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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sfa article


A Lexicon for Customer Relationship Management Success
Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for

sfa article  force automation (SFA). The SFA industry picked up on this idea and soon there was massive consolidation among SFA, customer service, and field service software providers. Each vendor (left standing) claimed to have an integrated set of capabilities and the phrase customer relationship management became a bi-word in the world of technology. On a separate path, Peppers and Rogers (currently a strategic division of Carlson Marketing) popularized one to one marketing which established a marketing

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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Documents related to » sfa article

SaaSy Discussions (Part I)


Much has been said and written lately, on TEC's web site as well as on many other peer sites, about the on-demand deployment model, especially about multi-tenant software as a service (SaaS). The opinions there have ranged from an absolute infatuation with the "technology of the 22nd century" or so (thereby rendering the traditional on-premise model completely passe) to much more reserved and

sfa article  that the realm of SFA doesn't cover a full-fledged CRM scope, and such corporate-wide CRM processes are hard to deploy via this model except for quite a small company. For more shining examples of good SaaS uses, see my earlier article entitled Software as a Service's Functional Catch-up . Finally, the single-tenant on-demand model is basically for someone who needs the similar things mentioned above for on-premise, but wants someone else to host it for the company. It is basically just an outsourcing Read More

Infor Acquires Saleslogix CRM


Infor is acquiring software-as-a-service (SaaS) customer relationship management (CRM) software provider Saleslogix from Swiftline for an undisclosed sum. Saleslogix will become Infor CRM and will add strong sales force automation (SFA) and customer service functionality to Infor’s Industry CloudSuites, the first group of industry-specific application suites available on the Amazon Web Services (AWS) cloud.

sfa article  strong sales force automation (SFA) and customer service functionality to Infor’s Industry CloudSuites , the first group of industry-specific application suites available on the Amazon Web Services (AWS) cloud. Infor plans to make a major investment in the product, including increased scalability, refreshed user interface , and added industry-specific functionality and in-context.   The company will continue to support and enhance Inforce , an Infor-developed solution built on Force.com , that joins Read More

Sales Force Performance


Understanding market drivers is key to managing customer behavior. To do this, organizations must state and qualify their assumptions about the real drivers of sales performance. An improvement strategy can then be created, and with integrated budgets, success metrics, etc.

sfa article  it is true that SFA can introduce mechanisms that encourage follow-through on deals, it is absolutely ridiculous to assume that software alone is going to somehow magically reduce the length of the sales cycle. For every purchase decision there is a corresponding buy decision on the part of the customer. The most effective way to shorten the sales cycle is to reduce the buy cycle. Understanding the customer's buy cycle is fundamental. Once this is understood, there are ways to leverage technology to Read More

Neolane Announces New Version of Neolane Marketing Analytics


Neolane has introduces a series of enhancements for its marketing analytics platform. The solution was designed to help marketers plan, target, execute, and measure personalized messages across channels. According to the press release, new enhancements eliminate the need to rely on the expertise of data scientists or information technology (IT) staff while permitting marketers to usebig data

sfa article  or sales force automation (SFA) systems (e.g., Salesforce.com, Oracle/Siebel, and Microsoft Dynamics CRM) Neolane MRM— supports marketing resource management (MRM) tasks such as integrated marketing plans and calendars, budgets assignments, and progress monitoring Marketers' appropriation of social media's authentic engagement style needs to become more efficient. While the possibility of interacting with individual customers is limited, gaining insight into big data is no longer out of reach with Read More

Are You Tuned into Radio Frequency Identification?


This article examines the organizational fit of radio frequency identification (RFID) and its technology’s basic mechanics. Its prohibitive costs often account for the decision to not implement RFID. Yet some factors influencing adoption may shed new light on why RFID is important.

sfa article  You Tuned into Radio Frequency Identification? Originally published - June 15, 2007 Radio frequency identification (RFID) has been around for over 60 years, so why does it have such negative connotations? Many misconceptions and horror stories of organizations' failed implementations have been plastered all over the press, which has contributed to the negative perceptions of this re-emerging technology. Yet these failures are often due to a lack of the correct technology, deficient IT knowledge, Read More

Plex Systems Replaces Seven Silo Applications At CCI


I recently read an article about the implementation and go-live experience of an enterprise resource planning (ERP) solution at a relatively small metal-forming manufacturing company called Clips and Clamps Industries (CCI). This Plymouth, Michigan–based family-owned company is a metal stamping supplier to the automotive industry and produces a variety of custom-made items for its industrial

sfa article  Systems Replaces Seven Silo Applications At CCI I recently read an article about the implementation and go-live experience of an enterprise resource planning (ERP) solution at a relatively small metal-forming manufacturing company called Clips and Clamps Industries (CCI). This Plymouth, Michigan–based family-owned company is a metal stamping supplier to the automotive industry and produces a variety of custom-made items for its industrial customers. The business flow therefore involves many Read More

ScheduleSoft: What about Workforce Management on the Shop Floor?


My recent article entitled “Workforce Scheduling @ Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce scheduling @ optimization solutions and stated that many manufacturing enterprises still use rudimentary tools and practices (if that) to manage their labor. The article stated that most manufacturing organizations do not

sfa article  What about Workforce Management on the Shop Floor? My recent article entitled “Workforce Scheduling & Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce scheduling & optimization solutions and stated that many manufacturing enterprises still use rudimentary tools and practices (if that) to manage their labor. The article stated that most manufacturing organizations do not yet understand the strategic value that workforce scheduling could Read More

Service Supply Chain Strategies to Increase Corporate Profitability


This article describes the unique challenges of the service supply chain, provides a framework for understanding the service management decision hierarchy, and highlights the dramatic value proposition available to companies that deploy advanced service strategies and decision-support tools to address these challenges. Brief case studies from leading service organizations Cisco and KLA-Tencor show examples of successful deployments of service supply chain strategies.

sfa article  Supply Chain Strategies to Increase Corporate Profitability Abstract The last decade has witnessed a substantial shift in emphasis on the part of many OEM manufacturers, from a focus on the products they produce to a concentration on their customers and the value that their customers derive from ownership and use of these products after the initial product sale. The importance of service is made clear in a recent AMR survey 1 of manufacturing companies which revealed that service represents 24 Read More

Aras Open Source PLM--Will its Business Scale?


The ZDNet article on PLM/BPM vendor, Aras, covers reasons this former proprietary vendor decided to open source its Innovator products. Two points that stuck out for me, concern what open sourcing enabled Aras to do. According to the article, using an open source development model allowed Aras to develop its software much more quickly--it cites Aras as being "one of only 10 ISVs to

sfa article  Open Source PLM--Will its Business Scale? The ZDNet article on PLM/BPM vendor, Aras, covers reasons this former proprietary vendor decided to open source its Innovator products . Two points that stuck out for me, concern what open sourcing enabled Aras to do. According to the article, using an open source development model allowed Aras to develop its software much more quickly--it cites Aras as being one of only 10 ISVs to gain full certification for its software running on Microsoft’s forthcoming W Read More

The Path to Healthy Data Governance through Data Security


Companies today are challenged to maintain their data safe and secure from hackers and others with unauthorized access. In his article, TEC business intelligence (BI) analyst Jorge García looks the risks and issues that companies face with securing their data, the importance and advantages of data security, and outlines a path that companies can follow to achieve data security as part of an overall data governance initiative.

sfa article  Path to Healthy Data Governance through Data Security The appropriate handling of an organization’s data is critically dependent on a number of factors, including data quality, which I covered in one of my earlier posts this year. Another important aspect of data governance regards the managing of data from a security perspective. Now more than ever, securing information is crucial for any organization. This article is devoted to providing insight and outlining the steps that will put you on the path Read More

The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications


In this article we describe author's experience with the distributed development of multi-lingual three-tier Java/ CORBA/database Internet applications. We believe that the described tips and tricks of trade may be of great use to readers who are involved with Java applications development.

sfa article  Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications Introduction In this article we describe the author's experience with the unconventional development of Internet applications. They were developed for a Suisse bank as a joint cooperation between the author located in Belgrade, Yugoslavia, and a Suisse software development company. The software was developed in a distributed fashion without any physical access to the production site. Due to the very strict bank's security Read More

Integrated EAM for Hotels: An Overview


According to a recent NYT article, the hotel industry saw record revenue last year reaching $138 billion, growing $28 billion from the previous year. In response, hotels increased rates and major chains like Hyatt and Marriott began planning new hotels. While the recent subprime crisis, low US dollar, and high gas prices have caused these chains to scale back new developments, they have not

sfa article   Read More

The Blessing & Curse of SharePoint's "Grandma's Attic" - Part 3


Part 1 of this blog series analyzed the runaway success and genesis of Microsoft SharePoint or Microsoft Office SharePoint Server (MOSS). The article outlined the main reasons for the collaborative product’s widespread use and then analyzed its evolution. Part 2 talked about SharePoint’s typical proven use case scenarios as well as about the product’s shortcomings and points

sfa article  Blessing & Curse of SharePoint's Grandma's Attic - Part 3 Part 1 of this blog series analyzed the runaway success and genesis of Microsoft SharePoint or  Microsoft Office SharePoint Server (MOSS) . The article outlined the main reasons for the collaborative product’s widespread use and then analyzed its evolution. Part 2 talked about SharePoint’s typical proven use case scenarios as well as about the product’s shortcomings and points of concern . Due to its  workflow management  and Read More