X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 sla article


Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

sla article  resolution (but with no SLA), bug fixes, product/technology updates, and legal changes (if applicable). From a service perspective, it includes two basic health checks. One is intended to be used during an implementation project (Go Live), the other is delivered in a post go live environment. Access to SAP’s online service communities, documentation, and support portal is also provided. It is important to note that for Standard Support customers, Solution Manager usage is restricted to SAP

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » sla article

Hosting Horrors!


What you should ask before committing to a Web Hosting Company...

sla article   Read More

Call Center Protocols: Getting Problems Solved!


Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge

sla article   Read More

VSI Putting Its Service Management Feelers Out


Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic initiative. Along these lines, several ERP firms have announced partnerships with Vertical Solutions Inc. (VSI) to extend their solutions for companies to connect back-office and service operations.

sla article   Read More

Numerify Cloud Analytics Application Helps Companies Manage the "Business of IT"


Numerify, a provider of cloud-based business analytics, has announced the general availability of an innovative cloud analytics platform to support the business of IT dubbed Numerify360™ for IT. Numerify is the kind of tool that not only a CIO will love, but also all the IT department managers will wonder how they ever lived without it. Find out why.

sla article   Read More

Remote Implementations--Why They Can Make $ense


Everything in the computer industry seems to be going off-shore, why not software implementations? This article looks at reasons why remote implementation of software packages can make both logical and fiscal sense, particularly in the United States. Read on to learn why your organization may want to look at this implementation alternative more closely and not be so quick to dismiss it as a passing fad.

sla article   Read More

Why Selecting an ERP System Is Like a 12-Step Recovery Program


So, I was looking over this article, and it suddenly occurred to me that there are uncanny similarities between AA’s 12-step program and the ERP selection process. Is your business on the road to recovery? Find out! *Step 1 "We admitted we were powerless over alcohol—that our lives had become unmanageable." ERP selection translation: For “alcohol,” substitute “broken business

sla article   Read More

Software Selection Slagging


Consulting firm, 180 Systems, posted a little note regarding an article we recently published on some parts of the evaluation and selection process that we promote. I'd recommend checking out the 180 site for additional information. In fact they have a brief list of steps that tend to be very similar to commonly recognized selection best-practices, and are in many ways, close to what we at TEC

sla article   Read More

Establishing Enterprise Architecture Governance


This article discusses the issues around implementing architecture governance, and what constitutes viable approaches to establishing effective governance processes.

sla article   Read More

Deltek Providing Clarity for Government Contractors


TEC’s mid-2011 article, which reported on the Deltek Insight 2011 conference, indicated that Deltek has lately become the leader in market intelligence for government contractors (in addition to long being the leading provider of GovCon enterprise software solutions and professional services). By using Deltek’s market intelligence services, companies are able to benchmark their performance against

sla article   Read More

Managing Your Suppliers as a Resource


Suppliers are one of your most valuable resources. Unfortunately, Many companies have supplier relationships that are tacitly adversarial. This article discusses how to manage suppliers as a resource-- defining your needs and then engaging your best suppliers to have them suggest innovative ways to develop new customer-supplier business efficiencies.

sla article   Read More