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Epicor Reaches Better Vista From This Vantage Point Part Two: Market Impact
With its solid and improving cash position and current development work in progress for contemporary Internet-based, 'software as a service' enterprise and

servicemix  low-cost products with strong service and support. With the success of its own products and the 1996 purchase of DCD and the merger with Interactive Group in 1997, DataWorks had transformed itself from a niche US-centric vendor to a company with significant international presence. Thus, its revenue in fiscal 1997 was $147 million, which was higher than Epicor's 2002 revenues. However, DataWorks had six ERP products and was then developing a seventh under four product names, which was far more than any Read More...

Epicor Claims The Forefront Of CRM.NET-ification Part 1
By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts, and while difficult market conditions

servicemix  information including call logs, service agreements, and account balances at any time of day. Used as an additional channel for customer support, the Self-Service Portal could provide a benefit of ensuring customers are getting the information they need, when they need it. The Customer Self-Service Portal is also built on a .NET based portal framework that is fully integrated with Clientele Customer Support 8.0. Additionally, by using Microsoft Visual Studio .NET as its single, standard customization Read More...
Discrete Enterprise Resource Planning (Discrete ERP) RFI / RFP Template
Financials, Human Resources, Manufacturing Management, Inventory Management, Purchasing Management, Quality Management, Sales Management, Product Technology
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Documents related to » servicemix


Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem

servicemix  Has All the Service Gone? Introduction (Optional verse to accompany this—with apologies to Where Have All the Flowers Gone? ) Where has all the Service gone? Gone to outsource, everyone ... When will they ever learn? When will they ever learn? Where have all the Customers gone? Gone ballistic, every one!! When will they ever learn? When will they ever learn? Recent presidential debates included predictable topics. More relevant than political rhetoric is voter perception of what this means to them Read More...
Epicor Picks Clarus' Bargain At The Software Flea Market
Taking advantage of its rival Microsoft’s either reticence or satiation, Epicor recently acquired its long-term partner Clarus for an almost next to nothing

servicemix  approval. Epicor will provide service and support to the majority of Clarus' installed base of procurement customers, and it has been engaged in reselling Clarus' procurement product for more than two years. Epicor believes the acquisition should enable it to leverage its experience in procurement and sourcing, its integration expertise, as well as its .NET architecture to deliver an expanded suite of supplier relationship management (SRM) capabilities as part of its enterprise suite offering or as Read More...
Epicor Reaches Better Vista From This Vantage Point Part Three: Challenges and User Recommendations
Epicor competes in multiple enterprise business applications markets. Epicor may mean different things to different people, which does not really help mind

servicemix   as well as the service & support level, at Tier 2 prices. Epicor also believes that buyers of enterprise software are much smarter nowadays, since they have been through a few prior generations of enterprise systems, and now they are more aware of what they want and what to expect. They are also becoming more aware of collaborative SCM and CRM solutions and their value. They want quicker implementation and payback from their enterprise systems, and they demand performance from their software suppliers. Read More...
Employee Performance Management: Making It a Reality in Your Organization
Over 90 percent of human resources (HR) professionals rate employee performance management (EPM) as a top priority. Yet considerably fewer have EPM systems

servicemix  its software as a service meaning that at the end of year five customers may have to renew at higher rates to preserve their databases. Some organizations require detailed return-on-investments data; others don't. Those that do should ask their selected vendor to help calculate ROI or provide client case studies that document other customers' investment returns using their EPM solution. Outside of the solution itself, it is valuable to know as much about each vendor as possible. How viable is the Read More...

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