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ServiceMax Field Service Management Is Now a TEC Certified Solution
ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)Evaluation Centers.<!--more--> Within the next few weeks, the ServiceMax Certification

servicemax  ServiceMax Field Service Management Is Now a TEC Certified Solution » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » servicemax


Inside Look at the Success of Cloud Field Service Provider ServiceMax—Part 1 » The TEC Blog
Discussing Enterprise Software and Selection

servicemax  of those players is ServiceMax , which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the salesforce.com ’s AppExchange marketplace. AppExchange currently features more than 1,700 solutions with 1.6 million installs and $700 (USD) in total revenue for salesforce.com’s ecosystem. Reports indicate that 70 percent of the Fortune 100 com Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax—Part 2 » The TEC Blog
Discussing Enterprise Software and Selection

servicemax  service management (FSM) market ServiceMax . In what follows is a recent question-and-answer interview with Stacey Epstein‚ vice president (VP) of marketing at ServiceMax. Stacey has extensive experience in generating demand, fueling growth, and building brand name global recognition for technology companies. She brought two decades of cloud, customer relationship management (CRM), service management, and enterprise application experience to ServiceMax. Prior to ServiceMax, Stacey was the VP of global m Read More...
Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 1
TEC’s recent article on IFS’ recent success in the field service management (FSM) market by no means implies that other FSM players are not prospering. Indeed, one of those players is ServiceMax, which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most

servicemax  of those players is ServiceMax , which is garnering quite a bit of attention in the field service market, and more than doubles its revenues, receivables, pipeline production, and bookings each year. It also provides one of the most vibrant applications on the salesforce.com ’s AppExchange marketplace. AppExchange currently features more than 1,700 solutions with 1.6 million installs and $700 (USD) in total revenue for salesforce.com’s ecosystem. Reports indicate that 70 percent of the Fortune 100 com Read More...
ServiceMax
ServiceMax optimizes end-to-end field service operations including workforce optimization, advanced scheduling and dispatch, parts logistics, inventory and depot repair, installed base management, entitlements and warranties, contract management, and social collaboration for customers of all sizes.

servicemax  ServiceMax ServiceMax ServiceMax optimizes end-to-end field service operations including workforce optimization, advanced scheduling and dispatch, parts logistics, inventory and depot repair, installed base management, entitlements and warranties, contract management, and social collaboration for customers of all sizes. ServiceMax is a cloud-based, mobile, and collaborative solution. Read More...
Top 5 Tips to Increase Technician Utilization
It is critical that your service organization monitor the right metrics on an ongoing basis, so problem areas can be quickly identified and remedied. One critical metric is technician utilization, and ongoing poor performance in this metric is a huge red flag for your service organization. Download this white paper and get five tips that can help you increase technician utilization without sacrifi¬cing customer satisfaction.

servicemax  Increase Technician Utilization Source: ServiceMax Document Type: White Paper Description: It is critical that your service organization monitor the right metrics on an ongoing basis, so problem areas can be quickly identified and remedied. One critical metric is technician utilization, and ongoing poor performance in this metric is a huge red flag for your service organization. Download this white paper and get five tips that can help you increase technician utilization without sacrifi¬cing customer Read More...
IFS Wins in Field Service Management
While it may not be surprising that IFS has lately had a streak of enterprise resource planning (ERP) and enterprise asset management (EAM) wins in its traditional asset-intensive industries, it is interesting to note that some recent wins and expanded project footprints are in the realm of field service management (FSM). IFS has tackled this attractive software category via the recent

servicemax   On the other hand, ServiceMax , also a pure cloud offering on Salesforce Platform , does have capabilities in these areas but not yet at IFS’ depth. Its return management/reverse logistics isn’t as deep at this stage as, say, Oracle Siebel , IFS, or PTC Servigistics . ServiceMax’ recently developed optimization engine, OptiMax , is rudimentary compared with the dynamic scheduling capabilities in the aforementioned more seasoned FSM products (but the upbeat cloud vendor is continually enhancing its Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 3
<!--StartFragment-->Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor added a few important growth engines, such as mobile computing solutions

servicemax  post briefly mentioned how ServiceMax (formerly Maxplore ) uses salesforce.com ’s Chatter social platform to drive workforce collaboration in the field . Well, ClickSoftware customers have been using similar capabilities for a number of years, although under the less catchy title of “ Service Optimization Suite Messaging ”. ClickSoftware’s messaging solution includes direct messages (one-to-one), broadcast messages to groups (to, e.g., “technicians now on duty in my area” or “technicians Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

servicemax  providers, such as ClickSoftware, ServiceMax , PROS , Consona , Inquira , E2open , etc. Our strength over both camps is the breadth of our offering combined with the best-of-breed depth of our individual modules (nearly or completely best-in-class, depending on the module). For instance, in service parts planning, our depth is illustrated by the fact that we have twice as many people in R&D than our closest point-solution competitor has total employees. TEC: How really different was the “new” Read More...
Case Study: Pentair Anticipates Huge Cost Savings by Streamlining Service Operations with ServiceMa
Pentair, a leader in the design and manufacturing of thermal management products and enclosures that house and protect sensitive electronics and electrical components, had little visibility into partner performance and inventory usage, and was unable to accurately determine customer service entitlements. By using ServiceMax—and automating and streamlining its service business, Pentair expects to save about $5 million annually.

servicemax  Streamlining Service Operations with ServiceMax Case Study: Pentair Anticipates Huge Cost Savings by Streamlining Service Operations with ServiceMax Source: ServiceMax Document Type: Case Study Description: Pentair, a leader in the design and manufacturing of thermal management products and enclosures that house and protect sensitive electronics and electrical components, had little visibility into partner performance and inventory usage, and was unable to accurately determine customer service Read More...
TOA Technologies Raises Significant New Funds to Expand FSM Space
TOA Technologies has recently raised $66 million [USD] from Technology Crossover Ventures (TCV) to continue to expand and execute on its vision for better field service management (FSM) globally. This announcement is important, as this is the largest single funding round in FSM software to date. FSM is a growing software market, and this news shows that it is quickly increasing in value and

servicemax  (e.g., Click Software, IFS, ServiceMax , etc.). Get that popcorn ready! Share This   Read More     --> Trackback Address     Tags: CRM , etadirect , field service , fsm , industry watch , Mobile , toa technologies , wfm , workforce management * Name: * E-mail (private) : Web site: XHTML: You can use these tags: --> * Comments: * Spam protection: Sum of 7 + 8 ?     Notify me of followup comments via e-mail --> The TEC Blog Discussing Enterprise Software and Selection Tag Cloud analytics bi BPM Read More...

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