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Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

side by side comparison crm salesforce  on the social collaboration side. The company recently delivered the Chat Engage+ product, which should help companies better engage and advertise with Facebook users via Facebook’s social graph (see here ). What Does Moxie Do Really Well?   Moxie does a great job of enabling better customer experiences in high-volume, complex B2C environments. Moxie powers the largest chat deployment in the world at Dell; other customers include Epson , Canon , Skype , 3M , and Staples. Moxie has tremendous Read More...
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » side by side comparison crm salesforce


Getting Back to Selling
Faced with longer sales cycles, declining sales productivity, and increasingly discerning customers, companies are being forced to streamline and automate how

side by side comparison crm salesforce  prospecting. On the marketing side, the BIC are also disproportionately investing in automated lead management (72% vs. 57% of Average), lead distribution (74% vs. 53% of Average) and lead information augmentation (76% vs. 51% of Average) solutions. Average firms should invest in tools that both increase the overall quality of leads coming from marketing, as well enable the individual sales representative get a deeper understanding of the opportunity at hand. Invest in a standardized approach to sales Read More...
Rootstock Software Steps Out on Force.com
One of my recent blog posts talked about the emergence of a few natively cloud-based enterprise resource planning (ERP) solutions that leverage salesforce.com’s

side by side comparison crm salesforce  Solar , a full-service residential solar provider, have become Rootstock’s first Force.com-based customers. Figure 2 shows the characteristics of a “sweet spot” customer. The indicated industries are furniture and fixtures, industrial machinery, metal fabrications, electronic devices,  etc. Figure 2 As indicated in Figure 2, Rootstock currently focuses on North American companies and international English language-based companies. The company uses a direct selling team (with its own sales Read More...
Progress Exchange 2013 Part One: What's the Current State of Progress?
By P.J. Jakovljevic (see bio) and Bob Eastman (see bio)As it has been excruciatingly painful for die-hard Boston Red Sox fans to watch their moribund

side by side comparison crm salesforce  strengths. On the down side, OpenEdge and its esoteric proprietary ABL (advanced business language) programming have been becoming less mainstream in comparison to the Microsoft .NET and Java-based development platforms, and it doesn’t help that the platform has always relied on someone else’s user interface (UI) and business intelligence (BI) technology. The onslaught of cloud-based platform as a service (PaaS) options such as the Salesforce Platform ( Force.com and Heroku ), Zoho , and Google Read More...
Reconnecting with Cincom Systems
Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic discovers that Cincom Acquire isn't the old

side by side comparison crm salesforce  tasks. On the client side, Socrates, SPC, and Guru all support Ajax and Java 2 Platform, Enterprise Edition (J2EE) graphical user interface (GUI) designs. As Cincom's architecture separates the logic layer of these applications from the GUI or presentation layer, its customers are running entirely Web-enabled instances of each using Ajax and J2EE. Thus, Acquire is no longer client-server–based as it requires no database at runtime to operate. Socrates and Guru runtime installations have never required Read More...
The Challenges of Multitenant-aware CRM Instances with Entity and Function Commonalties
The master/subordinate customer relationship management (CRM) tenant approach facilitates a common set of workflow, record awareness, and data synchronization

side by side comparison crm salesforce  Slalom Consulting,crm,customer relationship management,regulatory compliance,web crm,crm customer,crm system,free crm,management reporting,online crm,siebel crm,web based crm,crm service,crm application,crm customer relationship Read More...
5-step CRM Software Selection Guide: A Pragmatist’s Guide to CRM Software Selections
Selecting a new enterprise customer relationship management (CRM) solution is an undertaking that requires careful planning and managed execution. And in fact

side by side comparison crm salesforce  that the “cross-functional” group considers to be most important, unique or both. We consider the last question to be particularly important and it is often one of the questions that will yield the most valuable results. Warning: not so subtle sales plug follows: Often utilizing an external facilitator to conduct these workshops may be beneficial to avoid getting waylaid by internal politics or simply compensate for a general lack of experience in developing weighted requirements lists. With a Read More...
Exactus CRM
EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service

side by side comparison crm salesforce  exactus crm,exactus software,palm crm,customer service software,crm tools,crm 3.0,sales crm software,analytical crm Read More...
Phone System Comparison Chart
This Phone System Comparison Chart compares over 74 phone systems by 34 brands for small to big businesses. This chart also compares private branch exchange

side by side comparison crm salesforce  System Comparison Chart This Phone System Comparison Chart compares over 74 phone systems by 34 brands for small to big businesses. This chart also compares private branch exchange (PBX) and business voice over Internet protocol (VoIP) systems to help you make an educated comparison of your options. This analysis is presented in an Excel spreadsheet so you can add information to suit your analysis and presentation needs. Read More...
Leveraging CRM for Midsize Company Growth
Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial

side by side comparison crm salesforce  crm solution,customer relationship management solution,crm footprint,crm culture,crm initiative,crm tco,unifying functional silos,crm software solution,microsoft crm solution,web based crm solution,crm solution software,hosted crm solution,crm solution for small business,free crm solution,google crm solution Read More...
Salesforce Supercharged: Our Expert Tips
All too often Salesforce implementations fail to deliver the desired improvements because the implementation was poorly conceived of, designed, and executed

side by side comparison crm salesforce  distinct activities businesses should consider when implementing Salesforce CRM—either as a new system, or enhancing the functionality of an existing system. Read up on the most important factors to consider. Read More...
Extending CRM Concepts in ERP Systems
If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM

side by side comparison crm salesforce  a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the CRM concept really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know. Read More...
Midmarket/Enterprise ERP Solution Comparison Guide
The Midmarket/Enterprise ERP Solution Comparison Guide makes it easy to compare the most popular ERP systems including solutions from leading vendo...

side by side comparison crm salesforce  and vendor profiles and considerations. Get ERP Best Bets You'll even get product best bet recommendations for basic, intermediate, and advanced buyers. Make it easy to zero in on the ERP solutions that are designed for your company’s needs. Download your PDF copy of Midmarket/Enterprise ERP Solution Comparison Guide today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2010 Read More...
Why CRM Is So Hard and What To Do About It: Data is key to making CRM work
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business

side by side comparison crm salesforce  CRM - the operational side, such as sales force automation and call center personalization systems, and the analytic applications such as data mining and targeted marketing campaigns, for example - work very well inside their boxes. But nothing has coordinated the customer touch points, or bridged the gaps between the siloed systems that support them. These problems are more painfully apparent now that the two-year vacation from capitalism is over. Companies need to maximize the huge investments they've Read More...

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