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SAP - A Humble Giant From The Reality Land? Part 2: Expanding Functionality
During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. SAP touts a multi-pronged

siebel ecustomer  PeopleSoft , Baan , Siebel Systems , and Oracle into portals solutions using IBM's WebSphere Portal Server. SAP Portals' OEM partnership with Baan offers customers the ability to strengthen the integration of disparate software applications throughout their enterprise. Technology from SAP Portals is deeply embedded within Baan's Portal product. SAP Portals' OEM partnership with Microsoft Corp . is designed to make it easy for corporations to integrate information from enterprise applications such as Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » siebel ecustomer


J.D. Edwards - Creating OneWorld of Mid-sized ERP Users
As IBM began de-emphasizing its mid-range systems, J.D. Edwards, after three years of development, released in 1996 an object-based, cross-platform ERP product

siebel ecustomer  respective third party products (Siebel, Ariba, etc.),which will demand integration efforts and not necessarily result in desired revenue growth (Siebel is also in similar partnerships with SAP and Great Plains). Fig. 3 Vendor Predictions 1999 will be challenging; We predict significantly reduced annual revenue growth (15-30%). While overthrowing PeopleSoft from the 3rd position in ERP market share is not a likely scenario within 1999 (20% probability), it is achievable within the next 2 years (65% Read More...
Automotive Oracle ERP Customer Switches to Rimini Street’s Maintenance
Rimini Street, Inc., a vocal third-party maintenance and support provider for enterprise software, including SAP and Oracle Corporation’s Siebel, PeopleSoft, JD

siebel ecustomer  SAP and Oracle Corporation’s Siebel, PeopleSoft, JD Edwards, E-Business Suite (EBS), Oracle Database , and Hyperion software, recently announced that UCI International  has selected Rimini Street  to support its Oracle EBS applications to save substantial annual support fees. UCI International is a manufacturer and supplier of vehicle replacement parts and car care products in North America, with facilities and offices throughout the U.S., Canada, Mexico, Europe, and China. Its brands include Airtex Read More...
Astute Solutions
Astute, Inc., founded in 1996, is a fast-growing, privately held corporation helping Global 1000 companies and other leaders in their industry attract and

siebel ecustomer  Solutions Astute, Inc., founded in 1996, is a fast-growing, privately held corporation helping Global 1000 companies and other leaders in their industry attract and retain quality customers through effective eCustomer Relationship Management, or eCRM. Astute helps its customers manage one-to-one customer relationships across multiple communication channels including phone, Web, e-mail, and fax. Astute also provides other Internet and telephony solutions for a completely integrated eCRM solution. Read More...
Besieged By The CRM Throne Aspirants, King Siebel Delivers
Will the long awaited Siebel 7 product release help the until recently undisputed CRM leader withstand the pressure from ERP giants – SAP, Oracle and PeopleSoft

siebel ecustomer  CRM Throne Aspirants, King Siebel Delivers The Magic No.7 Part 2: Market Impact Besieged By The CRM Throne Aspirants, King Siebel Delivers The Magic No.7 Part 2: Market Impact P.J. Jakovljevic - December 28, 2001 Event Summary With the release of the following statement Siebel Systems, Inc. launched Siebel 7. On November 26, Siebel Systems, Inc. , the leading provider of customer-centric eBusiness applications software, shipped Siebel 7, the seventh major release of Siebel eBusiness Applications . Read More...
Enterprise Applications Battlefield Mid-Year Scoreboard
While it is apparent that software giants are in a better position to endure any economic adversity, no single vendor can be lulled into complacency for very

siebel ecustomer  Microsoft Corporation IBM Corporation Siebel Systems i2 Technologies SAP AG PeopleSoft Part Two will discuss the Market Impact on Microsoft. Part Three will discuss the Market Impact on IBM. Part four will cover the other ERP vendors, CRM, SCP and make User Recommendations. Microsoft Corporation At the end of July, Microsoft Corporation (NASDAQ: MSFT), the largest software company in the world, announced its bullish plans to increase research and development spending by about $900 million, or 20%, in the Read More...
Great Plains - Getting Greater and Less Plain
Great Plains Software, Inc., a leading provider of e-business solutions for the mid-market, announced financial results for the fiscal quarter ended February 29

siebel ecustomer  Series of Great Plains Siebel Front Office with the addition of Telebusiness for telemarketing campaign management. The Sales and Marketing Series is fully integrated with its core ERP products, eEnterprise and Dynamics for SQL Server. Great Plains' network of Application Service Provider (ASP) partnerships grew to 27. The ASP offering expands the prospect base, adds incremental distribution, and provides additional business opportunities to partners. Great Plains announced immediate support for the Read More...
LTCH Picks Spinnaker for SAP Third-party Support
My recent blog post said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one

siebel ecustomer  Oracle JD Edwards and Siebel third-party maintenance, application/technical management, and consulting services, recently announced that  Swiss manufacturer LTCH has chosen Spinnaker Support  as its SAP support and maintenance partner. LTCH is a manufacturer of precision carbide cutting tools specialized in milling and turning inserts made of state-of-the-art sub-micron grades and physical vapor deposition (PVD) coatings. The company’s only factory is located in Switzerland and all production Read More...
Navision Executes At a Slower Pace
In September, Navision Software released its annual report for fiscal 2000, which ended on June 30, 2000. The company continued to increase its market share and

siebel ecustomer  Its worldwide agreement with Siebel Systems has provided it with a reputable CRM functionality (for more information, see Siebel Has Done It Again - This Time with Navision ). The company touts its forthcoming product release 3.0 that will feature a browser-based GUI, a generalized commerce portal, WAP support and functionality, a B2B collaborative e-commerce solution, and full integration of CRM and back-office applications. Significantly increased R&D investment in 2000 speaks to the commitment to this Read More...
Will Oracle’s Freebie Shot Hurt (Or Only Graze) Siebel?
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of tricks was the recent launch of the

siebel ecustomer  may give its archrival, Siebel Systems, some pause, 2) it could bolster its ASP part of the business (which has not achieved its expectations as yet), and 3) it might plant a seed for future sales of components of its comprehensive 11i product suite. While we believe Oracle will achieve some success in all its endeavors from above, it is not going to cause tectonic moves among the CRM market leaders. Although Siebel took the news in its stride and shrugged it off initially, it will very likely have to Read More...
The Mid-Market Is Consolidating, Lo And Behold
While the higher end of the business applications market has experienced only limited merger & acquisition activity during 2000 (mainly seen in ERP losers been

siebel ecustomer  as well as to Siebel Systems , Oracle , SAP and PeopleSoft that have been eyeing the mid-market for some time. For more information, refer to the following articles: Winner Takes All - Siebel Ousts SalesLogix From Solomon's Deal Siebel Has Done It Again - This Time with Navision Siebel: Great Plans for Great Plains SAP Claims Big Gains In The Low-End Battleground PeopleSoft Joins The Hunt For SMEs Sage has long been considering acquisition of a CRM product, and it might have hit the bull's eye with Read More...
Microsoft 'The Great' Poised To Conquer Mid-Market, Once and Again Part 2: Challenges and User Recommendations
Microsoft's reticence to comment on any timelines of product integration and operations mergers, to our belief, stems from their genuine inability to foresee it

siebel ecustomer  development partners like Oracle, Siebel , SAP and PeopleSoft , given Axapta's scalability and strengths that are on par with those of e.g., J.D. Edwards', IFS' or Baan's. Even if Microsoft may want to stay at the low end of the market and, therefore, also out of the way of its big applications developing partners, it will not be that easy as many Tier 1 applications vendors have increasingly been targeting the same market segment (see SAP Tries Another, Bifurcated Tack At A Small Guy ). And what about a Read More...
Welcome to the CRM Mid-Market Abyss-PeopleSoft
As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step

siebel ecustomer  market dominance along with Siebel (NASDAQ: SEBL) and SAP (NASDAQ: SAP) as an enterprise solution provider, but also demonstrates its capability to cater to the mid-sized space and step on the traditional SME vendors' toes. PeopleSoft's strategy in tapping into the potential of the mid-market is based on targeting its Preconfigured Mid-Market Solution to the upper layer of the market. In a recent interview, PeopleSoft mid-market vice president and general manager, Jeffrey Read, defined the mid-market as Read More...
Has Market Been Too Harsh On Great Plains?
On June 27, Great Plains Software, Inc., a leading mid-market provider of back-office and e-business solutions, announced financial results for the fiscal

siebel ecustomer  authorized for Great Plains Siebel Front Office bringing the total to more than 450 authorized reselling partners. Market Impact Over the last 2 years, Great Plains has made a great noise and established itself as a small-to-medium enterprises (SME) market leader while consistently remaining profitable (See Figures 1 & 2). Earlier in its fiscal 2000, Great Plains took full advantage of its favorable market capitalization to extend both its foothold in the SME ERP market segment and fill the gaps within Read More...
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 2: The Implications
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework. If one considers all aspects

siebel ecustomer  CRM pure players (e.g., Siebel , Onyx , etc.), PeopleSoft's (as well as SAP's and Oracle's for that matter) huge potential advantage is the integration of its CRM, SCM and eBusiness products to its back-office ERP systems that handle the vital internal processes so important to customers. The new system should potentially allow manufacturers to get a 360-degree view of all their customer relationships. This kind of knowledge only comes from integrating CRM software with back-office systems. Additional Read More...

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