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J.D. Edwards Fires Siebel, Hires YOU
J.D. Edwards announced plans to acquire CRM vendor YOUcentric, Inc. At the same time, they have severed their 18 month relationship with Siebel and ended

siebel book  customers that purchased the Siebel solution from them (numbering approximately 50 companies). It's expected that J.D. Edwards will quickly provide an incentive for those customers to move to its new, integrated solution as soon as it is ready. Who In the World is YOUcentric?  Actually, we've known about YOUcentric for quite some time now. Their basic offering, called YOUrelate, has four major components: Marketing, Selling, Servicing, and Partnering. They have gained considerable acclaim by being named Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » siebel book


Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line
TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in

siebel book  as GoldMine, SalesLogix, and Siebel. Maximizer Enterprise 8 is also available as an e-CRM suite providing accessibility to employees, suppliers, and customers through specialized portals. These portals appear identical to the Maximizer Enterprise 8 desktop interface and employees therefore have only to learn one application. These portals are built on .NET technology and supported features include viewing all address book information; adding notes and tasks; viewing all aspects of opportunities; and Read More
Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

siebel book  shift in market dynamics, Siebel said in a recent conference call. Businesses are no longer interested in connecting standalone applications (like Siebel's CRM applications) and want integrated business suites from a single vendor. It's clear that both Oracle and SAP support the notion that the integration of CRM into broader suites of business applications (including accounting, supply chain management, and other horizontal and vertical operational systems) is appealing to many Fortune 2000 Read More
One Vendor’s Mission to Make Service Businesses Click - Part 4
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization

siebel book  the best example, Oracle Siebel has solid functionality and does the job for many companies that do not necessarily require more advanced workforce optimization. Regarding the other vendors, the answer is similar: if advanced optimization is not required, then the other service functionality gets weighed more heavily. For example, Astea has repair depot functionality, Lawson M3 excels at service rental and maintenance, Servigistics is the leader in spare parts planning and pricing, and so on and so Read More
Integrating All Information Assets Part One: Why is integration an issue?
More and more companies today face a significant challenge in integrating multiple business applications. This is the natural result of fewer companies running

siebel book  emergence of companies like Siebel and other BOB vendors has arisen the age-old dilemma of choosing between BOB and extensions from your incumbent ERP vendor. First there is the question of timing. Will your ERP vendor have a module, feature or new product before your need becomes critical? Then there is the trade-off between the additional functionality typically available from a BOB software supplier and the level of effort required to interface or integrate the solution with your other applications. Read More
When You Realized the Need for a Unified View of Your Customers, that is E.piphany
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM

siebel book  E.piphany closer to rival Siebel Systems in market awareness. This is good news for E.piphany because the CRM market is becoming increasingly crowded with vendors all claiming to provide similar functions. Furthermore E.piphany has strong references from the likes of Kodak, GTE, and Hilton. Wall Street has rewarded E.piphany with a steady gain in stock price from around $50 in late May to its current price at around $110. The market for CRM products is booming. TEC estimates the CRM market at $8.5 billion Read More
Michael Treacy Focuses on Double Digit Growth
This new book, Double-Digit Growth was one of the most useful and optimistic books to come along in some time. Growth is the whole point of business. Yet many

siebel book  Treacy Focuses on Double Digit Growth Interview I recently sat down with Michael Treacy, who has a formidable career as top business strategist and is co-author of one of the most popular business books, The Discipline of Market Leaders 1 . His new book, Double-Digit Growth was one of the most useful and optimistic books I have read in some time. Growth is the whole point of business. Yet many so-called leaders don’t seem to have plans to fulfill their purpose. This should be read by all business Read More
Managing Your Supply Chain Using Microsoft Axapta: A Book Excerpt Part Four: Guidelines and Case Studies
The lack of effective game plans is typically cited as a leading cause of poor system implementation. The following guidelines provide suggestions for improving

siebel book  Your Supply Chain Using Microsoft Axapta: A Book Excerpt Part Four: Guidelines and Case Studies Managing Your Supply Chain Using Microsoft Axapta: A Book Excerpt Part Four: Guidelines and Case Studies Featured Author - Dr. Scott Hamilton - March 26, 2004 Guidelines Concerning S&OP Game Plans Effective game plans lead to improved firm performance and bottom line results. Metrics include reductions in stock-outs, delivery lead-time, missed shipments, partial shipments, and expediting efforts. Metrics Read More
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

siebel book  Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Knoa ® Software is leading the performance management industry with end-user experience management solutions Source : Knoa Software Resources Related to Customer Relationship Read More
Managing Lean Manufacturing Using Microsoft Dynamics AX 2009
A supply chain management system (SCM) is a critical success factor for implementing lean manufacturing. The SCM system helps define product structure, costing

siebel book  Lean Manufacturing Using Microsoft Dynamics AX 2009 This is an excerpt from the book Managing Lean Manufacturing Using Microsoft Dynamics AX 2009 by Dr. Scott Hamilton. The book can be ordered on amazon.com . Reprinted with kind permission of the publishers. Introduction An integrated supply chain management (SCM) system represents a critical success factor for effective implementation of lean manufacturing. The SCM system supports development and consensus for the demand plan, integrates Read More
An Interview with Shoshana Zuboff and James Maxmin
Many corporations have failed the customer; they focus on transactions, rather than customers. Ann Grackin recently talked to Shoshana Zuboff and James Maxmin

siebel book  Interview with Shoshana Zuboff and James Maxmin Introduction I recently talked to Shoshana Zuboff [ 1 ] of the Harvard Business School and James Maxmin [ 2 ] of Mast Global, co-authors of The Support Economy: Why Corporations are Failing Individuals and The Next Episode of Capitalism and who also happen to be married to each other. I can imagine their dinner conversations! Shoshana Zuboff James Maxmin This book aroused my ire and also inspired me. Ire, not very latent, as a consumer who has been forced Read More
Analyst Take on SAPPHIRE 2013
With a very interesting book presentation on

siebel book  Take on SAPPHIRE 2013 With a very interesting book presentation on The Human Face of Big Data, announcements on cloud-based solutions, and extensive and intensive discussions regarding the readiness (or not) of HANA for prime-time deployments in the enterprise, the recent SAPPHIRE 2013 conference was full of exciting and interesting developments—though, I must admit, I was disinterested at times by the repetitive messaging about HANA’s power. The following is a personal take and summary of Read More
Microsoft Dynamics AX 4.0 for Distribution Environments
This is a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Dynamics AX by Dr. Scott Hamilton. In this first part, design

siebel book  Dynamics AX 4.0 for Distribution Environments Supply chain management (SCM) requires effective use of an integrated enterprise resource planning (ERP) system, and usage of an ERP system is shaped by many design factors that make it easier (or harder) to learn and use. The design factors related to using Microsoft Dynamics AX have been covered in a recent book Managing Your Supply Chain Using Microsoft Dynamics AX . This is the first part of an article covering the design factors related to system Read More
iPad, Fashion PLM, and the Connection Between Fashion Designers and Customers
I recently had the opportunity to meet with Centric Software and get to know more about Centric 8 Product Lifecycle Management (PLM) and Sourcing Solutions for

siebel book  Fashion PLM, and the Connection Between Fashion Designers and Customers I recently had the opportunity to meet with Centric Software and get to know more about Centric 8 Product Lifecycle Management (PLM) and Sourcing Solutions for the fashion industry. Among the interesting topics discussed, a recently launched product called Collection Book for Fashion iPad app was most impressive. In my view, this iPad app is a great product, as it takes advantage of the user interface (UI) feature of the iPad. Read More
The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

siebel book  integrated and automated it system management,it system management,it systems management,it system manager,what is data management,about data management,why document management,work flow,what is maintenance management,integrated it management,management storage,what is storage management,it storage management,why document management system,mini store Read More

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