X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 set up various work queues such as an individual inbox or a person specific queue

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for the Oil and Gas Industry (Upstream)

The model of ERP systems for the upstream oil and gas sector addresses the particularly specialized business model of this industry. It is common practice for companies, individuals, and government agencies to form partnerships to explore, develop, and share production of oil wells. More often than not, this is a short-term alliance rather than a long-term partnership, and business structuring must therefore be flexible at initial set-up and throughout the lifespan of the venture. This model of ERP systems includes criteria for financials, human resources, production data capture and reporting, maintenance management, and supply chain management (SCM) functionality. 

Evaluate Now

Documents related to » set up various work queues such as an individual inbox or a person specific queue

A VoIP Primer-Everything You Need to Know about VoIP


Are you considering voice over Internet protocol (VoIP) for your organization? We’ll take a comprehensive look at how VoIP works, and what you should know before selecting a VoIP vendor.

set up various work queues such as an individual inbox or a person specific queue  vendor provides a different set of features and management tools. With all of the variables involved, the choice may seem daunting. Indeed, sometimes upstart vendors often can deliver better price or feature value than large vendors. Some of the concerns are the options in the list of features tabled above, purchase price and warrantee periods, scalability to growth, support, backup for temporary electrical outages, and more. My research indicates that a new PBX phone system should cost a business Read More

Never Gonna Give You Up, Never Gonna Let You Go


Cost overruns are an all too common phenomenon with information technology (IT) projects. A myriad of causes are to blame: scope creep, improper budgeting, and customization cost underestimating, just to name a few. Then there’s one that I experienced in a previous occupation, let’s call it “One More Week” or “OMW.” The client company’s goal was to resolve some compliance issues that

set up various work queues such as an individual inbox or a person specific queue  wasn’t expected from the outset, but later became a requirement—a classic case of scope creep. Meetings were held on-site with the other vendor and we worked out all the requirements to be met. As everything had to be done at the database level, it was most feasible for me to do it on-site. The need for rapid turnaround for testing and changes in requirements dictated it was most effectively handled in this fashion. In the end, the data bridge I wrote worked according to specification but consumed Read More

A Product Note: Attensity and the Voice of the Customer


Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable data and insights, and route conversations for rapid and effective response, improving their customers’ experience and loyalty.

set up various work queues such as an individual inbox or a person specific queue  Medallia offers a complete set of solutions to collect, integrate, and analyze information coming from different sources. Radian6 —a SaaS-based company recently acquired by salesforce.com —offers products to collect and analyze information across social media channels. Sysomos , a SaaS-based company from Marketwire , offers a set of products for social media data analysis.   More Features   Attensity’s products also offer customers the following interesting features: Real-time social analytics: Read More

Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System


The days of telephone switchboard operators are long gone. In today's electronic age, through private branch exchange (PBX) technology, operators have been replaced with Internet protocols that automate the switchboard process. But how can you make the most of your modern phone system when you're not really sure how it works? Discover some tips and tricks that can help you understand—and optimize—your business phone setup.

set up various work queues such as an individual inbox or a person specific queue  well as how to set up and operate them. And modern PBXes are very complex and receive constant functionality upgrades. This article serves as the first step to understanding your PBX and maximizing your company''s productivity using an IP PBX. These tips and tricks will help PBX beginners optimize their business phone setup, as well as make users familiar with some PBX functionalities they might have overlooked or underused. Standard PBX Features Are you getting the most out of your PBX system? Almost 100 Read More

CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity


Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that offers the many benefits that come from a workflow engine similar to those used in multimillion-dollar CRM deployments. Truth be told, CRM alone is not enough, as not all providers have a workflow engine which enables full process automation.

set up various work queues such as an individual inbox or a person specific queue  another according to a set of rules. . Top-tier hosted CRM applications are built around workflow, and optimized for your unique processes. As such, the right CRM application can dramatically improve efficiency and productivity and bring new levels of automation to sales, customer service and marketing operations. While Workflow is managed by software, it is more about technique than technology. What Workflow is Not Workflow is NOT: Email routing for alerts or notifications Simple integration with an Read More

The Benefits of Focusing on a Niche and Serving it Well: EcFood - A Dot-com Making It


ecFood is a strategic sourcing vendor focused on the industrial food market. Its recent financial results prove that being highly focused can bring value to the target market and success to a "dot-com".

set up various work queues such as an individual inbox or a person specific queue  EcFood,food and beverage industry,web-enabled sourcing software tools,industrial food sector,e-commerce technology,ecSourcing,web-based Procurement Service Providers,ecfood revenue volume,food industry purchases,supply chain process,strategic sourcing,erp scp,food strategic sourcing,supply chain processes,food and beverage industry analysis Read More

A Customer Success Story: Real-time Remote Workforce Enablement


Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent.

set up various work queues such as an individual inbox or a person specific queue   Read More

D&A


D&A was founded in 1993 to help small and medium-sized businesses become more productive with the help of computerized accounting solutions and our expertise.  As a progressive company, D&A recognized early on that the new generation accounting system would expand to become a complete business management system, capable of managing all aspects of your business. We have a focused Team of 13 Accounting, Business and IT professionals whose sole focus would be the sale, implementation, training and support of these systems. We sell, install and support only Sage Software solutions based on Sage 300 ERP Accounting, Sage CRM Customer Relationship Management and Sage HRMS Human Resource Management Systems as well as Sage 50 Canadian Edition accounting as well as related add on solutions and customizations. D&A supports over 300 companies from a wide range of industries and sizes in Quebec and Eastern Ontario as well as across Canada and in the USA.

set up various work queues such as an individual inbox or a person specific queue   Read More

A Guide to Selecting the Right ERP Partner


Enterprise resource planning (ERP) systems enable organizations to reduce costs, become easier for customers to do business with, and manage growth expectations. As organizations determine their ERP strategy, they need to choose the right ERP vendor partner. This guide explores the "pros and cons" of the four types of ERP partners: partner ecosystems, frameworks, best-of-breed packages, and end-to-end integrated solutions.

set up various work queues such as an individual inbox or a person specific queue  how to choose the right erp partner,erp system,what is an erp system,erp software,choosing an erp system,erp solution,erp implementation,best erp,how to choose an erp system,microsoft erp,erp system implementation,selecting an erp system,what is a erp system,what is erp system,how to select an erp system Read More

Taking Innovation from a Buzzword to a Business Standard


Companies realize that innovation can mean the difference between effectively growing or transforming their business and falling behind. But for a company to thrive in today’s environment, innovation has to be seen as more than a clichéd talking point. It has to be a key part of the company’s core business processes. Download this interview with Eric Verniaut, SAP’s head of North America services, to find out how innovation has helped services delivery models to evolve.

set up various work queues such as an individual inbox or a person specific queue  SAP HANA,Eric Verniaut,service delivery model,SAP Services organization,business innovation Read More

Leveraging Technology to Maintain a Competitive Edge during Tough Economic Times --A Panel Discussion Analyzed Part One: Introduction


Follow up with analysis on the recent executive panel titled "The Future of Enterprise Software and How It Impacts Your Profitability" at the recent IFS Executive Forum.

set up various work queues such as an individual inbox or a person specific queue  is more than a set of technologies and runs independent of any specific technologies. Thus, still emerging Web services technology is likely to increase the component applications concept''s awareness and speed up its still fledgling adoption. Large vendors'' endorsement of Web services technology might indeed help them make up for their latency of endorsing the component technology several years ago. Web services have a potential of becoming the latest evolution of application integration technology and a Read More

Get ERP Right the First Time: A Practical Guide to Selecting and Implementing a New ERP System


Every company faces different challenges and has different needs in regard to enterprise resource planning (ERP). Choosing the right ERP system can be difficult because there is really no one-size-fits-all ERP solution. However, there are certain basic principles that apply to nearly every company’s situation. Find out what they are, and learn how you can increase your chances of a successful ERP implementation.

set up various work queues such as an individual inbox or a person specific queue   Read More

A SaaS Start-up Cautionary Tale: The Makana Experience (Or: How You Can Create a Great Product and Still Hit the Wall)


Great products and a growing customer base are not enough to succeed in the SaaS ICM marketplace. Find out why Makana, a startup SaaS vendor, found it difficult to reach profitability.

set up various work queues such as an individual inbox or a person specific queue  policies” that should clearly set out the factors for “crediting, adjustments, liabilities, windfalls, etc.” There should be “set individual- and/or team-based measures as appropriate for each role. These measures should align with corporate sales goals related to margin, profitability, new customer acquisition, new product introductions, etc.” Since every plan works best when it is simple and easy to understand, “a plan with more than three or four measures may be too complex to be Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

set up various work queues such as an individual inbox or a person specific queue  the selection team to set minimum requirements for important end-level criteria. One of the challenges of working with a large knowledge base is that a selection team may find a specific end-level criterion to be extremely important, but because it lies four or five levels deep in the hierarchy it will only receive a fraction of a percent of the total decision even though it is given the highest priority. Thresholds are a useful way to identify each vendor''s ability to meet the threshold regardless of Read More