cause widespread disruption, unhappy customers, unproductive employees, and lost business. Ensuring network availability, security, and efficiency is a job for experts who need powerful tools to carry out these tasks. Read More

Reverse Logistics for Service


Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more.

service request template  Logistics for Service Reverse logistics management for service requires specialized software that accounts for many transactions and processes unique to installed base support. By implementing a configurable solution that automates the end-to-end reverse logistics cycle, service organizations can increase productivity, improve the customer experience, and significantly reduce costs. Find out more. Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

service request template  Rising Financial Importance of Service For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers. Read More