X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 siebel email response


Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

siebel email response  (CCF) , Oracle (both Siebel CRM and Fusion CRM ), and SwordCiboodle . We also see some specialist players in niche segments, such as RightNow, eGain Communications, Genesys Telecommunications Laboratories, Jacada WorkSpace, InQuira, Amdocs, Consona CRM , etc. We win because of our strong focus and successful track record in customer service and unique SEM platform. We lose to other vendors if customer service is not very strategic to the prospect, i.e., basically they treat it only as a cost center. PJ :

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

Evaluate Now

Documents related to » siebel email response

How to Choose the Right Hosted CRM Solution for You


How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing a hosted CRM solution that’ll provide the benefits of an on-premise CRM solution without the need for a complex implementation or the assistance of an in-house IT team. Hosted CRM is a cost-effective solution that promises a quick return on investment (ROI).

siebel email response  client/server CRM software. Oracle-owned Siebel and its CRM On Demand product promises to automate, simplify, and manage sales information; provide better customer service across all customer touch points with a pre-built contact center; and help marketing managers allocate funds effectively. Another popular midmarket player is NetSuite, which aims to deliver a 360-degree view of the customer. Highlights of the company's flagship product include an order management system that lets salespeople take real o Read More

Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line


TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer relationship management, small and medium enterprise marketplace.

siebel email response  as GoldMine, SalesLogix, and Siebel. Maximizer Enterprise 8 is also available as an e-CRM suite providing accessibility to employees, suppliers, and customers through specialized portals. These portals appear identical to the Maximizer Enterprise 8 desktop interface and employees therefore have only to learn one application. These portals are built on .NET technology and supported features include viewing all address book information; adding notes and tasks; viewing all aspects of opportunities; and viewi Read More

The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

siebel email response  specific industries. For example, Siebel Systems might take their core application and tailor the screens, fields, and database structures to support the automotive industry (both sales and service). Their Siebel Automotive application would be an example of a vertical application. VoIP - Voice over IP . The ability to carry on a conversation over the Internet, while still browsing the Internet. Typically requires broadband (e.g., DSL, cable, or LAN-based connections), which right now have fairly limited Read More

Can the Market Sustain a Stand-Alone EMM?


The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector. The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio, and Prime Response no longer exist. Amongst the few still operating is Aprimo. Their strategy primarily targets large customers from the financial services, technology, media and entertainment, pharmaceuticals, and manufacturing industries, and it pays. Aprimo just released its version 6.0 posed to help the vendor sustain the ongoing IT turmoil.

siebel email response  in their product offerings. Siebel , E.piphany , Pivotal , DoubleClick , and Aprimo are some of the providers of such functionality. Marketers can design multilayered marketing campaigns filtering by customer segments and using the contact center capability to reach their target through multiple channels such as phone, portals, email, direct mail, and PDA. The second functional category widely provided is electronic marketing. Such a solution offers a web-accessible, enterprise resource that manages and d Read More

Lawson Software’s CRM and ASP Moves - Wise, Bold, Injudicious, Enforced, or Something Else?


Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service Providers (ASPs). We express our views in this regard.

siebel email response  Summary On April 10, Siebel Systems, Inc., the world's leading supplier of CRM software, and Lawson Software, the supplier of Internet-enabled enterprise applications, announced a global distribution agreement in which Lawson will integrate and sell its new line of enterprise applications with Siebel's comprehensive suite of eBusiness applications for sales, marketing, and customer service. Lawson's worldwide sales force will sell this complete family of eBusiness solutions and eServices along with Read More

Safeguarding Your Email Infrastructure


Sophisticated techniques used by spammers make it challenging for e-mail security solutions to keep pace. Vircom’s modus technology addresses this issue with a solution that analyzes all inbound and outbound e-mail traffic to counteract spam, phishing, viruses, spyware, out-of-policy communications, and other e-mail threats. This white paper describes the technology's multi-layered architecture.

siebel email response  Your Email Infrastructure Sophisticated techniques used by spammers make it challenging for e-mail security solutions to keep pace. Vircom’s modus technology addresses this issue with a solution that analyzes all inbound and outbound e-mail traffic to counteract spam, phishing, viruses, spyware, out-of-policy communications, and other e-mail threats. This white paper describes the technology's multi-layered architecture. Read More

The New BPM: Integrated, Transparent, Collaborative—and Apparent


Now more than ever, organizations seeking to not only optimize performance and efficiency, but also gain regulatory response agility will remain in a continuous cycle of business process change. As organizations evolve, so must the technologies that support them. Several factors are now occurring simultaneously that inhibit the ability of the prior class of business process management (BPM) solutions to support new requirements.

siebel email response  business process management, bpm, bpm software, collaborative BPM, integrated BPM, transparent BPM, apparent BPM, Jorge Garcia, Apparancy Read More

Siebel: Great Plans for Great Plains


Siebel and Great Plains recently announced plans to expand their partnership allowing Great Plains' VARs to sell Siebel's eBusiness Applications. This agreement will allow Great Plains partners to sell a wide range of enterprise applications to upper-midmarket organizations

siebel email response  in-depth research on how Siebel and Great Plains operate. The TEC analysts were able to interview both Great Plains managers and partners. Event Summary Siebel Systems, Incorporated, recently announced plans to allow Great Plains VARs to sell Siebel's eBusiness Applications. Great Plains currently sells a co-branded version of the Siebel MidMarket Edition 2000 named Great Plains Siebel Front Office exclusively through VARs. The partnership will allow Great Plains VARs to offer front office enterprise Read More

Kinaxis’ Response Management Helps Keep Supply and Demand in Balance


Kinaxis has always been known as a vendor with a solid value proposition around responding to demand changes that happen between planning cycles with a ’what-if’ simulation capability. As Kinaxis likes to say, no forecast is ever right, and so the ability to react quickly to changes is paramount. This is perhaps even more important in today’s business climate as an accelerating pace of business

siebel email response   Read More

More Vendors Bail on Oracle in Favor of IBM


Oracle’s focus on software application markets is impacting its Database business. Recently SAP AG and Siebel Systems, i2 Technologies, Inc., and PeopleSoft have also chosen IBM’s DB2 Universal Database as their preferred database for developing current and future applications, and as their preferred backend database for customer deployment. In addition, IFS AB, one of the top 10 ERP vendors, which was previously Oracle-centric, has announced an agreement with IBM to add DB2 support.

siebel email response  of SAP AG and Siebel Systems, i2 Technologies, Inc., a leading Supply Chain Management vendor, and PeopleSoft, a leading Enterprise Resource Planning and Payroll/Human Resources vendor, have also chosen IBM's DB2 Universal Database as their preferred database for developing current and future applications, and as their preferred backend database for customer deployment. According to the vendors, PeopleSoft will use DB2 Universal Database as its primary Unix development platform for PeopleSoft 8, which is Read More

Lean Manufacturing: Reaping the Rewards of Lean through Response Management


For years, manufacturers have been driven by sales forecasts and the need to maximize production efficiency at every level of operation. But in order to be successful, manufacturers must look toward adopting a lean mentality. While lean techniques are more easily applied to some manufacturing styles than others, new software tools are now able to deliver the benefits of lean to both high-mix and low-volume operations.

siebel email response  lean manufacturing training,lean manufacturing solutions,manufacturing software,lean manufacturing supply chain management,response management lean manufacturing,lean manufacturing systems Read More

Beyond Spam – Email Security in the Age of Blended Threats


Not all email security solutions are built to defend against emerging email threats. Regardless of whether someone is using a desktop, laptop, netbook, tablet or smartphone, an organization’s umbrella of security needs to protect any device connected to their networks and deliver real-time protection from the variety of threats to email infrastructures. Read this white paper to learn about the types of threats to email security in existence today, including botnets, phishing, malware, and smartphone attacks, and what to do about them.

siebel email response  Spam – Email Security in the Age of Blended Threats Not all email security solutions are built to defend against emerging email threats. Regardless of whether someone is using a desktop, laptop, netbook, tablet or smartphone, an organization’s umbrella of security needs to protect any device connected to their networks and deliver real-time protection from the variety of threats to email infrastructures. Read this white paper to learn about the types of threats to email security in existence Read More

Is Poor Email Management Putting Your Organisation At Risk?


Organisations are driven by e-mail, whether they are private companies or operating within the public sector. While regulations are often specific to various industries and operating sectors, the need to retain as well as produce e-mail is universal. This paper top 5 email management mistakes that puts organisations at risk, and how organisations can mitigate their risk in the most effective way. Download the white paper.

siebel email response  Poor Email Management Putting Your Organisation At Risk? Organisations are driven by e-mail, whether they are private companies or operating within the public sector. While regulations are often specific to various industries and operating sectors, the need to retain as well as produce e-mail is universal. This paper top 5 email management mistakes that puts organisations at risk, and how organisations can mitigate their risk in the most effective way. Download the white paper. Read More