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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » software call center


Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

software call center  , Free Call Center Software , Call Centre , Call Center Software , Call Center Solutions , Call Center Services , Call Center Outsourcing , Call Center Resources , Customer Contact Center Solutions , Contact Center Services , outbound call centers , call center crm solutions , CRM , Customer relationship management , telemarketing call centers , Inbound Call Centre , Outbound Call Centre , hosted call center , Customer Support Software , Contact Center Webcasts , On State Call Center , Customer Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

software call center  Outbound , Contact Center Software , Innovative Call Center , Call Center Outsourcing , Virtual Call Centre , Winning Call Center , Call Center Skills , Definicion Call Center , Call Center Solution , Call Center Leaders , Center Feedback , Call Center Products , Call Center Improvement , Call Center Managers , Call Center Operations , Call Center Benchmarking , Call Center Training , Call Center Best Practices , Call Center Guide , Call Center Optimization , Call Center Simulations , Call Center Read More...
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

software call center  If the problem is software-related, the CSA at this level can guide the user on how to fix the problem. If the client is not computer savvy, the CSA can remote into the client’s workstation, and by taking control of the client’s machine, can resolve the problem more efficiently. Now if the problem is hardware-related, the ticket must be sent to third level (L3) support. This is when an on-site technician must go to the client site and physically change hardware parts or peripherals in order to close Read More...
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

software call center  Although still an emerging software category, existing SRM customers include some of the largest companies in the world, and SRM products have reportedly enabled these companies to reduce operating and service delivery costs, improve customer satisfaction, and increase revenues. Here is an illustration: A service call (customer inquiry, complaint, etc.) comes in, and the agent fields it by performing a search. A technical bulletin, written by a product manager and stored on a network drive, comes up in Read More...
Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

software call center  HireIQ’s recruitment and staffing software design. The skill set required by most call center agent positions includes good communication skills, the ability to remain focused, strong analytical skills, and the ability to take initiative over short periods of time. Most call centers resort to conducting first-round interviews with candidates through phone interviews conducted by HR professionals. But, these interviews incur high costs. HireIQ offers call centers the option to automate the assessment of Read More...
Logic Software
Established in 1999, Logic Software, Inc. specializes in the development and design of custom software applications, programming services outsourcing, and

software call center  Software Established in 1999, Logic Software, Inc. specializes in the development and design of custom software applications, programming services outsourcing, and shrinkwrap software development. It is a privately owned company with headquarters in Toronto, Ontario (Canada), and an offshore development department located in Belarus. Logic Software products are used at sites in over fifteen countries. Read More...
Epicor Software Corp.: How Far From Being ''One-Stop'' Shop?
Epicor Software has been striving to complete its evolution from a vendor of financial accounting software to a provider of holistic business performance

software call center  Software Corp.: How Far From Being ''One-Stop'' Shop? Epicor Software Corp.: How Far From Being ''One-Stop'' Shop? P.J. Jakovljevic and A. Turner - August 29, 2000 Vendor Summary Epicor Software Corporation, formerly Platinum Software, is possibly the largest provider of integrated enterprise and e-business applications exclusively for mid-market companies as well as divisions and subsidiaries of larger global corporations. Founded in 1984 with headquarters in Irvine, CA, USA, Epicor generated $258.1 Read More...
Software Link
Enterprise Solutions and ServicesUnequaled ServicesWhen you hire Software Link as an application solutions provider, you expect significant results. Software

software call center  ServicesUnequaled ServicesWhen you hire Software Link as an application solutions provider, you expect significant results. Software Link consultants provide industry experience and direction to companies nationwide who are looking to analyze and improve their business operations, whether through a complete ERP review, extensive implementation of a world class ERP system or analyzing and providing solutions to everyday business processes, Software Link has the expertise. Our consultants have spent more Read More...
Laserbeam Software
Laserbeam Software develops and implements software supporting compensation administration, market analysis, and performance management. The company is

software call center  Software Laserbeam Software develops and implements software supporting compensation administration, market analysis, and performance management. The company is headquartered in Concord, California (US). Laserbeam also has experience in development services through its subsidiary in Chennai (India). Read More...
Software Solutions
Trigent helps clients in industries such as commercial software, manufacturing, marketing and media. Its solution frameworks and development automation tools

software call center  aid rapid time-to-deployment for software systems. The company''s CMM-certified global development centers offer flexibility clients to address clients'' varying requirements for software development, maintenance, and support services. Its software support includes knowledge support systems, parts management systems, and product configuration. Trigent has created and maintained applications for clients such as International Truck and Engine Corp. (Navistar), Classified Ventures, Information Resources, Inc. Read More...
S7 Software


software call center  Software Read More...
Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

software call center  a Service) versus Traditional Software When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS) offers many advantages over traditional software, especially in terms of the on-going costs of maintaining and upgrading systems. Learn how passing those burdens on to a SaaS vendor can help your company focus on optimizing efficiency, productivity, and profitability. Read More...
Addsum Business Software
Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven

software call center  Business Software Addsum Business Software was founded in 1992, as a spin-off of a prior business, Inkit Productions (founded in 1986). The company provides database-driven custom programming and commercial software development services. Addsum’s applications run almost exclusively on Microsoft network operating system platforms. The company is located in Salt Lake City, Utah (US). Read More...
TIBCO Software
TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a

software call center  Software TIBCO Software Inc. (NASDAQ: TIBX) is a business integration and process management software company. In January 1997, TIBCO Software Inc. was established as a separate entity (from former Teknekron) to create and market software solutions for use in the integration of business information, processes, and applications. Now TIBCO focuses on leveraging and extending the capabilities of its software to help companies move toward predictive business. TIBCO has delivered its real-time Read More...

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