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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 softphone case study


Riverbed Case Study: AireSpring
AireSpring offers managed Internet protocol (IP) communications services to small and medium-sized businesses via its own core-to-premises network. Many of its

softphone case study  Case Study: AireSpring AireSpring offers managed Internet protocol (IP) communications services to small and medium-sized businesses via its own core-to-premises network. Many of its business customers operate high-volume call centers or multi-location enterprises. This case study reviews how customer issues were quickly diagnosed and resolved in a high speed, high-volume voice network environment to meet the quality of service guarantee.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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Documents related to » softphone case study

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

softphone case study  The price of a softphone license can be as much as $50 per user. Services cost - Is the service cost of installing the IP PBX system. This cost varies with the requirements and the time frame in which the enterprise wants the system to be implemented. For example, a standard and advanced 3Com IP telephony installation service may cost an enterprise (with up to 50,000 employees) approximately $1,800 and $4,600 respectively. Service and maintenance cost - Includes the annual maintenance and license fees, Read More

7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

softphone case study  the IP handset or softphone and the signaling overhead. The International Telecommunications Union (ITU) G.711 codec is commonly used in LAN deployments, where LAN bandwidth is plentiful. With G.711 and RTP header compression, each call requires 82Kbps. ITU G.729 is commonly used in a WAN environment because it uses substantially less bandwidth. With G.729 and no header compression, each call requires 26Kbps. With ADPCM and no RTP header compression, each call requires 52Kbps. Meet latency and jitter Read More

Case Study: Hirotec


Hirotec has been supplying and caring for the assets of some of Australia’s biggest industries for more than 30 years. In 2003, Hirotec was on a strong growth trajectory and realized its IT system couldn’t support its expansion—but that deploying an enterprise resource planning (ERP) system across the company would require staff buy-in. Now, with PRONTO-Xi, Hirotec has reduced invoice cycle time by 20 percent. Learn more.

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Case Study: Häfele




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Case Study: OpSource


OpSource, a software-as-a-service (SaaS) technology company, was experiencing some growing pains. The company’s financial application made it difficult to track and manage international operations, and was not well integrated with its customer relationship management (CRM) system. Learn how OpSource’s replacement solution helped improve financial controls and support financial operations in four locations worldwide.

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Case Study: Widex


Widex Canada, a manufacturer and distributor of high-end hearing aids, wanted to automate its work flow—from sales order entry through shipping and delivery. It also wanted more flexible reporting accounting and sales. Learn how combining Microsoft® Dynamics NAV with Tectura’s Configure to Order and Workflow helped Widex make its day-to-day processes more efficient and report results quickly and accurately.

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Case Study: CourseUp!


CourseUp!—a developer of computer-based training solutions for franchises—chose SumTotal to provide technology for delivering instruction on how to best launch and run a franchise. CourseUp! needs a platform that manages the transfer of information from corporations to their franchises, and software for developing online assessments and scenario-based training. Find out how SumTotal helps deliver cost-effective solutions.

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Case Study: Achmea


Achmea, the largest insurance group in the Dutch market, had many different systems and fragmented management information, with often inaccurate data. The company decided to make the move to business intelligence (BI) for a more standardized approach to information access and delivery. With Cognos, Achmea has achieved a number of benefits, including results-oriented decision-making based on real-time data. Learn more.

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Case Study: InterMetro




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Study Shows: FBI Alienates Industry Security Experts


A comprehensive study done by TechnologyEvaluation.Com has shown that, for years the FBI has been alienating industry security experts. Some of the best industry security professionals want nothing to do with helping the FBI resolve cybercrime. Recently, one of the leading Department of Justice attorneys general, well-known for expertise in successfully prosecuting cybercrime, asked TechnologyEvaluation.Com why so many security and information technology professionals snub their noses at law enforcement agencies that exist to protect our nation's vital assets - private and public. TechnologyEvaluation.Com went behind the scenes to find o

softphone case study  Shows: FBI Alienates Industry Security Experts Study Study Shows: FBI Alienates Industry Security Experts L. Taylor - August 21, 2000 Problem Fighting cybercrime is complex and time-consuming. One case can involve a multitude of computer systems, networks, and administrators, and requires the cooperation of all system owners, and sometimes many nations, in order to find the perpetrator. Due to their love of technology, their education, training, and experience, it is not uncommon for security industry Read More

Case Study: Marchese




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Case Study: Virtu


A rapid growth in production encouraged ready-made food product manufacturer Virtu to invest in a new enterprise resource planning (ERP) system. The ERP solution helps the company manage hazard analysis and critical control point (HACCP) standards, recipe-based production planning, warehouse management, bookkeeping, and product shipping. Learn more about the ERP solution and the company’s plans for further automation.

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Case Study: New Star


New Star Asset Management was looking to maximize its existing sales channels and drive more information gathering via the Web. In order to achieve its aggressive targets, it needed to find a way to make better use of the Web, while reducing costs. Since integrating a Web content management system, New Star has seen a significant drop in Web-related expenditure—with cost savings of nearly 68 percent in the first year.

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Case Study: CBH Group


Facing a projected 400 percent increase in transactional volumes for its key grain handling application, CBH Group needed to boost performance, resilience, and availability. Learn how the company’s new server consolidation and virtualization program helped it achieve a 400 percent increase in transaction volumes, cut costs, reduce power and cooling requirements, and enable rapid response to new business requirements.

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