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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 service transition strategy


5 Ingredients for Creating the Optimal Product Strategy
How do you transition your organization from one that falls short of meeting product revenue goals to one that consistently delivers solutions customers must

service transition strategy  Ingredients for Creating the Optimal Product Strategy How do you transition your organization from one that falls short of meeting product revenue goals to one that consistently delivers solutions customers must have? The answer lies in turning your product innovation strategy into a core business process aimed at listening to the voice of your customer. Learn the five things you need to know to create the optimal product strategy for your company.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

PPM for Internal Departments

A business practice that assists organizations to align their portfolio of projects with their business strategy. Typically IT departments employ an IT governance framework to ensure that their PPM strategy is put into action. With the increasing demand of IT departments to justify their project investments, PPM software has risen in popularity as the tool of choice. It allows both executives and IT decision makers to gain insight into their IT portfolios. PPM software allows IT managers to prioritize projects, allocate resources where needed, and gain financial insight into their portfolio investments. 

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Virtualization Strategy for Midsized Businesses


In these challenging times, midsized businesses need to simplify IT infrastructure and reduce costs. Yet, with diverse storage, server, and network requirements—as well as limited physical space to store and manage systems—they have few options. Discover how virtualization can offer small and midsized businesses significant benefits—not simply in server consolidation, but also with affordable business continuity.

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Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

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Epicor's Vision and Strategy for Cloud ERP


I recently had the opportunity, during Epicor’s global customer conference, to talk with Chad Meyer, director of product marketing, and he shared with me some of the highlights of Epicor’s vision and strategy for cloud enterprise resource planning (ERP). Epicor has since 2010 offered a scaled-back Epicor Express Edition of the Epicor 9 (Epicor ERP) solution. The express edition is

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Six Sigma for IT Service Level Management


Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing IT service quality. This research, which was targeted primarily at enterprises, showed that 65 percent of those surveyed acknowledge the relevance of Six Sigma for IT-based service management. While many IT organizations have yet to adopt Six Sigma for service management, 80 percent stated that they have plans to do so. This research suggests there is a growing interest in Six Sigma.

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NetSuite SRP—Catering to Both Service and Product Companies


At SuiteWorld 2014, NetSuite announced its new services resource planning (SRP) solution, which addresses all the needs of both services- and product- based businesses. Get all the details in P.J.'s fourth write-up from the conference.

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Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

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PeopleSoft Strategy a Good Deal for JD Edwards Customers


Putting PeopleSoft's strategy to work for the JD Edwards community. What can the JD Edwards install-base expect from the PeopleSoft merger?

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CRM Without Compromise: A Strategy for Profitable Growth


Find out in CRM Without Compromise: A Strategy for Profitable Growth.

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Making Strategy Real


How can management communicate the organization’s strategy effectively and assure that the entire organization has bought into it and is aligned with it? Business performance optimization systems are an important tool for success. By using business performance optimization systems, employees are empowered to confidently make timely, strategically-aligned decisions based upon facts, not intuition or corporate politics. See how.

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