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Zendesk Introduces New Version of Zendesk for Salesforce
Zendesk has revealed new updates for its Salesforce-based product. Zendesk's goal is to achieve seamless integration between its own customer support

slice  with built-in reports that slice and dice Zendesk ticket data through several Salesforce lenses. Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » slice

Sage Summit’s Cloud Mobile and BI Solutions Bonanza
At the recently held annual Sage Summit 2013 partner and customer conference, Sage did what a company of its stature (and that is still being in a transition of

slice  -based interface to quickly slice and dice financial data, analyze risks, adjust forecasts, and deliver up-to-the-minute reports using the templates provided. Businesses can connect almost any database for their reporting needs to achieve consolidated and automated reporting. Included with the Sage Intelligence Reporting Bundle for Sage 100 and 300 ERP is a profitability dashboard that enables businesses to identify the profitability of customers, products, and salespersons based on weekly, monthly, Read More...
i2 Technologies Gets Reporting Help From Hyperion
i2’s decision to integrate Hyperion Essbase into its TradeMatrix™ applications is a welcome event for users.

slice  trend analyses, and other slice-and-dice requirements. Rather than depend on verbal assurances from i2, users should ask these features to be demonstrated so that it is clear that the software can support the requirements. Users should also make sure they understand which product, TradeMatrix, Essbase, or the BPI tool, actually performs the reporting tasks and how well integrated these capabilities are to planning functions. A common limitation for both i2 BPI and Hyperion Essbase lies in data mining Read More...
Workday Plans to Deliver Workday Payroll for UK and France
Workday, Inc., the provider of enterprise cloud applications for human resources and finance, today announced its plans to deliver Workday Payroll for the UK

slice  to take a bigger slice out of the market from Automatic Data Processing (ADP)—not only in the United States and Canada, but also internationally. This is a good move, as ADP does not have extremely loyal customers. ADP customers complain about integration capabilities and the way ADP will nickel and dime them for every minor change to a payroll file upload or download. It will be interesting to see how far Workday can go in taking away market share from the likes of ADP, Paychex, and Ceridian. See Read More...
HP Joins the Athlon Pile-On
Hewlett-Packard announced that it will begin shipping PCs which use the Advanced Micro Devices-produced Athlon CPU.

slice  it grabbed a bigger slice of total processor sales by garnering 16.6 percent of the market, up from 12.6 percent the previous quarter and its highest level in a year. Intel's market share slipped from 83.7 percent in the third quarter to 82 percent for the final quarter of 1999. Aside from overall strong demand for processors, AMD's return to profitability was also fueled by Athlon's strong showing in the more lucrative high-end consumer PC market. Before introducing the Athlon, AMD chips were mainly Read More...
Case Study: Best Foam Fabricators
As a supplier to the automotive industry, Best Foam Fabricators often needed to expedite parts to customers to fill orders. This meant the company was spending up to $50,000 (USD) on expedited freight. To reduce costs—of both shipping and labor—Best Foam decided to implement a new enterprise resource planning (ERP) solution. Find out how Best Foam has not only reduced costs but also improved delivery time by 99 percent.

slice  to have a small slice of the American pie, something that would support and sustain them over the years. Little did they know back then that nearly three decades later, Best Foam would grow into being a major parts supplier for the Detroit auto industry. Today, in their plant on the South Side of Chicago, just across from Chicago State University, the Hasty s oversee a foam fabrication operation that now includes two additional out-of-state satellite facilities. Another thing that has changed over the Read More...
TEC Certified Products: 2010 Vendor Wrap-up » The TEC Blog
Discussing Enterprise Software and Selection

slice  represents only a small slice of the PLM pie. I chose to highlight this product here because: Portfolio management is, as I see it, one of the high-growth components in the PLM domain.  SmartOrg represents a group of software vendors who remain focused on specific (and relatively narrow) areas but are backed by unique methodologies. Functions and features of this product were demonstrated in depth during the TEC certification process. SmartOrg doesn’t attempt to cover everything related to portfolio Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboard
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

slice  Provide the ability to slice and dice data across business dimensions and down to transactional levels Enable end users to retain control, request and make modifications with relative ease The importance of a robust Business Intelligence / analytics solution within the service organization is critical and validated by the Aberdeen Research Study3 highlighting that nearly 80% of service executives either have in place or plan within the next twelve months to implement a Business Intelligence (BI) / Read More...
Business Intelligence (BI) Software Evaluation Report
Business Intelligence (BI) Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision.

slice  grouping Matrix Freeform Linked Slice and Dice , Business Intelligence (BI) Software Evaluation Report Pivoting Pivoting allows the same set of data from a variety of different perspectives Dimension hierarchy Dimension tool Dimension tools define dimension structures and creates logical views without modifying the master file. Tiles Tiles specify and calculate percentiles (e.g., deciles, quartiles) Check boxes Radio button Drop-down boxes Graphs and Charts , Business Intelligence (BI) Software Read More...
IP Phone Buyer’s Guide
Long-term cost savings and extensive feature sets make voice over Internet protocol (VoIP) phone systems an attractive option for many businesses. But with prices for a single VoIP phone ranging from $150 to $700 (USD) or more, switching to VoIP can be an expensive proposition. Find out what to look for in a VoIP phone system, how to buy, what you can expect to pay, and how to get the most out of your investment.

slice  to gobble a sizable slice of the IP phone pie. Recently, research firm In-Stat cited Cisco as a market leader for the IP phone industry, taking 43 percent of the market share with Avaya trailing at 12 percent. All this could change soon as the market becomes increasingly flooded with low-end, inexpensive, third-party phones from small-scale competitors. Hoping to distinguish themselves from the pack, many vendors are upping the ante by adding special features to their IP phone offerings. Nortel s IP Read More...
SAP Users Speak Out on Credit and Collections Shortcomings
A recent survey of companies which have implemented SAP Accounts Receivable reveal more than a few areas where the system failed to deliver. Although nearly all reported one or more influences on credit and collections that did not relate to SAP, 70% of them felt shortcomings of SAP's A/R module were at least partly to blame for the observed rise in Days Sales Outstanding.

slice  within SAP and cannot slice and dice AR data to the extent we would like. Too much information is presented at once; there is no way to cut the data well. On the collections side, we are using a download system to identify components of various buckets. aging report is 200 pages long. reporting on credit collection side is almost useless. SAP Collections Management Issues: Collections management is inefficient. Before SAP, it took six steps to identify a call, take notes, get the next account, e Read More...

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