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Documents related to » Soft Experience


The Analytics Experience
The customer is king. Learn how analytics can help with the royal treatment.

SOFT EXPERIENCE: The Analytics Experience The Analytics Experience Source: IBM Document Type: Web Cast Description: The customer is king. Learn how analytics can help with the royal treatment. The Analytics Experience style= border-width:0px; />   comments powered by Disqus Related Topics:   Business Intelligence and Data Management Related Industries:   Industry Independent Related Keywords:   IBM analytics,   mobile analytics,   predictive analytics Source: IBM Learn more about IBM Readers who downloaded this
6/3/2013 4:57:00 PM

A Retail Sourcing Suite Built on Experience
Eqos's mission is to become the leading provider of global sourcing and supplier management solutions for the retail supply chain worldwide. Today, Eqos supports some of the world's top retailers, hosting thousands of users and enabling their collaboration with as many suppliers.

SOFT EXPERIENCE: phases). In addition to software and support, Eqos offers hosting support, user community management, and applications management services. These offerings stem from Eqos s acknowledgement that over time, companies have invested in technology to support their business and supply chain processes. The desire of companies to protect their investments must be balanced with the agility and speed that the market is demanding. This means that newly acquired capabilities must complement existing IT environments
10/15/2007

The New Web Experience: More than an Extension to WCM? » The TEC Blog
free and open source software WCM applications (Drupal, Joomla, and WordPress). These applications not only provide significant core WCM functionality, but also serve as prime examples of how people would customize or extend a WCM system with add-ons to achieve much of the experience management functionality needed. Add-ons make it easy to extend the system’s functionality but each one can bring its own load of inconsistencies and exceptions, including issues that must be resolved for the sake of

SOFT EXPERIENCE: adobe, content management, ektron, inm, sitecore, WCM, web engagement management, web experience management, wem, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
10-11-2011

Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand.

SOFT EXPERIENCE: on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
3/2/2009 1:02:00 PM

New Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications
While companies are investing heavily in e-commerce and e-service deployments, the customer is in the driver’s seat. Customers are influenced by the quality of the Web sites they visit, and their perceptions are increasingly shaped by their experiences with social networking sites. Learn how companies are working with software vendors to incorporate advanced technologies into its e-commerce and e-service platforms.

SOFT EXPERIENCE: companies are working with software vendors to incorporate advanced technologies into its e-commerce and e-service platforms. New Technology for a Compelling Web Channel Experience: Competition and Social Web Propel Rich Internet Applications style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Collaboration and Groupware Related Keywords:   SAP,   social networking,   web 2.0,   customer management,   microsoft crm,  
9/1/2010 3:26:00 PM

The Business Case for RDP Acceleration: Resolving the User-experience Barrier to Terminal Services & VDI Deployments
For many IT organizations, 2012 is about getting back on track to fulfilling pre-recession goals. Providing a remote desktop protocol (RDP) end-user experience that closely matches a PC-like experience, from anywhere and from any device, is not a nice to have but rather a necessity. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures. Read more.

SOFT EXPERIENCE: VDI Deployments Source: Ericom Software Inc. Document Type: White Paper Description: For many IT organizations, 2012 is about getting back on track to fulfilling pre-recession goals. Providing a remote desktop protocol (RDP) end-user experience that closely matches a PC-like experience, from anywhere and from any device, is not a nice to have but rather a necessity. This white paper identifies some of the RDP performance challenges facing organizations, as well as their potential causes and cures. Read
9/19/2012 4:51:00 PM

Why Soft-skills Simulation Makes a Hard Case for Sales Training
Many companies find that traditional sales training methods have fallen short. The competitive levels of today's business environment demand new educational methods that can deliver advantage quickly and cost effectively. But how to cut through the clutter? Book learning, seminars, and lectures alone are too static! E-learning and web-based training are often irrelevant—or just plain boring. What to do?

SOFT EXPERIENCE: Why Soft-skills Simulation Makes a Hard Case for Sales Training Why Soft-skills Simulation Makes a Hard Case for Sales Training Source: CompeteNet Document Type: White Paper Description: Many companies find that traditional sales training methods have fallen short. The competitive levels of today s business environment demand new educational methods that can deliver advantage quickly and cost effectively. But how to cut through the clutter? Book learning, seminars, and lectures alone are too static!
4/18/2007 11:51:00 AM

Success and Value from BI: The QlikView Customer Experience
A well designed business intelligence (BI) solution provides users with a self-service environment that matches their decision-making processes. At the same time, it frees IT groups from ongoing development duties, enabling them to focus on systems management and maintenance issues, as well as data integration and data quality issues. This IDC report assesses how QlikTech’s BI solution addresses these requirements.

SOFT EXPERIENCE: on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
6/2/2010 3:43:00 PM

Social Media and Customer Experience Feedback
Social Media and Customer Experience Feedback.Search for Articles and Other Solutions to Characterize Your Comparison In Relation To Social Media and Customer Experience Feedback. Twitter, Facebook, LinkedIn, and blogs are just a few Internet services that make up the new growing digital world called social media. Many companies have seen the influence these new sites can have on their organizations for both good and bad. All companies should ask themselves,

SOFT EXPERIENCE: Society | Social Media Software | Social Media Strategies | Social Media Studies | Social Media Systems | Social Media Technology | Social Media Theory | Social Media Tips | Social Media Today | Social Media Toolkit | Social Media Tools | Social Media Training | Social Media Trends | Social Media Users | Social Media Website | about Social Media | Businesses Using Social Media | Define Social Media | First Social Media | Global Social Media | Internet Social Media | Leading Social Media | Manage Social
8/3/2009 3:17:00 PM

Fonolo for the Financial Industry: Reducing Call Center Costs While Improving the Customer Experience
As a company in the financial sector, you place extremely high demands on your call center. The complicated and sensitive nature of the calls requires an agent who is highly trained and experienced. This leads to a high cost per call. At the same time, sacrificing caller satisfaction is not an option. This creates a tough challenge: How do you decrease the cost per call, while improving the customer experience? Download this white paper to find out.

SOFT EXPERIENCE: on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO)
9/24/2011 9:35:00 PM

Enterprise Content Management Solution Creates the Ultimate Customer Experience
Interwoven has grown from a web content management vendor to an enterprise content management (ECM) vendor providing a full suite of ECM components. With this suite, it helps its clients provide the ultimate customer experience.

SOFT EXPERIENCE: mitigation policies; linking the software with customer communication strategies; expanding support to other professional service processes; integrating financial service applications with Interwoven s repositories; and improving the architecture and development. These focus points, and their successful execution, will help Interwoven improve its position as one of the ECM market leaders. User Recommendations As mentioned above, Interwoven users with a pre-6.0 version of TeamSite mentioned that the user
8/7/2006


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