ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
virtualization and sharing of services such as database access—is the right solution for enterprises, which require significant configuration, guaranteed response times, complex integration, and security. In this case, there isn’t any significant cost penalty for not being purely multitenant, since most enterprises require at least the computing power of one server (and typically several servers). This is in contrast to the more familiar SaaS scenario where one server has enough power to handle