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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sfa feature


Evaluating Enterprise Software-Business Process or Feature/Function-Based Approach? All the above, Perhaps? Part Three: Knowledge Bases and User Recommendations
RFPs and selection tools typically focus on features and functions. The business process protagonists consider this focus old fashioned. However, users want and

sfa feature  (e.g., sales force automation [SFA], PLM, etc.). Because the technological questions attempt to cover many technical aspects (e.g., general architecture, degree of integration among modules, interconnectivity, data protection and restoration, security features, tools, etc.), we believe that the number of criteria serves its purpose. A lesser number would likely fail to provide an accurate picture, while a greater number would involve mundane details (e.g., the maximum length of the item description field

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Sales Force Automation (SFA)

Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. 

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SaaSy Discussions (Part Ia)


Part I of this blog post introduced the common software deployment models and Consona CRM's approach in that regard. To the end of enabling Total Customer Management (TCM) via an adaptive CRM offering, Consona CRM is built with a superior core infrastructure (customer data model, BPM, BI, SOA) and a holistic, best-of-breed product portfolio. Consona claims to be one of the market’s rare CRM

sfa feature  CRM (i.e., BPM, BI, SFA, customer service, customer data management and customer data integration [CDI]), KNOVA (i.e., self-service and knowledge management [KM]) and the partnership with Million Handshakes (part of Portrait Software ) for marketing automation. The combination of Onyx and KNOVA allowed Consona to combine service resolution management (SRM, not to be confused with supplier relationship management!) and CRM offering, whereby SRM adds resolution and case management process to core CRM and Read More

A guide to the benefits, technology and implementation essentials of CRM & SFA solutions


Companies spend staggering investments to make and keep their offerings competitive. By providing a centralized location to store account history and detailed contact information for every buyer and automating what had been manual tasks, sales force automation (SFA) and customer relationship management (CRM) have begun to positively impact sales efforts.

sfa feature  standard milestones is an SFA feature that can be used to improve forecasting accuracy. A seller mentioning the feature runs the risk of the buyer not fully understanding how it would be used. To avoid confusion the feature is converted to a usage scenario: Event: After making calls Question: would you want Player: your sales people Action: to be prompted via their laptop to update progress on each opportunity against pre defined milestones in a centralised database? By executing the questioning template Read More

Sales Force Automation Buyer’s Guide


No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of contention. Sales force automation (SFA) solutions come in many flavors, but they don’t all offer the comprehensive SFA functionality you need. Find out how to avoid the pitfalls of choosing SFA software, and get help matching your needs with the right solution for you.

sfa feature  Biggest Differentiator? We asked SFA buyers what feature most differentiated the products they researched: 1. General ease of use: 25% 2. Contact management functionality: 10% 3. Integration with systems: 10% 4. Reporting for managers: 8% 5. Data entry: 8% 6. Outlook integration: 6% Other Product Considerations Beyond basic features, you also need to determine what type of solution you're looking for. Depending on your internal resources, your company size and your budget, you may decide to purchase Read More

Surado! A Rising Mid-market CRM Provider


Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

sfa feature  bells and whistles an SFA tool can offer but through its integration with back office inventory and product databases, users are better empowered to create quotes. For mobile users, activities and to-dos can be synchronized with most popular PDAs. Surado CRM also provides its Customer Service module for help desk and support environments. Both CSRs and Sales representatives can share customer details since there is a single repository for data. The workflow once again fulfills its role to allow Read More

SemaTree ECS


SemaTree ECS is a J2EE compliant CRM solution with a proven feature set, customizable, with excellent performance characteristics. As an out of the box application, we provide classical CRM functionality, managing touchpoints of your customers. Our solution is customizable, and can be deployed as a globally available web-application. Our price point and feature set, scaling to hundreds of users with the performant j2ee platform, makes a winning combination for any size organization.  

sfa feature  ECS SemaTree ECS is a J2EE compliant CRM solution with a proven feature set, customizable, with excellent performance characteristics. As an out of the box application, we provide classical CRM functionality, managing touchpoints of your customers. Our solution is customizable, and can be deployed as a globally available web-application. Our price point and feature set, scaling to hundreds of users with the performant j2ee platform, makes a winning combination for any size organization. Read More

Improving Customer Relationships: An Integrated Approach


It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than 40 percent of companies surveyed do not have a formal customer relationship management (CRM) strategy in place. And those that have one still struggle with CRM at nearly every stage. Learn more about areas where you can improve your own CRM system strategy.

sfa feature  Relationships Building ABSG | SFA Customer Relationships | SFA Get Info on Customer Relationships | SFA Improving Customer Relationships | SFA Manage Customer Accounts | SFA Customer Relationship MGT | SFA Customer Relationship Management | SFA Maintaining Customer Relationships | SFA Solutions for Customer Relationship | SFA Complete Customer Relationship | SFA Maximise Customer Profitability | SFA Building Customer Relationships | SFA Managing Customer Relationships | SFA Data Mining Customer Read More

Evaluating Enterprise Software - Business Process or Feature/Function-Based Approach? All the above, Perhaps? Part Two


There is certainly room to ask the fundamental question of whether the traditional practice of RFI/RFP-based selection processes has been adequate for the task of selecting complex systems. The record indicates there is much room for improvement. In essence, for complex selections like in the case of enterprise applications, the human-machine combination has to work together to drive the solution.

sfa feature  Enterprise Software - Business Process or Feature/Function-Based Approach? All the above, Perhaps? Part Two Enter The Business Processes-Based Approach Recently, there has been much noise created about the appropriateness of evaluating software by asking vendors to complete (and periodically update) the large feature and function criteria-based requests for information/proposal (RFI/RFP) documents. Namely, some pundits and vendors have begun to belittle selecting software in the supposedly archa Read More

TEC Vendor Challenge - Scoring Scripted Demonstrations


Scripted demonstrations are a critical part of the ERP selection process. They help you evaluate things that you won't find in a feature list—like usability and flexibility. Scoring scripted demonstrations in a systematic way, you can quantify your subjective opinions about those so-called soft criteria, and make them a part of the selection process.

sfa feature  Vendor Challenge - Scoring Scripted Demonstrations Scripted demonstrations are a critical part of the ERP selection process. They help you evaluate things that you won't find in a feature list—like usability and flexibility. Scoring scripted demonstrations in a systematic way, you can quantify your subjective opinions about those so-called soft criteria, and make them a part of the selection process. Read More

Mashups and Pervasive BI


In the world of Web-based business intelligence (BI), mashups combine two or more data sources in a single feature. Mashups are among the innovations that help spread BI wider and deeper across organizations. Known as “pervasive BI,” this concept hinges on offering features and applications that blend with—and navigate like—the familiar Web browser. Find out how pervasive BI can help your organization today.

sfa feature   Read More

How to Evaluate a Sales and Operation Planning System


The features available in today’s sales and operations planning (SOP) systems make these systems indispensable assets for an organization. Reporting tools and graphical representations are just a couple of these key features. Find out what else to look for in an SOP system.

sfa feature  to Evaluate a Sales and Operation Planning System Sales and operations planning (SOP) is one of the more critical functions an organization must undertake, as its effects span across various departments, and have the potential to directly influence the organization’s profits. A successful SOP department harmonizes the different beats of each division into an agreeable melody. It is definitely a challenge to find an effective tool that can merge the data from different systems to create a coherent Read More

Systems Management Buyer's Guide


Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature/function criteria along with less tangible characteristics in order to make an appropriately calibrated decision. Download this guide from Dell KACE for a comprehensive feature/function checklist, as well as additional considerations for evaluating systems management solutions.

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Your CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+


Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center

sfa feature  CRM Selection Challenge: CDC Pivotal CRM vs. NetSuite CRM+ Every now and then, I’ll examine the data from TEC’s past software selection projects, and explore the choices users have made. The information below is based on a real-life CRM selection project, but I have modified some of the data in order to respect confidentiality agreements still in place. To put myself in the user’s shoes, here’s how I answered the CRM Evaluation Center questionnaire : Industry : Manufacturing Structure : Read More

Sales Performance Management: Maximize Profits with Comprehensive Sales Processes


In a productive sales force, salespeople concentrate on acquiring, growing, and retaining profitable relationships within their account bases. To achieve this level of sales efficiency, you need a sales force automation (SFA) system that manages pipeline performance and territory alignment, and analyzes customer relationship management (CRM) data. Learn how a SFA solution can help you sales force excel.

sfa feature  data. Learn how a SFA solution can help you sales force excel. Read More

Overcoming the Barriers of Stand-alone Business Applications


Small to medium businesses (SMBs) like yours are the lifeblood of the economy. However, you may feel you need an operational boost—one that transforms your enterprise into a customer-focused business with the ability for future growth. An integrated suite of applications can give your business processes the depth and flexibility to achieve what a collection of stand-alone applications cannot.

sfa feature  Business Application ERP | SFA Business Applications | SFA Best Business Applications | SFA Building Business Applications | SFA Business Application Example | SFA Business Application Integration | SFA Business Applications Developer | SFA Business Applications Development | SFA Business Applications Manager | SFA Business Applications Programming | SFA Business Applications Software | SFA Business Applications Specialist | SFA Business Database Applications | SFA Business Intelligence Applications | Read More