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Will Servigistics Click on More Service Cylinders? - Part 2
Part 1 of this blog series depicted the rise and fall of of erstwhile public software company Click Commerce based in Chicago, Illinois, United States (US). At

servigistics  Servigistics Click on More Service Cylinders? - Part 2 Part 1 of this blog series depicted the rise and fall  of of erstwhile public software company Click Commerce   based in Chicago, Illinois, United States (US). At the end, the article mentioned the July 2009 merger of Servigistics and Click Commerce's Service Network Services (SNS) division. The private equity firm Marlin Equity Partners acquired both entities recently with the idea of forming a new combined company to solve the planning, Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » servigistics


A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

servigistics  years, we have followed Servigistics on its quest to become a full-fledged service lifecycle management (SLM) platform. Founded in 1999, the company was initially a service parts planning and optimization (SPP/O) specialist, helping service organizations reduce service inventory levels while maintaining or improving fill rates and service level commitments. In 2004, Servigistics acquired ProfitScience , a then-leading provider of parts pricing solutions, so Servigistics was able to help service companies Read More...
Will Servigistics Click on More Service Cylinders? - Part 3
Part 1 of this blog series depicted the rise and fall of erstwhile public software company Click Commerce based in Chicago, Illinois (US). At the end of the

servigistics  Servigistics Click on More Service Cylinders? - Part 3 Part 1 of this blog series depicted the rise and fall of erstwhile public software company Click Commerce  based in Chicago, Illinois (US). At the end of the post, I mentioned the merger of Servigistics and Click Commerce 's Service Network Services (SNS) division. The private equity firm Marlin Equity Partners acquired both entities recently with the idea of forming a new combined company to solve the planning, optimization, execution, and Read More...
Will Servigistics Click on More Service Cylinders? - Part 1
The old adage “he who lives by the sword will die by the sword” might have been best witnessed in the life and demise of erstwhile public software company Click

servigistics  Servigistics Click on More Service Cylinders? - Part 1 The old adage “he who lives by the sword will die by the sword” might have been best witnessed in the life and demise of erstwhile public software company Click Commerce  based in Chicago, Illinois (US). With its roots in the partner relationship management (PRM) or demand channel (chain) management (DCM ) space, the company had first gobbled up a number of struggling PRM/DCM peers in the early 2000s. These mergers coincided with a time Read More...
Servigistics and MCA Solutions Join Forces on


servigistics  bludgeon each other. Indeed, Servigistics and MCA Solutions have competed for virtually every major deal in the space since their inceptions over a decade ago. The NY Yankees vs. Boston Red Sox or LA Lakers vs. Boston Celtics sports rivalry analogies could describe the software rivalry here: there was never any love lost in the process, and the companies and their staffers were monitoring each other keenly (and crowing over each other’s occasional misfortunes or missteps). Now, why am I relating the Read More...
Navigating Between Service Management Scylla & Charybdis - Part 3
<!--StartFragment-->Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized

servigistics  Lifecycle Management (SLM) pitch, Servigistics  (formerly Strategic Service Management [SSM]) points out a dozen or so major differences between the manufacturing SCM and service SCM focus. For example, manufacturing operations mentality is about being cost averse and  just in time (JIT)  vs. service being risk averse and just in case. The manufacturing focus is more about customer acquisition as compared to  customer retention  in the case of service. Forecast and actual customer orders (that are Read More...
PTC’s 2012 Annual Revenue Results Analysis: After-Sales Services Strategy Paying Off
Last week, PTC announced its fiscal year first quarter results for 2013. Though its license growth was weak this quarter compared with the same quarter last

servigistics  services business led by Servigistics experienced strong growth. PTC has been focusing on expanding its solution portfolio into new product lifecycle management (PLM) industry verticals such as footwear, apparel, medical devices, etc., and on supporting the after-product sales services process, which it calls services lifecycle management (SLM). PTC completed the acquisition of Servigistics in October 2012 to address areas such as technical information, service knowledge management, service parts Read More...
PTC Live Global 2013: All About Design for “Servitization” —Part One
This was my third time attending the PTC Live Global (formerly PlanetPTC Live) conference, and by now I can say with some conviction that, compared to its large

servigistics  conference, and PTC’s companion Servigistics Exchange conference. Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

servigistics  service vendors such as Servigistics , Ventyx , ServicePower , and Astea ? SM: Competition is always a threat, though merger and acquisitions activity in our market (most recently, ABB ’s acquisition of Ventyx) has reduced this threat to some extent. One of our main challenges is scaling up to the next level: As we’ve shown repeatable growth of around 20 percent per year, we’re continually reviewing our internal workforce planning and structure as well as our ecosystem to make sure we can meet the Read More...
PTC Live Global 2013: All About Design for “Servitization” —Part Two
Last week on the TEC blog I talked about market shifts and technological changes that are reshaping the competitive landscape for manufacturing firms, based on

servigistics  companion Service Exchange (formerly Servigistics Exchange ) conference this year, and here I’ll give some information and my thoughts on PTC’s integration of the Servigistics products into its existing product line. Servigistics Service Exchange was on a separate track than PTC Live, with about 250 attendees (PTC Live had about 1,900 attendees from over 460 companies). PTC ran the Service Exchange event separate from PTC Live Global as a thought leadership event, targeting a different level and Read More...

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