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Social Media and Customer Experience Feedback
Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen

social media trends  Technologies Resources Related to Social Media and Customer Experience Feedback : Social Media (Wikipedia) Customer Experience (Wikipedia) Social Media and Customer Experience Feedback Social Media is also known as : Social Media Applications , Social Media Articles , Social Media Basics , Social Media Brands , Social Media Business , Social Media Communication , Social Media Community , Social Media Company , Social Media Consultants , Social Media Consulting , Social Media Content , Social Media Data , Read More

Business Intelligence (BI)
Business intelligence (BI) and performance management applications enable real-time, interactive access, analysis, and manipulation of mission-critical corporate information. These applications pro...
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Documents related to » social media trends


The Intelligence of Social Media (Part 1)
According to Wikipedia, “social media is online content created for people using highly accessible and scalable publishing technologies.” These days, networking

social media trends  Intelligence of Social Media (Part 1) According to Wikipedia, “ social media is online content created for people using highly accessible and scalable publishing technologies. ” These days, networking is very different than it was in the past. A lot of social media services like Twitter , Facebook , LinkedIn , personal blogs, wikis, podcasts, and other types of media content generate big volumes of data. But more importantly, people contribute to the creation of this data by chatting, expressing Read More
5 Ways to Effectively use Social Media to Conduct Your Job Search
In Using Social Media Tools for Recruiting Talent, I discussed how more and more businesses today are using social media tools for attracting and finding the

social media trends  Ways to Effectively use Social Media to Conduct Your Job Search In Using Social Media Tools for Recruiting Talent , I discussed how more and more businesses today are using social media tools for attracting and finding the right person to fill a position. This current post will focus on the job seeker. It’s no secret that the last few years has seen unemployment rates rise well above the norm. In fact, recent numbers show that—while things are slowly getting better—many in the market for a job are Read More
How Social Media Is Revolutionizing the Apparel Industry
In just a few short years, social media has revolutionized the way people communicate and share information. For apparel companies, going social is no longer an

social media trends  Social Media Is Revolutionizing the Apparel Industry In just a few short years, social media has revolutionized the way people communicate and share information. For apparel companies, going social is no longer an option; it is a strategic business element that provides them the opportunity to collect detailed information on users and their habits, elicit real feedback and suggestions, and refine their offering and messaging to better suit user demands. Read More
The Intelligence of Social Media (Part 2)
In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a

social media trends  Intelligence of Social Media (Part 2) In the first part of this blog, I mentioned that sentiment analysis measures the polarity of opinion—positive, negative, or neutral—regarding a subject, a product, a service, etc. Two main approaches can be used to perform sentiment analysis or text mining : a knowledge-based approach, which uses linguistic models to classify sentiments; and a learning-based approach, which uses machine learning techniques to classify text. The concept of sentiment analysis Read More
Intel Server Trends
The Intel-based server market is one of the most hotly contested segments in the industry. What are the key trends in this market, and what will they mean to

social media trends  Intel Server Trends,intel,market server,linux,consolidation,Intel-based servers,PC servers,Intel-based server market,Market consolidation,Consolidation of servers,Focused functionality,server appliances,Big Four,linux server,data center consolidation Read More
United Business Media
United Business Media (UBM) provides marketing and communications services. UBM@s focuses include event organization, news distribution, advertising, and market

social media trends  Business Media United Business Media (UBM) provides marketing and communications services. UBM’s focuses include event organization, news distribution, advertising, and market research. Read More
Peoplefluent Releases New Version of Social HCM Software Platform
Peoplefluent announced a new version of its Social HCM Software Platform. The release aims to bring a better picture of the organization to human resources (HR)

social media trends  Releases New Version of Social HCM Software Platform Peoplefluent announced a  new version of its Social HCM Software Platform . The release aims to bring a better picture of the organization to human resources (HR) decision makers and help them match their employees' developmental needs with the appropriate educational resources. Furthermore, this version advances features that support talent management processes such as talent acquisition, compliance, and workforce planning and management while Read More
Customer Relationship Management and Social Networks-They're Related How, Again?
No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that these social networks can bring to a

social media trends  Relationship Management and Social Networks-They're Related How, Again? Originally published - February 7, 2007 By now, there isn't a soul reading this who hasn't heard of SAP . By now, there isn't a soul reading this who hasn't heard of salesforce.com . By now, there isn't a soul reading this who hasn't heard of MySpace . Or YouTube , or LinkedIn , or Friendster , or Many of you may know that both SAP and salesforce.com use blogs, podcasts, and user communities to communicate with their customers Read More
Atex Polopoly: WCM for More than Just the Media Industry
Atex knows what media companies need for publishing online today. And while its Web content management (WCM) solution puts editorial teams at home in the

social media trends  Polopoly: WCM for More than Just the Media Industry Atex knows what media companies need for publishing online today. And while its Web content management (WCM) solution puts editorial teams at home in the digital media environment, Atex wants to be your WCM system even if your company isn’t part of the media industry. You can see how it addresses your requirements using the comprehensive data on Atex Polopoly that we recently included in our evaluation center. Click here to evaluate Atex Polopoly no Read More
Attensity Social Analytics Suite
Attensity@s suite of social analytics and engagement applications is built on Attensity@s text analytics platform and offers organizations the key

social media trends  Social Analytics Suite Attensity’s suite of social analytics and engagement applications is built on Attensity's text analytics platform and offers organizations the key capabilities they need to leverage customer conversations as a business asset. Read More
Case Study: Deluxe Media Services
Deluxe Media Services supplies the world’s best-known film, music, and games companies with solutions for manufacturing and distributing packaged media. But in

social media trends  Study: Deluxe Media Services Deluxe Media Services supplies the world’s best-known film, music, and games companies with solutions for manufacturing and distributing packaged media. But in each country where Deluxe has operations, it was using a different electronic data interchange (EDI) provider and value-added network to exchange critical business documents. Learn about the problems this caused, and the EDI solution Deluxe chose to solve them. Read More
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

social media trends  systems, but also external social media information, such as listening to customers’ tweets and sentiment. A customer, Rick Welts of the Golden State Warriors (Ranadivé is the team’s part owner; ironically, the NBA team plays at the stadium that is named for TIBCO’s foe Oracle), talked about using the company’s mobile app for a variety of customer (fan) service initiatives, from offering on-site seat upgrades to the ability to order food and drinks directly from one’s seat in the stadium. It Read More
Turn Content Into Sales with Social Media
In the white paper CRM and the socially-empowered customer, you can find out how to use social media like twitter, facebook, linkedin, youtube, web...

social media trends  Content Into Sales with Social Media Once upon a time, you could only talk at your customers and prospects through the media. Through social media you can now dialogue with them . In the white paper CRM and the Socially-empowered Customer , you can find out how to use social media like Twitter , Facebook , LinkedIn , YouTube , webinars, and blogs to build stronger relationships with customers and prospects based on mutual trust and two-way communication. The days of one-way communications are coming to Read More
Social Networks: How They're Turning CRM Upside Down
Social networking has collided with customer relationship management, and it s turning the relationship between businesses and their customers upside down

social media trends  Turning CRM Upside Down Social networking has collided with customer relationship management, and it s turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social networks, to … Read More

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