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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 singapore crm system


8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative
It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well

singapore crm system  New York, London, Dublin, Singapore, and Tokyo. Source : Salesforce Resources Related to Customer Relationship Management (CRM) : Customer Relationship Management (CRM) (Wikipedia) 8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative Customer relationship management (CRM) is also known as : Customer Intelligence , Customer Service , Consumer Relationship System , Business Intelligence , Client Relationship Management , Enterprise Relationship Management ,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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TEC Industry Watch: Enterprise Software News for the Week of August 20, 2012


SOFTWARE SELECTIONS and GO-LIVESAgricultural equipment manufacturer selects Abas ERPIndustry tags: manufacturing “Canadian company Cadman Power Equipment Ltd., a manufacturer of special agricultural machinery and irrigation equipment has conducted an ERP selection project, and ERP from abas Business Software emerges the winner of this competition. The company was looking for a system as a single

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Can 'Intuitive' And 'ERP' Words Be Associated?


While Intuitive Manufacturing Systems, still largely a stealth small ERP provider, may have the ‘Intuitive ERP’ trump to attract SMEs internationally, a bevy of competitors has also been engaged in delivering their panaceas to the increasingly crowding market segment.

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Cladtek Selects Epicor ERP Globally


Cladtek, a Singapore-based manufacturer of corrosion resistant alloy (CRA) clad and lined pipe for the oil and gas industry, has selected Epicor's flagship enterprise resource planning (ERP) solution, Epicor ERP 10.

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Hardcat


Hardcat offers a system designed for Windows 98, ME, NT, XP, 2000 or later, and other database products, such as Sybase SQL, MS SQL Server, Oracle 9, and IBM DB2 Universal. The asset management component provides a tool to help users control their asset bases. It can provide integration of e-procurement, help desk, and preventative maintenance, and also includes modules for functions related to purchasing, bar-coding, budget control, lease control, and depreciation. It addition to text databases, Hardcat also enables pictorial representations of assets through graphics and imaging features.  

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On-Premise vs. On-Demand CRM


When looking to acquire an initial customer relationship management (CRM) solution or replace an existing deployment, a host of considerations must be made, not the least of which is choosing between an on-demand or on-premise solution. Both the on-demand and on-premise models have pros and cons, as well as risks and rewards. Download this white paper and know what you need to consider before making a final decision.

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Exactus CRM


EXACTUS CRM is comprised of integrated sales, marketing, and customer service modules. Its features include sales, marketing, and customer service functionality, as well as potential customer and opportunity management, and marketing campaigns lists. It also offers complete customer history overviews, automated event management, and search functionality within a knowledge base.  

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How Much Should You Pay for Your Business Phone System?


Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others leverage insider knowledge about the buying process to get a significantly better price for the same system. Our expert shares valuable phone system price negotiation techniques to empower you to get the best price on your business phone system equipment and service.

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Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Common Phone System Buying Problems


There are so many choices out there on phone systems that it can be very difficult to make an educated decision without dedicating days or weeks researching all of the vendors and options available. Rather than learning the hard way, know some of the common problems that people often run into when buying a new business phone system so you understand the obstacles you will face in your buying decision and how to get around them.

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Zoho Advances Its CRM Solution with Zoho CRM Document Library


Zoho has announced the Zoho CRM Document Library—an application that allows sales teams to share sales collateral, materials, proposals, and other relevant material. The tool is integrated with Zoho CRM, allowing users to access documents from within Zoho while avoiding the use of external document management systems such as Zoho Docs or Google docs. Furthermore, Zoho CRM Document

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