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Cloud Assets: A Guide for SMBs-Part 2
The advent of cloud computing has brought with it many considerations and challenges for organizations looking to implement cloud services, which may be

sla rfp  When it comes to SLAs, I recommend that you contact other customers for an appraisal of the vendor’s performance. It might help you identify some of the vendor’s weaknesses and even a potential deal breaker. These customers should help you get answers to questions such as: How were issues handled when the vendor was found at fault? How much effort was needed to validate a claim? How long did it take for compensation to be issued? These penalties should reflect the potential impact that such events Read More
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » sla rfp


Segregation of Duties and Its Role in Sarbanes-Oxley Compliance Issues
The Sarbanes-Oxley Act (SOX) requires publicly traded firms to demonstrate that their accounting and reporting practices are in compliance with regulatory

sla rfp  indicated in the vendor SLA at the time of software purchase. Access control—ensure users have an identifiable security password and user code, which tracks access and transactions performed. Security—the system must be in compliance with ISO 17799 and designed in a way that limits disclosure or access to unauthorized parties. Incident management—the system must record all incidents of failure or loss of data, and must support Information Technology Infrastructure Library (ITIL) guidelines. Read More
Evaluating SaaS Solutions: A Checklist for Small and Midsized Enterprises
This paper from Saugatuck Technology discusses relevant criteria for evaluating SaaS solutions targeting small and midsize firms, and raises key questions that

sla rfp  open-for-business mentality? Or an SLA for support requests? Remember, SaaS providers need to create stickiness - they need to have effective means of maintaining customer relationships beyond what traditional vendors often use. Support responsiveness is an important factor in creating and maintaining their relationships with customers. The SaaS provider's responsiveness to requested enhancements and changes Similarly, another major difference between SaaS and on-premise software vendors is their Read More
Selecting an Outsourcing Provider-Art or Science?
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a

sla rfp  the service level agreements (SLA)? Technology—Is the company a technology follower or leader? What specific technology skills are required? What new skills are needed? Risk profile—What is management's appetite for risk? Are they looking for steady, guaranteed, predictable results, or do they want to stretch and try new methods and processes? Are they willing to trade off significant cost savings in exchange for increased possibilities of pain? How adaptable is the company's management? The risk Read More
CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

sla rfp  up a service-level agreement (SLA) for customer-selected key processes. Measure the success and refine the process changes for different customer segments. Some might find issues with the overall premise of the article due to only a few examples of BPM driving CRM in practice. Yet, the article’s premise is that some BPM tools are helping with concrete CRM (and even SCM) processes, and those BPM vendors that just continue to peddle technology without the concrete value prop will not have that much Read More
Core PLM--Product Data Management - Discrete RFI/RFP Template
Product Data Management (PDM),Engineering Change Order and Technology Transfer,Design Collaboration,Process and Project Management,Product Technology

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Software Test Tools RFI/RFP Template
Used in Design,Used While Coding,Used While Testing,Test Support Tools,General Functionality,Integration with Other Tools,Testable Platform,Ease

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Recruitment and Staffing RFI/RFP Template
Organizational Structures and Modeling, Corporate Branding, Sourcing, Applicant Tracking, Assessment and Selection, Governance and Compliance, Vendor Management

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HCIMS - Hospital Information System RFI/RFP Template
Hospital Administration, Financial Management, Personnel Management, Patient Accounting, Technical and Support, and Product Technology

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ERP for School Districts RFI/RFP Template
Financials,Human Resources, Payroll, Procurement, Product Technology

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CRM for Financial and Insurance Markets RFI/RFP Template
Insurance and Investment,Marketing Automation,Sales Force Automation (SFA),CRM Analytics,Call Center and Customer Service,Professional Services

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When Shortlists Are Too Short, Who's to Blame?
This insightful case study from SageCircle talks about how a vendor almost missed out on a $35M deal because it was left off an RFP shortlist. Although the case

sla rfp  Shortlists Are Too Short, Who's to Blame? This insightful case study from SageCircle talks about how a vendor almost missed out on a $35M deal because it was left off an RFP shortlist. Although the case study is geared toward software vendors—focusing on the importance of an active analyst relations team—it also illustrates important points applying to software selection projects. The case study is in some ways a cautionary tale for organizations engaging an analyst firm’s guidance in a software Read More
ERP for Oil and Gas Upstream RFI/RFP Template
Financials, Human Resources, Maintenance Management, Supply Chain Management, Product Technology

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Supply Chain Event Management RFI/RFP Template
Monitor and Resolve,Integration,Business Intelligence and Reporting,Business Applications Catalogue,Data Management,Architecture, Product Technology

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Software Development Tools RFI/RFP Template
Software Lifecycle Management, Design and Analysis, Construction, Configuration Management, Documentation, Software Deployment Platform, Development Tool

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