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EAI Vendor MITEM Integrates Legacy Systems With Siebel
MITEM Corporation has announced that its legacy application integration software MitemView 5.3 has been validated by Siebel Systems for its Siebel eBusiness

siebel call centre  Integrates Legacy Systems With Siebel EAI Vendor MITEM Integrates Legacy Systems With Siebel M. Reed - June 4, 2001 Event Summary MITEM Corporation , a company that describes itself as a provider of legacy integration software for conducting real-time e-Business , today announced that the integration between its Mitem View 5.3 and Siebel e Business Applications has been successfully validated by Siebel Systems . Siebel Systems, Inc. (NASDAQ: SEBL) is the world's leading provider of eBusiness Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » siebel call centre


Compaq Partners with Red Hat in Linux Support Deal
Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

siebel call centre  Partners with Red Hat in Linux Support Deal Compaq Partners with Red Hat in Linux Support Deal R.A. Krause - October 20th, 1999 Event Summary October 18, 1999 Red Hat (R), Inc., the leading provider of open source Linux-based operating system (OS) solutions (>65% of market) and Compaq Computer Corp. today expanded their strategic partnership to provide call center support for worldwide users of the Official Red Hat Linux OS. Under the agreement, Compaq's Customer Services organization, which serves Read More...
How to Buy an Enterprise Software Thingy
Laws a’mercy, now that’s what you call a flame war.The White Paper Pundit has taken direct aim at our Top 10 Most Ambiguous White Paper Buzzwords, decrying

siebel call centre  to Buy an Enterprise Software Thingy Laws a’mercy, now that’s what you call a flame war. The White Paper Pundit has taken direct aim at our Top 10 Most Ambiguous White Paper Buzzwords , decrying our use of the word “tool” to refer to so-called software “solutions.” I won’t address his characterization of TEC bloggers as “fashionably unique.” (Software selection? Fashionable? Whatever. Can’t wait for the catwalk.) I’ll just point out that TEC’s mandate is to be an advocate for Read More...
Case Study: Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online
A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship management (CRM) solution

siebel call centre  Study: Junk Removal Service Finds Gold with Microsoft Dynamics CRM Online A residential and commercial junk removal company with a toll-free call service was using an industry-specific customer relationship management (CRM) solution that couldn’t be customized. The company needed a CRM system that could capture, share, and use customer data specific to its operations, to acquire and retain more customers. Discover how the hosted CRM solution helps ensure business continuity and other benefits. Read More...
Case Study: London Health Sciences Centre
London Health Sciences Centre (LHSC) needed a workforce management solution that could accommodate the requirements of a 9,000+ employee organization with

siebel call centre  Infor,health care,healthcare,human resources,payroll,human resource,scheduling,healthcare reform,healthcare management,human resources management,payroll services,payroll software,healthcare insurance,payroll service,regulatory compliance Read More...
Reconciliation: A Basis for Interconnect Settlements
When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be

siebel call centre  A Basis for Interconnect Settlements When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for resolving these errors, comprehensive reconciliation solutions do exist that focus on the issue from a billing perspective. Read More...
Winner Takes All - Siebel Ousts SalesLogix From Solomon’s Deal
Much sooner than its ERP counterparts had done it in their respective market, Siebel has been making a big push into the CRM mid-market with the introduction of

siebel call centre  sell the Great Plains Siebel Front Office suite for Solomon IV, which includes sales, customer service, call center and Web-based solutions. Authorized Solomon partners can offer the suite as a stand-alone Siebel eBusiness solution or as an integrated front office/back office solution with Solomon IV, Premier and Select editions. The first phase of the integration between Solomon IV and Siebel eBusiness Applications is expected to be available in the fall. Market Impact Great Plains' biggest mission to Read More...
The Benefits of Call Center Outsourcing
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call

siebel call centre  Benefits of Call Center Outsourcing An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where? Read More...
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

siebel call centre  Center Protocols: Getting Problems Solved! Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is Read More...
8th ERP Vendor Shootout, Dallas, TX, 6-7 October,2010 - LAST CALL
ERP SHOOTOUT. October 6 to 7, 2010. Renaissance Dallas Hotel. Dallas, Texas 75207. Calling all manufacturers, distributors, and professional services

siebel call centre  ERP Vendor Shootout, Dallas, TX, 6-7 October,2010 - LAST CALL 8th ERP Vendor Shootout: Dallas TX, October 2010 LAST CALL — TWO-FOR-ONE DEALS AVAILABLE UNTIL SEPTEMBER 27! ERP SHOOTOUT October 6 to 7, 2010 Renaissance Dallas Hotel Dallas, Texas (US) 75207 Calling all manufacturers, distributors, and professional services organizations! Hosted by the VAR Community and moderated by Technology Evaluation Centers (TEC™) , The ERP Vendor Shootout ™ is a one-of-a-kind opportunity for you and your team Read More...
Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to

siebel call centre  the Savings of Call-center Multisourcing While Protecting Service Levels Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences Read More...
6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

siebel call centre  Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Acquired by Consona Corporation in 2006, Onyx Software had always been a strong player in the CRM marketplace, consistently maintaining a vision around product quality Read More...
Contact Centre Virtualisation
As companies expand@often globally@they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers

siebel call centre  Centre Virtualisation As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes. Read More...
xTuple xChange, Add on to Your ERP
In a call yesterday with xTuple's Ned Lilly, we had a chance to catch up on the open source ERP vendor's current business. I wanted to say a word about the

siebel call centre  xChange, Add on to Your ERP In a call yesterday with xTuple 's Ned Lilly, we had a chance to catch up on the open source ERP vendor's current business. I wanted to say a word about the company's recently launched xChange online store , which I think is a smart way for an open source enterprise software vendor to provide clients convenient access to community and partner innovations. It may also be a cost-effective means for acquiring specific ERP-related functionality and services as needed.  In Read More...
Business VoIP Buyer’s Guide
Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP,

siebel call centre  VoIP Buyer’s Guide Voice over internet protocol (VoIP) is a business phone system that allows you to make phone calls using a broadband Internet connection. Once you install VoIP, your employees can call anywhere, whether the receiver has VoIP or not. VoIP can be a cheaper alternative to a traditional phone system, as well as offering additional features. Discover the features of VoIP, and learn how to go about purchasing a VoIP system. Read More...

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