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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 softphone case study


Riverbed Case Study: AireSpring
AireSpring offers managed Internet protocol (IP) communications services to small and medium-sized businesses via its own core-to-premises network. Many of its

softphone case study  Case Study: AireSpring AireSpring offers managed Internet protocol (IP) communications services to small and medium-sized businesses via its own core-to-premises network. Many of its business customers operate high-volume call centers or multi-location enterprises. This case study reviews how customer issues were quickly diagnosed and resolved in a high speed, high-volume voice network environment to meet the quality of service guarantee.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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Documents related to » softphone case study

7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

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Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

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Case Study: Big Lots


Big Lots, the largest closeout retailer in the United States (US), needed a way to manage vendors, and get its products to stores as quickly as possible. The company chose Inovis Partner Performance Management—an on-demand, service-oriented architecture (SOA)-based solution—as its supplier management system. Learn how this solution helped Big Lots share data with vendors, reduce errors, and improve its supply chain.

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Case Study: NET


Founded in 1983, Network Equipment Technlogies (NET) provides network and voice exchange solutions for government and enterprise customers worldwide. To increase its operational efficiency, cut costs, and improve government reporting and compliance capabilities, NET needed a new enterprise resource planning (ERP) system. Find out how switching to Microsoft Dynamics AX has helped NET save an estimated $1.5 million (USD).

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Case Study: Calnetix


Running four manufacturing operations simultaneously was a challenge for California (US)-based Calnetix. The company needed an enterprise resource planning (ERP) system to help it manage its information, as well as control inventory and track sampling time. The ERP solution Calnetix chose has brought greater efficiencies in purchasing, and tracking work orders and inventory—and helps Calnetix meet due dates. Learn more.

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Case Study: Hu-Friedy




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Case Study: Alltech


Provider of natural nutritional solutions for feed and food manufacturers, Alltech uses Microsoft Dynamics AX ERP software to support its mantra to think globally but act locally. Microsoft’s ERP software capabilities allowed Alltech to implement a global ERP solution that works for all of its 40+ worldwide facilities, empowering its employees to meet customer needs and complete their job functions in half the time.

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Case Study: Dole


Dole manages a diverse network of global shipping, manufacturing, and sales operations. It needed a system that would enable connectivity with all its global operations and support internal systems. Dole looked for a provider to take on its external and internal connectivity needs. Find out about the data exchange solution that provides Dole with connectivity along with transaction tracking, auditing, and management.

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Case Study: Achmea


Achmea, the largest insurance group in the Dutch market, had many different systems and fragmented management information, with often inaccurate data. The company decided to make the move to business intelligence (BI) for a more standardized approach to information access and delivery. With Cognos, Achmea has achieved a number of benefits, including results-oriented decision-making based on real-time data. Learn more.

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Case Study: Quick


Quick, the largest European fast-food chain, found it challenging to oversee operations and communicate among its 404 locations. With an old spreadsheet-based system, 50 to 70 percent of the company’s time was spent on obtaining data rather than acting on it. The company can now rapidly integrate and access data, so management spends more time on expansion than on data management. Find out the new system’s other benefits.

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