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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 siebel email response


Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

siebel email response  (CCF) , Oracle (both Siebel CRM and Fusion CRM ), and SwordCiboodle . We also see some specialist players in niche segments, such as RightNow, eGain Communications, Genesys Telecommunications Laboratories, Jacada WorkSpace, InQuira, Amdocs, Consona CRM , etc. We win because of our strong focus and successful track record in customer service and unique SEM platform. We lose to other vendors if customer service is not very strategic to the prospect, i.e., basically they treat it only as a cost center. PJ :

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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How to Choose the Right Hosted CRM Solution for You


How can you get the most out of a customer relationship management (CRM) solution while reducing operating costs and increasing overall profitability? By purchasing a hosted CRM solution that’ll provide the benefits of an on-premise CRM solution without the need for a complex implementation or the assistance of an in-house IT team. Hosted CRM is a cost-effective solution that promises a quick return on investment (ROI).

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Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line


TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding "best fit," customer relationship management, small and medium enterprise marketplace.

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The Lexicon of CRM - Part 3: From R to Z


CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM

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Can the Market Sustain a Stand-Alone EMM?


The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector. The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio, and Prime Response no longer exist. Amongst the few still operating is Aprimo. Their strategy primarily targets large customers from the financial services, technology, media and entertainment, pharmaceuticals, and manufacturing industries, and it pays. Aprimo just released its version 6.0 posed to help the vendor sustain the ongoing IT turmoil.

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Lawson Software’s CRM and ASP Moves - Wise, Bold, Injudicious, Enforced, or Something Else?


Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service Providers (ASPs). We express our views in this regard.

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Safeguarding Your Email Infrastructure


Sophisticated techniques used by spammers make it challenging for e-mail security solutions to keep pace. Vircom’s modus technology addresses this issue with a solution that analyzes all inbound and outbound e-mail traffic to counteract spam, phishing, viruses, spyware, out-of-policy communications, and other e-mail threats. This white paper describes the technology's multi-layered architecture.

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The New BPM: Integrated, Transparent, Collaborative—and Apparent


Now more than ever, organizations seeking to not only optimize performance and efficiency, but also gain regulatory response agility will remain in a continuous cycle of business process change. As organizations evolve, so must the technologies that support them. Several factors are now occurring simultaneously that inhibit the ability of the prior class of business process management (BPM) solutions to support new requirements.

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Siebel: Great Plans for Great Plains


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Kinaxis’ Response Management Helps Keep Supply and Demand in Balance


Kinaxis has always been known as a vendor with a solid value proposition around responding to demand changes that happen between planning cycles with a ’what-if’ simulation capability. As Kinaxis likes to say, no forecast is ever right, and so the ability to react quickly to changes is paramount. This is perhaps even more important in today’s business climate as an accelerating pace of business

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More Vendors Bail on Oracle in Favor of IBM


Oracle’s focus on software application markets is impacting its Database business. Recently SAP AG and Siebel Systems, i2 Technologies, Inc., and PeopleSoft have also chosen IBM’s DB2 Universal Database as their preferred database for developing current and future applications, and as their preferred backend database for customer deployment. In addition, IFS AB, one of the top 10 ERP vendors, which was previously Oracle-centric, has announced an agreement with IBM to add DB2 support.

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