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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 smarteam baan customer


Five Steps to Improving Business Performance Through Customer Intimacy
Customer intimacy has become an essential driver for company success. In this white paper from IBM Business Analytics, you’ll learn how customer intimacy can be

smarteam baan customer  customer intimacy, CRM, CI, customer analytics, customer engagement, IBM

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » smarteam baan customer

11Ants Customer Response Analyzer


11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.  

smarteam baan customer   Read More

Voice of Customer: Using Customer Actions That Speak


Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics.

smarteam baan customer  BI White Paper,Integrated BI Solution,VOC,Business Intelligence,Cost Reduction,Warranty Intelligence,Business Analysis,Business KPIs,KPI Analysis,BI Challenges Read More

TechRadar: Customer Analytics Methods, Q1 2014


Customer insights professionals are faced with tough decisions about which combination of methods will have the biggest impact on marketing and customer experience goals. And new techniques continue to emerge as the complexity of customer data increases. Forrester has identified 15 key customer analytics methods that customer insights professionals must master.

smarteam baan customer  customer, customer analytics, marketing, customer data, business analytics, customer relationship, customer experience, Forrester, customer insights Read More

SAP Announces SAP 360 Customer


SAP announced its latest business solution, powered by HANA, called SAP 360 Customer, during the SAPPHIRE NOW – SAP TechEd event being held in Madrid. The solution aims to move beyond traditional customer relationship management (CRM) and provide organizations with the neccesary capabilities for improving one-on-one customer interactions in real time. SAP calls out the three key

smarteam baan customer   Read More

How to Measure Customer Satisfaction


Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

smarteam baan customer  customer satisfaction,customer satisfaction survey,customer satisfaction rating,CSR,composite customer satisfaction rating,CCSR,vendor rating metric,escalation clauses,price escalation,zero defects,lines of code,LOC,function point,FP,expectation management Read More

Best-in-class Marketers Drive Enhanced Customer Loyalty


The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results.

smarteam baan customer  best-in-class customer relationship management,cross-channel customer loyalty,best-in-class cusotmer experience management,retail crm best practices,best-in-class customer loyalty,360-degree view of the customer,360 degree view of the customer,crm best practices,360 degree view,customer management relationship,retail best practices,business relationship management best practices,customer retention best practices,customer management crm,crm customer management Read More

The Customer as a Strategic Asset


Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself.

smarteam baan customer   Read More

Flexible Customer Data Integration Solution Adapts to Your Business Needs


Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data. The type of CDI hub implemented depends on the CDI environment's maturity, requirements, and alignment with an organization's internal processes.

smarteam baan customer  business intelligence,BI,data integration,customer relationship management,CRM,enterprise resource planning,ERP,customer data integration,CDI,master data management,MDM,customer data hubs,service-oriented architecture,SOA,Siperian Read More

Improve Profitability with Customer Intelligence


The white paper improving your customer life cycle management shows how small and midsized businesses can enjoy virtually seamless front-to-back-of...

smarteam baan customer  improve profitability customer intelligence,improve,profitability,customer,intelligence,profitability customer intelligence,improve customer intelligence,improve profitability intelligence,improve profitability customer. Read More

How to Achieve a Great--and Profitable--Customer Experience


Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

smarteam baan customer  achieve great profitable customer experience,achieve,great,profitable,customer,experience,great profitable customer experience,achieve profitable customer experience,achieve great customer experience,achieve great profitable experience,achieve great profitable customer. Read More

Customer One Solutions, Inc.


Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!

smarteam baan customer  BPM,business process management,business process re-engineering,call center,CRM,customer interaction,customer relationship management,IVR,organizational efficiancy,process improvement,project management,sales force automation Read More

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience


With the rising popularity of Web 2.0 technologies, companies are marketing their products and services to an increasingly savvy customer base. Customers today are taking greater control of their own consumer experiences. Learn how some vendors are leveraging social computing to build our customer relationship management (CRM) communities, and building Web 2.0-based CRM applications that help customers achieve success.

smarteam baan customer  SAP,web 2.0,relationship management,customer relationship,relationship customer,customer relationship management,customer survey,web 3.0,customer experience,customer loyalty,loyalty customer,relationship marketing,customer retention,retention customer,customer crm Read More

IBM Predictive Customer Intelligence


The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue.

smarteam baan customer  customer intelligence, predictive intelligence, predictive analytics, IBM, decision management, real-time, customer, marketing, sales Read More

Customer Analytics for Dummies (IBM Limited Edition)


In this e-book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.

smarteam baan customer  customer analytics, customer loyalty, customer retention, predictive analytics, social media analytics, big data, data insights, customer behavior Read More