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Featured Documents related to » software for customer service


Software Test Tools Software Evaluation Reports
Software Test Tools Software Evaluation Reports
The software evaluation report for Software Test Tools provides extensive information about software capabilities or provided services. Covering everything in the Software Test Tools comprehensive model, the report is invaluable toward RFI and business requirements research.


HP vs IBM Software
HP vs IBM Software
Compare ERP solutions from both leading and challenging solutions, such as HP and IBM Software.


Software Test Tools RFP Templates
Software Test Tools RFP Templates
RFP templates for Software Test Tools help you establish your selection criteria faster, at lower risks and costs.


Documents related to » software for customer service


Taking Measures for True Success: How to Choose Software That Meets Your Needs
Taking Measures for True Success: How to Choose Software That Meets Your Needs. Download Whitepaper on Software That Meets Your Needs. A failed software implementation can cost companies millions in wasted time and money. To ensure your software selection project isn’t a sorry statistic, use the right metrics to gauge your success. Time, budget, and functionality aren’t enough--focus your efforts on requirements analysis and definition. Take measures to ensure your software meets your needs, and discover how to perform accurate requirements analysis.

SOFTWARE FOR CUSTOMER SERVICE:
10/1/2008 12:32:00 PM

ERP Software Comparison Report


SOFTWARE FOR CUSTOMER SERVICE:
5/13/2010 5:28:00 PM

Customer Profile: Multi-Chem
Oilfield production chemicals company Multi-Chem needed a new workflow solution to help manage key documents and processes. The solution needed to reflect the processes employees were currently using, control the workflow of those processes, and pinpoint the location and status of documents. Find out how the company implemented a solution that helped it move away from hard copy forms and inefficient processes.

SOFTWARE FOR CUSTOMER SERVICE: BP Logix, document management software, document management workflow, electronic document management, workflow software, document workflow software, document management systems, document management, workflow software solutions, document management solutions, document management solution, bpm solutions, bpm solution, bpm systems, workflows software, workflow document management software, document management vendors, web based document management, enterprise document management, bpm software, document imaging management, document records management, bpm management, bpm workflow, bpm, document .
3/23/2010 11:40:00 AM

Epicor Software: Uniq PLC
When food manufacturer Unigate (now Uniq plc) embarked on a multi-million–pound plan to update the manufacturing and financial systems at its factories in the United Kingdom, it needed a system that would provide flexibility in production without loss of efficiency. The company chose Solarsoft’s Tropos ERP, which was particularly strong on recipe management—the core of Uniq’s business. Read about Uniq’s benefits with Tropos.

SOFTWARE FOR CUSTOMER SERVICE: enterprise resource planning, erp systems software, erp system software, what is erp, what is erp software, erp software solution, erp solutions, erp software list, erp software vendors, systems erp, manufacture process, erp software applications, Solarsoft, Solarsoft Business Systems, Tropos ERP, food manufacturing, chilled foods, food recipes, recipe management, food recipe management, food manufacture.
11/28/2011 6:09:00 PM

Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

SOFTWARE FOR CUSTOMER SERVICE: agile, agile process, agile service.
10/25/2012 11:00:00 AM

Service Restoration: It’s Everybody’s Business
Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management.

SOFTWARE FOR CUSTOMER SERVICE:
10/15/2008 4:14:00 PM

The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that characterize today‟s market, and the result is IT service providers anxious to find a new way of delivering their services. Learn about innovative IT-as-a-Service initiatives that are defining the new IT value chain of the future.

SOFTWARE FOR CUSTOMER SERVICE:
1/18/2010 8:30:00 PM

Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

SOFTWARE FOR CUSTOMER SERVICE:
7/10/2003

Oracle Announces New Release of RightNow CX Cloud Service » The TEC Blog


SOFTWARE FOR CUSTOMER SERVICE: customer experience management, CXM, industry watch, Oracle, RightNow CX Cloud Service, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
13-12-2012

Epicor Software: Morrison Bowmore
When whisky distiller Morrison Bowmore saw that its old information technology (IT) system could no longer cope with its rapidly expanding business, it knew it had to future-proof its business and replace the system with a mix of packaged and bespoke software. See how Tropos ERP, Tropos Whisky Workbench, and Tropos Active helped the company improve the management of its blending and bottling processes, among other benefits.

SOFTWARE FOR CUSTOMER SERVICE: enterprise resource planning, erp systems software, erp system software, what is erp, what is erp software, erp software solution, erp solutions, erp software list, erp software vendors, systems erp, manufacture process, erp software applications, Solarsoft, Solarsoft Business Systems, Tropos ERP, beverage industry, beverage industry trends, food and beverage, f&b, food beverage industry, beverage industry analysis.
11/28/2011 6:05:00 PM

Laird Technologies: A QAD Customer Case Study
Laird Technologies has been executing its global growth strategy since 2004. But in order to form a unified global enterprise with the 20 independent companies it acquired, Laird needed a new system—one that could address its needs in every country where it had manufacturing facilities. With QAD’s enterprise resource planning (ERP) system, 10 of those 20 sites were up and running in just nine months.

SOFTWARE FOR CUSTOMER SERVICE:
9/10/2007 4:41:00 PM

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