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Microsoft Throws .NET At SMEs, With CRM As Bait
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space, no one can be sure that its

siebel faq  Service and Great Plains Siebel Front Office . Market Impact Having stepped into the enterprise applications market through its Great Plains division, it was merely a matter of time before Microsoft would succumb to the temptation to cultivate the fertile small enterprises ground, where CRM penetration is less than 10%. On the other hand, Microsoft has long sowed its seeds there, evidenced by 90 million Outlook users. Also, since Microsoft has long been entrenched in the small business market segment Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » siebel faq


Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? Part Two: Challenges and User Recommendations
The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may

siebel faq  multiple channels, such as Siebel , PeopleSoft , E.piphany , and Pivotal , one is to wonder what was behind Applix' CRM failure, and how it will manage to successfully go on. Maybe its chance will be in simplifying enterprises' mazes of information by providing effective metrics and accompanying processes to make informed, real-time decisions, but achieving this will be no easy feat for anyone (see Why CRM Is So Hard and What To Do About It: Data is key to making CRM work ). Challenges to Microsoft Read More
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance

siebel faq  Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Knoa ® Software is leading the performance management industry with end-user experience management solutions Source : Knoa Software Resources Related to Customer Relationship Read More
Support and Maintenance: No Longer the Software Industry's
Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements

siebel faq  Oracle customers will receive Siebel 8 for free (no additional charge beyond their support fees) than any prior release of Siebel Systems ' software (as well as the new releases of PeopleSoft and Oracle E-Business Suite [ EBS ]). This growth also reflects a consolidation of vendors and the widespread adoption of enterprise software among businesses. With more customers continuing to work with their existing vendors (that is, the installed base revenue taking a larger share of the pie), the revenue stream Read More
Great Plains ASP - Evolution, Revolution, Innovation
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative. Great Plains has evolved its

siebel faq  in-depth research on how Siebel and Great Plains operate. The TEC analysts were able to interview both Great Plains managers and partners. Event Summary On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative. Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers. Great Plains now has three relationship partner tracks for ASPs that host its solutions: strategic ASP Read More
Integrating All Information Assets Part One: Why is integration an issue?
More and more companies today face a significant challenge in integrating multiple business applications. This is the natural result of fewer companies running

siebel faq  a Siebel, for example. Siebel is perhaps the most widely recognized BOB vendor in the world. It has become the world's leading vendor of customer-facing software and the best of breed for CRM (customer relationship management). From the emergence of companies like Siebel and other BOB vendors has arisen the age-old dilemma of choosing between BOB and extensions from your incumbent ERP vendor. First there is the question of timing. Will your ERP vendor have a module, feature or new product before your need Read More
Is Baan Clinically Dead?
On January 4, 2000 Baan, Europe's No. 2 business software company, sank deeper into trouble as its CEO resigned and it forecast a fourth quarter loss of $240

siebel faq  now U.S. rivals like Siebel and Ariba have shown how the Internet opens doors to broader networking. Pierre Everaert, the current chairman of Baan's supervisory board, will be interim CEO while the search for a permanent CEO is underway. Baan said the reorganization would cut its cost structure by approximately $25 million per quarter, enabling it to continue investing in e-commerce research and development. The bulk of the restructuring charge would be taken as non-cash charges in the fourth quarter. Read More
Glenridge Solutions LLC
Glenridge Solutions specializes exclusively in business intelligence and data warehousing solutions. This includes Sarbanes-Oxley compliance solutions and real

siebel faq  PeopleSoft, Oracle, SAP, and Siebel. Read More
Red Hat Feeds on Mobile
Red Hat announced its intent to acquire FeedHenry, an Irish enterprise mobile application platform provider, for €63.5 million (US$81.9 million) in cash. The

siebel faq  Hat Feeds on Mobile Red Hat announced its intent to acquire FeedHenry , an Irish enterprise mobile application platform provider, for €63.5 million (US$81.9 million) in cash. FeedHenry expands Red Hat’s broad portfolio of open source application development, integration, and platform-as-a-service (PaaS) solutions, enabling Red Hat to support mobile application development in public and private cloud environments.   Red Hat has had to counteract IBM Worklight, SAP Mobile, Verivo , the Salesforce1 Read More
Oracle Sets Date for Database In-Memory Release
The Oracle Database In-Memory is Oracle’s answer to the in-memory database race that has been heating up over the last couple of years. Oracle Database In

siebel faq  Suite, JD Edwards, PeopleSoft, Siebel, and Fusion Applications. Oracle’s in-memory database solution has a dual-format in-memory architecture that combines the best of row format and column format to simultaneously deliver fast analytics and efficient online transaction processing (OLTP). This ability—combining real-time data analysis with subsecond transactions—will enable organizations to get closer to real-time enterprises. Oracle is not rushing the product to market and ensures that the Read More
JD Edwards Reports Strong License Revenue Growth in Q1 2000, but…
J.D. Edwards & Company reported financial results for the first fiscal quarter ended January 31, 2000.

siebel faq  its reselling agreement with Siebel to include Siebel's entire suite of front office applications. Alongside these agreements, JD Edwards will focus on its demand planning, scheduling, and product configuration products that include applications from last year's Numetrix acquisition. Mike Schmitt, senior vice president of product strategy at JD Edwards, said: Mid-market enterprises need to respond to competition from customer-driven digital exchanges. These applications add value to their businesses. Read More
When You Realized the Need for a Unified View of Your Customers, that is E.piphany
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM

siebel faq  E.piphany closer to rival Siebel Systems in market awareness. This is good news for E.piphany because the CRM market is becoming increasingly crowded with vendors all claiming to provide similar functions. Furthermore E.piphany has strong references from the likes of Kodak, GTE, and Hilton. Wall Street has rewarded E.piphany with a steady gain in stock price from around $50 in late May to its current price at around $110. The market for CRM products is booming. TEC estimates the CRM market at $8.5 billion Read More
Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions Part 3: Challenges
MBS is both a threat and an opportunity for the most nimble vendors, and mid-market CRM vendors might have acquired another lease of life extension in the

siebel faq  of its alliance with Siebel (see Siebel Has Done It Again - This Time with Navision ). Enter former Great Plains' partnership deals with the CRM leader Siebel Systems, e-procurement vendor Clarus, ERP vendor Kewill, and supply chain vendor Logility (for more information, see Siebel: Great Plans for Great Plains , Microsoft Great Plains Procures eProcure At Last , Kewill And Microsoft Great Plains To Further Mutually Complement and Great Plains Supply Chain Series To Be Powered By Logility ). All of the ab Read More
Integrating Customer Relationship Management through Software As A Service
The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite

siebel faq  shift in market dynamics, Siebel said in a recent conference call. Businesses are no longer interested in connecting standalone applications (like Siebel's CRM applications) and want integrated business suites from a single vendor. It's clear that both Oracle and SAP support the notion that the integration of CRM into broader suites of business applications (including accounting, supply chain management, and other horizontal and vertical operational systems) is appealing to many Fortune 2000 companies. Read More
Winner Takes All - Siebel Ousts SalesLogix From Solomon’s Deal
Much sooner than its ERP counterparts had done it in their respective market, Siebel has been making a big push into the CRM mid-market with the introduction of

siebel faq  Takes All - Siebel Ousts SalesLogix From Solomon’s Deal Winner Takes All - Siebel Ousts SalesLogix From Solomon's Deal P.J. Jakovljevic - September 8, 2000 Event Summary During a Solomon Partner Conference in August, Great Plains, a leading mid-market provider of back-office and e-business solutions, announced a number of new product enhancements and/or product alliances for its recently acquired division and former archrival, Solomon Software. Notable announcements were the availability of new Read More

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