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Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

sla article  resolution (but with no SLA), bug fixes, product/technology updates, and legal changes (if applicable). From a service perspective, it includes two basic health checks. One is intended to be used during an implementation project (Go Live), the other is delivered in a post go live environment. Access to SAP’s online service communities, documentation, and support portal is also provided. It is important to note that for Standard Support customers, Solution Manager usage is restricted to SAP Read More...
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
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Documents related to » sla article


Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

sla article  resolve an incident. An SLA is an agreement a company makes with the support group it hires to resolve customer problems. The support group can be internal (in house) or external (outsourced). A lot of companies are opting to outsource their support group because it’s a more cost-effective approach. However, the problem with outsourced support is that sometimes the actual support offered is average at best, and sometimes there is a language barrier, which is frustrating to the client calling in at the Read More...
Hosting Horrors!
What you should ask before committing to a Web Hosting Company...

sla article  how the hosting Companies SLA would affect your SLA? I'll give you an example. In your SLA it says that files can be restored from backup within 4 hours. A major customer calls; the file they downloaded off of your system 3 days ago is corrupt. Your customer has to have this document or it will cost them thousands of dollars. You say sure, not a problem and call the Hosting Company. They say, Yes Mr. Smith, we will restore that file and we'll let you know as soon as it's done. The time passes and no Read More...
United Messaging ~ Ready…Set…Outsource!
We believe that within a 3 year time frame, the outsourced corporate messaging market will capture 25% of the existing install base, which sizes the ASP

sla article  maintenance does not affect SLA accounting). United Messaging is utilizing IBM servers coupled with Network Appliance Filer storage systems. The design of the Network Appliance Filer allows snapshots of the messaging server's databases on the fly . The system can take a snapshot of an 80GB database in 45 minutes while the data store is in use, with estimated restore time of 2 hours. The additional hour and a quarter is a result of restoration process and integrity checking. Given the disaster Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

sla article  visibility, workload balancing, and SLA adherence; service contracts and warranty entitlements management; business process management (BPM) functionality; fully integrated dispatch and scheduling using technician skill sets, work load, inventory, request status, predictive maintenance programs, SLA, travel time, and other constraints; integration with numerous contact channels, including unified communications (UC), for service request creation; integration with multiple enterprise systems, including Read More...
The Blurry Line between ERP and PLM in Engineer-to-order (ETO) Manufacturing
Engineer-to-order (ETO) manufacturing needs a high level of integration between ERP and PLM systems. This article points out that ERP and PLM solutions are

sla article  erp,erp systems,erp system,manufacturing erp,erp implementation,crm erp,erp solutions,erp companies,erp plm,erp project,china manufacturer,business decision making,management decision making,decision making processes,decision making process Read More...
In Search of Sustainability with Dassault Systèmes
Can PLM technologies help build a more sustainable future for organizations? This article discusses the relationship between PLM and sustainable development

sla article  efficiency, complying with environmental legislation, and improving ergonomics and safety. Below are some examples on how Dassault Systèmes’ offerings can help product design and development become more sustainable: Lifecycle assessment (LCA) : LCA is the approach used to evaluate the environmental impacts of a product when it is produced, distributed, used, maintained, and disposed. In the SolidWorks product family, as a key product focusing on sustainable design, SolidWorks Sustainability provides a Read More...
EAM versus CMMS: What's Right for Your Company
This article looks at where computerized maintenance management systems (CMMS) end and enterprise asset management (EAM) takes over, focusing on features and

sla article  Belgrade (in the former Yugoslavia). He has also been certified in production and inventory management (CPIM) and integrated resources management (CIRM), and as a certified supply chain professional (CSCP) by the Association for Operations Management (APICS). Joseph J. Strub has extensive experience as a senior project manager and consultant for the planning and execution of ERP projects for manufacturing and distribution systems, and for small to medium size companies in the retail, food and beverage, Read More...
The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications
In this article we describe author's experience with the distributed development of multi-lingual three-tier Java/ CORBA/database Internet applications. We

sla article  author located in Belgrade, Yugoslavia, and a Suisse software development company. The software was developed in a distributed fashion without any physical access to the production site. Due to the very strict bank's security rules, previously developed applications used by the newly developed applications were not available for installation on the remote development site. For that reason, simple stubs were developed to emulate the behavior of previously developed but unavailable, CORBA (Common Object Read More...
Enterprise Software Conferences: Why Bother?
If you did not get the chance to read the article about the 2009 APICS Conference, I thought I should share with you some of the things we (Khudsiya and I) did

sla article  Software Conferences: Why Bother? If you did not get the chance to read the article about the 2009 APICS Conference , I thought I should share with you some of the things we (Khudsiya and I) did or learned there. I thought I would start by imagining a conversation about imaginary analysts, between two imaginary people, in an imaginary kitchen of an imaginary company: Imaginary man (IM): “Where did G the analyst go? I haven’t seen him around for at least a couple of days!” Imaginary woman Read More...
Thriving and Surviving in a Turbulent World Part Two: Planning and Its Results
This article outlines the planning and results of an adaptive management process for manufacturing executives, who employ demand and supply chain planning

sla article   Read More...
Managing Your Suppliers as a Resource
Suppliers are one of your most valuable resources. Unfortunately, Many companies have supplier relationships that are tacitly adversarial. This article

sla article  Your Suppliers as a Resource Introduction Several years ago, I visited Camco, GE's appliance manufacturing and distribution business unit in Canada. Camco was the site of one of the earliest, most successful, make-to-order manufacturing systems in the world. Through insight and innovation, Camco's managers developed a manufacturing process that was widely followed. I recall the manager of the manufacturing unit telling me that their suppliers were one of their most valuable resources, but they had Read More...
Are You Tuned into Radio Frequency Identification?
This article examines the organizational fit of radio frequency identification (RFID) and its technology’s basic mechanics. Its prohibitive costs often account

sla article  called a transponder or “slave.” Each item has a unique identification code. Data between the tags and the readers are exchanged via radio waves, and no direct line of sight is required for this transaction to occur. The reader requests data from the tag or processes the signal being emitted by the tag, decodes the transmission, and transfers the data back to the computer system. The type of tag determines how the tag will respond to the reader. The computer may do various tasks to process the data, Read More...
Plex Systems Replaces Seven Silo Applications At CCI
I recently read an article about the implementation and go-live experience of an enterprise resource planning (ERP) solution at a relatively small metal-forming

sla article  Systems Replaces Seven Silo Applications At CCI I recently read an article about the implementation and go-live experience of an enterprise resource planning (ERP) solution at a relatively small metal-forming manufacturing company called Clips and Clamps Industries (CCI). This Plymouth, Michigan–based family-owned company is a metal stamping supplier to the automotive industry and produces a variety of custom-made items for its industrial customers. The business flow therefore involves many Read More...
Are Spend Management (or SRM) Apps Suited for the Mid-market? - Part 2
Part 1 of this blog series introduced common supply chain challenges and resulting spend management opportunities for companies of all sizes. The article then

sla article  Spend Management (or SRM) Apps Suited for the Mid-market? - Part 2 Part 1 of this blog series introduced common supply chain challenges  and resulting spend management  opportunities for companies of all sizes. The article then went into the philosophical and functional differences (if any) between the “spend management” and supplier relationship management (SRM) monikers. Further discussion was about what exact functional parts of this software category small and medium enterprises (SMEs) Read More...

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