X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 sla story


The TEC Quick Case for Tero Software
Tero Software specializes in maintenance and asset management solutions for small and medium businesses. This Quick Case for Tero Software provides concise

sla story  customer-specific service level agreements (SLA). Web Work is a system system with robust work order management and equipment history functionality. However, Tero is particularly proud of its method for supporting data division. An organization may have many facilities and each facility may have many plants in separate data divisions. The Web Work solution allows clients to separate data from these various plants, so that people at a given plant can view only information related to their job functions,

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » sla story

State of the Market: HR


More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This state of the market report from TEC discusses the challenges that small to medium businesses (SMBs) face when recruiting, hiring, and managing staff. It also features information about the latest human resources information system (HRIS) offerings for the SMB market.

sla story  arrangement. Even after the SLA has been signed, companies must monitor SLA performance to ensure that the details of the agreement are being respected. Below are some of the advantages and disadvantages of outsourcing HR functionalities in the SMB space. Some Facts about Outsourced Solutions Companies can benefit from the latest in HRIS technology'without the added expenses of an on-premise solution. Small business owners can focus on their core business. Full-service HRIS outsourcing is often too Read More

The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


As the era of traditional telephony draws to a close, the doors to the next generation in communications open. Chapter 1 of this 4-part e-book discusses electronic human voice communication and its importance in business today. It documents the underlying beliefs, philosophies, and observations of the future of telephony, and provides the basic concepts readers will need to guide them through the rest of the series.

sla story  Service level breaches and SLA compliance Real-time interface to Manager of Managers (such as HP OpenView) Summary and exception reporting Utilization trends over time Managed devices by company, department, and location Asset tracking Capacity planning Incoming and outgoing calls Loading by dial plan, routing rules, and gateway Bandwidth utilization Delay and delay variation Packet loss Route patterns, utilization, and availability The IPT Life Cycle In order to be successful in your next-generation Read More

(Forgotten) CRM and ERP Kingdoms in the Making?


Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona Enterprise CRM. Read this comprehensive analysis of Consona Enterprise CRM to find out what lies ahead for this flagship product.

sla story  to customers with variable SLA commitments and multiple work shifts, and geographies, such as distributed call centers, and enables adherence to business agreements and increased resolution of customer issues that directly impact customer satisfaction. Asian Market Support Asian market support is provided via double-byte enablement for the ability to operate Consona Enterprise CRM on a non-English platform. (from Onyx Announces Advanced Process Technology; Innovative Solution Aligns Customer Processes, Read More

Nurturing the Cloud Ecosystem at the Acumatica Partner Summit 2014—Part One


TEC's P.J. Jakovljevic recently attended the Acumatica Partner Summit 2014 in Denver, Colorado, where the cloud ERP vendor’s partner ecosystem gathered to collaborate and explore all things Acumatica. In a series of posts, P.J. gives a short history of the company and overview of its partner channels, then explores Acumatica’s current focus on its partner network and where the company might be headed in the future.

sla story  2-hour service level agreement [SLA]); presales support (assisted demos in the first three deals); and the private label use of the xRP platform under the ISV’s logo and brand name.   Figure 2 —ISV partner levels   Acumatica claims that it is hardly breaking even with these prices for ISVs, and its goal is to spread the platform use and loyalty as well as to help the VARs sell even more with the help of industry-specific and differentiated solutions by ISVs. As of late, Acumatica strongly advises Read More

Mobility Is Sweeping Across the Enterprise


Until recently, application platforms dominated the enterprise mobility story. Vendors like Sybase sold them and corporations bought them—to build mobile apps in-house. SAP’s acquisition of Sybase, however, foreshadows a change. Packaged mobile apps will soon replace custom-built ones as the predominant deployment model inside the enterprise.

sla story  enterprise mobility applications,unwired enterprise,key mobile commerce services,mcommerce Read More

Outsourcing Best Practices-A Primer on Outsourcing Governance


The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the relationship. So spend the time and effort required to ensure an effective governance process—and don’t lose sight of the fact that without cultural alignment with your vendor, you’ll only be creating ground rules for debate, not agreement.

sla story  agreement. Ask how your SLA will be monitored, and if you have independent access to a dashboard or other monitoring system. Typical SLAs consist of various availability or performance metrics. Also, consider the inclusion of softer SLA components such as number of end user complaints, effective escalation adherence, etc. Quality of Service reporting (QoS) — What kinds of standards will your agreement be measured against? Are you able to defi ne your own metrics for QoS, or are they all established by Read More

2008 ERP in the Mid-market


Increased global competition and rising costs place continued pressure on all midsize companies to optimize resources, meet tighter delivery schedules, and improve overall responsiveness. When looking at the pressures driving the top performers of midsize companies, however, the story is different. Find out why—and how these drivers affect the enterprise resource planning (ERP) strategies of these best-in-class companies.

sla story  ERP in the Mid-market Increased global competition and rising costs place continued pressure on all midsize companies to optimize resources, meet tighter delivery schedules, and improve overall responsiveness. When looking at the pressures driving the top performers of midsize companies, however, the story is different. Find out why—and how these drivers affect the enterprise resource planning (ERP) strategies of these best-in-class companies. Read More

i2 Third Quarter Results Are The Usual Story


i2 Technologies completes another stellar quarter. Does success ever become boring?

sla story  Third Quarter Results Are The Usual Story i2 Third Quarter Results Are The Usual Story S. McVey - November 3, 2000 Event Summary There were few surprises in i2 Technologies' reported results for the third quarter ended September 30, 2000. License revenues of $201.6 million grew 34% over last quarter and 128% over the same period last year. Total revenues reached $319.5 million, a 32% increase over last quarter total revenues of $242.6 million and 118% greater than total revenues of $146.3 million for Read More

From Local to Hosted: The Story of One Company’s Migration to On-demand ERP


Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with an on-demand, remotely hosted ERP system. It wasn’t the change the company originally intended, but the benefits proved too overwhelming to resist.

sla story  Local to Hosted: The Story of One Company’s Migration to On-demand ERP Here’s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with an on-demand, remotely hosted ERP system. It wasn’t the change the company originally intended, but the benefits proved too overwhelming to resist. Read More

Case Study: Kempe Group


Kempe, a provider of innovative engineering solutions and services for a variety of industries, was using separate systems to manage the financial and operation aspects of the business. These systems were out of date and made accurate financial reporting almost impossible. With the help of a value-added reseller (VAR), Kepme implemented a centralized, integrated solution that stores information in real time. Learn more.

sla story  Study: Kempe Group Case Study: Kempe Group Success story with DynamicFit and Microsoft Dynamics AX DynamicFit specialises in the Supply, Implementation, Development and Support of Microsoft Dynamics AX business solutions for the Engineering, Project Management and Construction Industries. Source : DynamicFit Business Solutions Resources Related to Case Study: Kempe Group Success story : Microsoft Dynamics (Wikipedia) Case Study: Kempe Group Success story with DynamicFit and Microsoft Dynamics AX Read More

AnyDoc Customer Success Story: Sykes-Health Plan Service Bureau Delivers Results With OCR


Sykes-Health Plan Service Bureau (SHPS) was growing and needed a solution that could boost its productivity and deliver results to its clients. Processing thousands of health- and benefit-related forms was a major component of its business, and as such, employees faced ever-increasing workloads. To ease the load, SHPS implemented AnyDoc’s optical character recognition (OCR) solution and drastically reduced labor costs.

sla story   Read More

Dexter’s Farm Success Story




sla story  Farm Success Story Read More

The Importance of Mentoring in the Workplace


Oracle HCM luminary Row Henson along with Aaron Green tell the story of their mentor/mentee relationship. Pick up tips for structuring meaningful mentor programs in your organization.

sla story  Row Henson,Oracle HCM,mentor management,mentoring program Read More