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 siebel faqs


Great Plains Taps The Web To Deliver Product Support
Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of

siebel faqs  Support.com, and products from Siebel Systems. Early data collected by Great Plains indicates the new system is reducing costs and increasing the operational efficiency of its call center. The company recorded a reduction in cost per fulfilled service request from $32 to approximately $25, on average. Use of eSupport has grown significantly over the past twelve months. In October of 1999, 4% of all service requests were initiated via eSupport compared to 42.5% in October of 2000. Great Plains also states

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Documents related to » siebel faqs

The Lesser-Known (Social) Facts about Microsoft Dynamics CRM


With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s lesser-known facts, including new social collaboration and customer service capabilities, meet customers’ changing needs and sustain the product’s stronghold of the CRM market.

siebel faqs  ), and Oracle (with Siebel CRM and the recent acquisition of InQuira ) typically come to mind as leaders in that space. Native marketing effectiveness capabilities are also notable. In late October 2011, Microsoft announced the general availability of the Microsoft Dynamics CRM November 2011 Service Update. This release delivers new integrated social collaboration capabilities, as well as a common experience with Office 365 and enhancements for enterprises using Microsoft Dynamics CRM in the cloud. These Read More

Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience


Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

siebel faqs  Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Knoa ® Software is leading the performance management industry with end-user experience management solutions Source : Knoa Software Resources Related to Customer Relationship Read More

Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions Part 3: Challenges


MBS is both a threat and an opportunity for the most nimble vendors, and mid-market CRM vendors might have acquired another lease of life extension in the medium term to redefine their value proposition, especially given that some have recently secured new funds and/or found solace in a partnership with IBM.

siebel faqs  of its alliance with Siebel (see Siebel Has Done It Again - This Time with Navision ). Enter former Great Plains' partnership deals with the CRM leader Siebel Systems, e-procurement vendor Clarus, ERP vendor Kewill, and supply chain vendor Logility (for more information, see Siebel: Great Plans for Great Plains , Microsoft Great Plains Procures eProcure At Last , Kewill And Microsoft Great Plains To Further Mutually Complement and Great Plains Supply Chain Series To Be Powered By Logility ). All of the ab Read More

Is SAP Stumbling? Perhaps.


Business applications market leader SAP reported a 43% drop in net income for its first quarter ended March 31, despite a 10% increase in revenue. In a separate announcement, SAP also said that Kevin McKay, head of SAP's U.S. operations, has resigned for personal reasons.

siebel faqs  management (SCM) market, and Siebel Systems in the customer relationship management (CRM) market is taking its toll. It is also feeling additional pressure from direct competitors Oracle and PeopleSoft, who have been touting their extended ERP products that are allegedly integrated with their core ERP systems. SAP America has also experienced a massive exodus of key personnel. It lost more then 300 staff members in the past year, including top executives, to companies like Siebel and Oracle, primarily Read More

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: J.D. Edwards


J.D. Edwards believes in the possibilities (both in terms of technology and sell-ability) of Collaborative Commerce. How far have they gotten in that vision? Are they a good bet if you also have visions of C-Commerce dancing in your head?

siebel faqs  1999, agreed to resell Siebel 's suite of Web-based Front Office tools. As late as May 2001, the link between the two companies appeared tenuous, although several publicly-released statements to the contrary were released by J.D. Edwards. B2B e-Commerce and e-Market - May 1999, agreed to integrate and resell Ariba 's e-commerce solution for purchasing goods and services, and as an e-marketplace solution for centralized, online purchases. Internet-enabled Supply Chain Management software - May 1999, Read More

To Gain Market Share in the Mid-Market, SAP Leaves No Stone Unturned


The star above small and medium businesses (SMB) has never been so bright. CRM solution vendors are courting this market segment extensively. This is the second of a series of articles that look at strategies deployed by major enterprise solution vendors to attract the SMB decision makers and whether those vendors are ''dumbing down'' their enterprise software for the mid-market. This article evaluates SAP's mid-market solutions and its implementation approach.

siebel faqs  , SAP AG, and Siebel Systems Inc. , have already gone downstream to offer CRM software for the higher end of the mid-market and for divisions of large companies. This segment was traditionally catered to by mid-market solution providers like Onyx Software Corp , and Pivotal Corp. , and now they are being directly challenged by the heavyweights. The lower end relative tranquility, originally catered to by Best Software Inc , Maximizer Software Inc. , and FrontRange Solutions Inc. , is also being disrupted Read More

Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider


Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

siebel faqs  , Oracle, PeopleSoft, and Siebel , as well as e-commerce solutions developed and delivered by USi. With 400 hosted and managed instances of enterprise applications in the Oracle family of applications, USi's vast experience has allowed the company to develop a strong methodology for implementation and management of complex enterprise resource planning (ERP) systems. In addition to USi's comprehensive support model, the company provides its clients with custom monitoring, which guarantees availability and Read More

Navision Executes At a Slower Pace


In September, Navision Software released its annual report for fiscal 2000, which ended on June 30, 2000. The company continued to increase its market share and product offerings while remaining constantly profitable. However, the net income has declined 25% compared to fiscal 1999.

siebel faqs  Its worldwide agreement with Siebel Systems has provided it with a reputable CRM functionality (for more information, see Siebel Has Done It Again - This Time with Navision ). The company touts its forthcoming product release 3.0 that will feature a browser-based GUI, a generalized commerce portal, WAP support and functionality, a B2B collaborative e-commerce solution, and full integration of CRM and back-office applications. Significantly increased R&D investment in 2000 speaks to the commitment to this Read More

Analyse This


Enterprise applications have long been providing the means for businesses to collect required data and deliver it to the right people. Now that sales and marketing professionals are empowered with the right tools to better serve their customers and gather insights on all customers' interactions, the question to ask is what's next? We see the answer in a tight integration between Enterprise applications and Analytics.

siebel faqs  packaged software providers like Siebel , SAP , PeopleSoft , MS CRM and E. piphany offer analytics modules that mostly fall into the descriptive category. Predictive analytics have long been the focus of vendors like SPSS , I-Impact , SAS Institute , Business Objects SA , and Cognos Inc Business Intelligence suites are even establishing a much broader market by crossing into the domain of ERP providers that offer solutions for financial management. In fact they are heavily investing in the emerging area Read More

IBM Nabs Another Application Vendor


Vignette is IBM's latest partner. This global strategic alliance promises to boost revenue for both parties. The verdict is still out on the impact to future software development.

siebel faqs  October 28, 1999 - Siebel agrees to closely integrate their CRM applications with IBM's DB2 Universal Database, as well as optimize for the S/390, RS/6000, NUMA-Q, AS/400 and Netfinity servers. December 7, 1999 - SAP expands their partnership with IBM to include support for DB2 Universal Databases with mySAP.com implementations. March 8, 2000 - I2 and Ariba agree to integrate their marketplace technologies with IBM's Webshpere platform July 5, 2000 - Industrial and Financial Systems (IFS AB) agrees to Read More

JD Edwards Reports Strong License Revenue Growth in Q1 2000, but…


J.D. Edwards & Company reported financial results for the first fiscal quarter ended January 31, 2000.

siebel faqs  its reselling agreement with Siebel to include Siebel's entire suite of front office applications. Alongside these agreements, JD Edwards will focus on its demand planning, scheduling, and product configuration products that include applications from last year's Numetrix acquisition. Mike Schmitt, senior vice president of product strategy at JD Edwards, said: Mid-market enterprises need to respond to competition from customer-driven digital exchanges. These applications add value to their businesses. Read More

CRM Vendors Cash In On The Financial Services Industry


Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than around products. This makes a perfect case for CRM, and leading vendors are enhancing their offerings to take advantage of the opportunities. Find out how Siebel, E.piphany, and Broadbase are staking their claim.

siebel faqs  the financial services industry. Siebel Systems, Broadbase Software, and E.piphany have supplied applications to the financial services industry for some time, but the increased demand for CRM applications and rising competition has led to new business developments for each of these vendors. Siebel Systems Siebel Systems, Inc. (Nasdaq: SEBL) recently agreed to acquire Janna Systems to enhance its Siebel Financial Services e-business product. Janna has developed CRM software for the financial services Read More

Microsoft 'The Great' Poised To Conquer Mid-Market, Once and Again Part 2: Challenges and User Recommendations


Microsoft's reticence to comment on any timelines of product integration and operations mergers, to our belief, stems from their genuine inability to foresee it at this stage. Still, although the indications that the business will continue to be as usual are strong, Microsoft may eventually decide to streamline its diverse, likely redundant, product mix, staff, and channel. Once Microsoft figures it out and gets a much clearer picture, it should emerge as a mid-market leader making its competitors scramble to better its value proposition.

siebel faqs  development partners like Oracle, Siebel , SAP and PeopleSoft , given Axapta's scalability and strengths that are on par with those of e.g., J.D. Edwards', IFS' or Baan's. Even if Microsoft may want to stay at the low end of the market and, therefore, also out of the way of its big applications developing partners, it will not be that easy as many Tier 1 applications vendors have increasingly been targeting the same market segment (see SAP Tries Another, Bifurcated Tack At A Small Guy ). And what about a Read More

J.D. Edwards - Creating OneWorld of Mid-sized ERP Users


As IBM began de-emphasizing its mid-range systems, J.D. Edwards, after three years of development, released in 1996 an object-based, cross-platform ERP product called OneWorld, which is regarded as one of the technologically most advanced ERP products... While overthrowing PeopleSoft from 3rd position in ERP market share is not a likely scenario within 1999, it is achievable within the next 2 years...

siebel faqs  respective third party products (Siebel, Ariba, etc.),which will demand integration efforts and not necessarily result in desired revenue growth (Siebel is also in similar partnerships with SAP and Great Plains). Fig. 3 Vendor Predictions 1999 will be challenging; We predict significantly reduced annual revenue growth (15-30%). While overthrowing PeopleSoft from the 3rd position in ERP market share is not a likely scenario within 1999 (20% probability), it is achievable within the next 2 years (65% Read More