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The TEC Quick Case for Tero Software
Tero Software specializes in maintenance and asset management solutions for small and medium businesses. This Quick Case for Tero Software provides concise

sla story  customer-specific service level agreements (SLA). Web Work is a system system with robust work order management and equipment history functionality. However, Tero is particularly proud of its method for supporting data division. An organization may have many facilities and each facility may have many plants in separate data divisions. The Web Work solution allows clients to separate data from these various plants, so that people at a given plant can view only information related to their job functions, wh Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » sla story


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

sla story  to customers with variable SLA commitments and multiple work shifts, and geographies, such as distributed call centers, and enables adherence to business agreements and increased resolution of customer issues that directly impact customer satisfaction. Asian Market Support Asian market support is provided via double-byte enablement for the ability to operate Consona Enterprise CRM on a non-English platform. (from Onyx Announces Advanced Process Technology; Innovative Solution Aligns Customer Processes, Read More...
PTC Live Global 2013: All About Design for “Servitization” —Part Two
Last week on the TEC blog I talked about market shifts and technological changes that are reshaping the competitive landscape for manufacturing firms, based on

sla story  any service level agreement (SLA) downtime penalties, repair costs, etc., they must design products in a way that they get profitable service contracts. I think that PTC is on to something here. Oxford Economics ’ research indicates that by 2015, performance-based service contracts will be used by 65 percent of manufacturing. Additionally, in the next two years, 56 percent of firms will embrace remote diagnostics. The Servigistics Exchange sessions also talked about connected products that gather big Read More...
State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

sla story  arrangement. Even after the SLA has been signed, companies must monitor SLA performance to ensure that the details of the agreement are being respected. Below are some of the advantages and disadvantages of outsourcing HR functionalities in the SMB space. Some Facts about Outsourced Solutions Companies can benefit from the latest in HRIS technology'without the added expenses of an on-premise solution. Small business owners can focus on their core business. Full-service HRIS outsourcing is often too Read More...
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

sla story  define a set of SLA requirements against which the IP telephony environment will be measured, to evaluate its success and ensure that it meets customer expectations. These SLAs should include: Availability expectations-This is usually expressed in uptime percentage of the telephony service from an end-user perspective. Throughput-Stated as successful call completions as a percentage of call attempts. You might want to provide different throughput requirements for different call types. For example, you Read More...
Supply Chain Shorts for the Week of April 8, 2013
In this week’s Shorts, we talk about JDA’s release of JDA eight; Retails Solutions’ value proposition; and a recent visit to Oz Development. What have you been

sla story  Chain Shorts for the Week of April 8, 2013 In this week’s Shorts, we talk about JDA ’s release of JDA eight ; Retails Solutions ’ value proposition; and a recent visit to Oz Development . What have you been up to this week, supply chain-wise? Wandered off the beaten path and happened upon something interesting? Drop us a line or give us a call. JDA JDA has released  JDA eight , as expected, which should be a terrific new platform—product, and marketing—for JDA. With its several Read More...
QAD On-demand: Performance Made Responsive
Manufacturers today face increasing pressures to boost revenues and secure profitability. But for them to realize the full financial value of these initiatives,

sla story  | Service Level Agreement SLA | Service Level Agreement Analysis | Service Level Agreement Architecture | Service Level Agreement Deployment | Service Level Agreement Development | Service Level Agreement Framework | Service Level Agreement Innovation | Service Level Agreement Innovation Networks | Service Level Agreement Integrate | Service Level Agreement Integration | Service Level Agreement Management | Service Level Agreement Management Process | Service Level Agreement Management System | Service Read More...
The Impact of Disk Fragmentation
Just about every IT professional has a fragmentation horror story about a system so severely degraded by fragmentation that it was unusable. But very few IT

sla story  Impact of Disk Fragmentation Just about every IT professional has a fragmentation horror story about a system so severely degraded by fragmentation that it was unusable. But very few IT professionals can offer more than anecdotal evidence regarding the importance of defragmentation software. That’s why we decided to put fragmentation to the test, with the intent of answering the basic question: is fragmentation really a problem in your organization? Read More...
Hosting Horrors!
What you should ask before committing to a Web Hosting Company...

sla story  how the hosting Companies SLA would affect your SLA? I'll give you an example. In your SLA it says that files can be restored from backup within 4 hours. A major customer calls; the file they downloaded off of your system 3 days ago is corrupt. Your customer has to have this document or it will cost them thousands of dollars. You say sure, not a problem and call the Hosting Company. They say, Yes Mr. Smith, we will restore that file and we'll let you know as soon as it's done. The time passes and no Read More...
Customer Success Story: The Business of Architecture
Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending

sla story   Read More...
AnyDoc Customer Success Story: Sykes-Health Plan Service Bureau Delivers Results With OCR
Sykes-Health Plan Service Bureau (SHPS) was growing and needed a solution that could boost its productivity and deliver results to its clients. Processing

sla story   Read More...
Maximizing Product Development Value-Realizing Value from New Products and Portfolios
We’ve all heard the same story time and again: the project that started with such high expectations has turned out to be—like many others—mediocre at best. The

sla story  Product Development Value-Realizing Value from New Products and Portfolios We’ve all heard the same story time and again: the project that started with such high expectations has turned out to be—like many others—mediocre at best. The product development team is asking questions— Where did the project go wrong? Why didn’t we see the problems earlier? Many companies are turning to product lifecycle management (PLM) for help. Read More...
Yet Another Crumby Cookie Story
Take a company with a simple and honest business model but without all of its privacy policies clearly stated and a second company which a gift for hyperbole

sla story  Another Crumby Cookie Story Yet Another Crumby Cookie Story D. Geller - August 8, 2000 Event Summary Coremetrics provides visitor tracking for websites on an ASP basis. That is, they collect your clickstream data and can provide information about both the aggregate and the individual behavior of your visitors. (See TEC's April article Who's That Knocking On Your Web? ) This is the same kind of analysis that websites can perform on their own using a variety of eCRM packages. Whereas a website would Read More...
Case Study: Kempe Group
Kempe, a provider of innovative engineering solutions and services for a variety of industries, was using separate systems to manage the financial and operation,Case Study: Kempe Group Success story. Read White Papers or Case Studies Associated with Business Solutions.

sla story  Study: Kempe Group Case Study: Kempe Group Success story with DynamicFit and Microsoft Dynamics AX DynamicFit specialises in the Supply, Implementation, Development and Support of Microsoft Dynamics AX business solutions for the Engineering, Project Management and Construction Industries. Source : DynamicFit Business Solutions Resources Related to Case Study: Kempe Group Success story : Microsoft Dynamics (Wikipedia) Case Study: Kempe Group Success story with DynamicFit and Microsoft Dynamics AX Read More...
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

sla story  resolve an incident. An SLA is an agreement a company makes with the support group it hires to resolve customer problems. The support group can be internal (in house) or external (outsourced). A lot of companies are opting to outsource their support group because it’s a more cost-effective approach. However, the problem with outsourced support is that sometimes the actual support offered is average at best, and sometimes there is a language barrier, which is frustrating to the client calling in at the Read More...

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