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Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

set up call center  locate the necessary skill set required by a customer care, sales, collections, or other interaction. The functionality can also grasp various levels of competency within a skill or include business criteria to routing schemes. In addition, CIC offers the option to record and monitor calls for supervisory and quality insurance purposes. In fact, a supervisor is able to provide coaching during a customer-call center representative interaction, as a different phone line is opened between the supervisor and Read More...
ERP for the Oil and Gas Industry (Upstream)
The model of ERP systems for the upstream oil and gas sector addresses the particularly specialized business model of this industry. It is common practice for companies, individuals, and government...
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Documents related to » set up call center


Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

set up call center  own. Standardizing on a set of packaged CRM applications helps when integrating self-service and SRM across channels. Yet most companies will still need to buy best-of-breed e-service products to provide live chat, e-mail response management, customer search, and other key features needed for self-service over the Web. User companies must be prepared to make a reasonable investment in their transaction architecture in order to facilitate self-service and to handle the higher volume of interactions with Read More...
Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

set up call center  most firms can readily set up small and informal contact centers that boost customer loyalty, increase sales and generate a demonstrable return on investment. Introduction Challenging competition from large firms and, in some markets, Web-based companies and overseas competitors have raised the stakes for smaller companies planning their customer relationship strategy. Add a complex communications mix combined with the challenge of high customer expectations and tough big-firm competition, and the need Read More...
Professional Services Are Catching-up With CRM
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry

set up call center  a system that is set to leverage relationships in professional environments where information is scattered between people and companies. To achieve such capability, InterAction relies on 4 functionality pillars: Relationship Discovery allows users to collect contact information from a firm's existing systems and to present it in a way that would reduce the need for the consultant to enter contact and relationship information into the system. Relationship Management provides a unique interface where Read More...
Emptoris: Powered Up to Empower Global 2000 Users
Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was

set up call center  Security and policy management—to set policies for passwords, camera use, encryption, certificate, etc. Application management—to provision and manage non–personal information manager (PIM) applications through an enterprise app store Emergency services—to lock, wipe, and “kill” devices that are lost, stolen, etc. Performance management—to provide the tools and data necessary to troubleshoot problems with mobile devices and their access to enterprise applications Needless to say, MDM Read More...
SGC SuperCert - Automatic 128-bit set-up Encryption & SSL Certificate
thawte's new SGC SuperCert now automatically steps up to 128-bit encryption for certain end users with the Windows 2000 operating system who, in the past, would

set up call center  SuperCert - Automatic 128-bit set-up Encryption & SSL Certificate thawte's new SGC SuperCert now automatically steps up to 128-bit encryption for certain end users with the Windows 2000 operating system who, in the past, would not receive 128-bit encryption irrespective of the version of Internet Explorer used. The systems affected are those that shipped prior to about March 2001 and did not subsequently have Microsoft's High Encryption pack or Service Pack 2 installed. thawte's SGC SuperCert ensures Read More...
Classification of Data Center Infrastructure Management (DCIM) Tools
Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are

set up call center  tools into four distinct subsets and compares the primary and secondary functions of key subsystems within these subsets. With a classification system in place, data center professionals can begin to determine which physical infrastructure management tools they need—and don’t need—to operate their data centers. Read More...
Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now

set up call center  call center,call center solutions,social media,virtual queuing,visual dialing,IVRs Read More...
Human Resource Management Center (HRMC)
Founded in 1984, Human Resource Management Center (HRMC) is a pioneer in applying cutting edge technology to solve business' most pressing human capital

set up call center  Resource Management Center (HRMC) Founded in 1984, Human Resource Management Center (HRMC) is a pioneer in applying cutting edge technology to solve business' most pressing human capital challenges. The company's flagship HRMC AcclaimSM solution simplifies the management of all phases of the employee lifecycle, and the identification of opportunities for improvement. HRMC's technology automates a range of interrelated processes within a flexible, user-friendly framework, enabling organizations to Read More...
Data Center Projects: Advantages of Using a Reference Design
It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete

set up call center  Center Projects: Advantages of Using a Reference Design It is no longer practical or cost-effective to completely engineer all aspects of a unique data center. Re-use of proven, documented subsystems or complete designs is a best practice for both new data centers and for upgrades to existing data centers. Adopting a well-conceived reference design can have a positive impact on both the project itself, as well as on the operation of the data center over its lifetime. Reference designs simplify and Read More...
Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and

set up call center   Read More...
Cisco Tries to Cache In By Buying Software Start-Up Tasmania Networks
Cisco Systems said it has agreed to buy start-up Tasmania Network Systems in a stock deal worth $25 million.

set up call center  Tries to Cache In By Buying Software Start-Up Tasmania Networks Event Summary Cisco Systems said it has agreed to buy start-up Tasmania Network Systems in a stock deal worth $25 million. Cisco said it will integrate Tasmania's content network caching software into its current Cache Engine 500 product line. Network caching speeds up content delivery and overall network performance by storing frequently accessed information, like Web pages, closer to the end user, which decreases download times. The acq Read More...

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