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Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

software for playback  use Lithium or Jive Software for social communities, and KANA competes with Salesforce Marketing Cloud ( Radian6 ), Attensity , and Clarabridge for social listening/monitoring. As Moxie is not concerned with case management, it does not compete with Pegasystems , KANA, IBM BPM , Open Text , etc. The company competes mainly with the large providers of contact center solutions based on knowledge bases, such as eGain and Oracle CX (formerly RightNow , InQuira , Siebel , etc.) on the one side, and with Jive Read More...
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » software for playback


Case Study: Small Retail Chain Gears Up for Rapid Growth
Elephant Pharm, a start-up retail chain in the natural health and wellness retail market, needed a software solution to help the company compete with the bigger

software for playback  company found the right software solution for its needs. Click here to download Retail Industry Case Study .   Listen to the entire 8:14 minute podcast by downloading the file, or save for later playback. Podcast Transcript Welcome to TEC Radio. I'm Christina Park, senior research analyst for Technology Evaluation Centers, and I'll be your host for today's show. In this episode, we will be discussing a customer case study in the retail industry. We will be speaking with Elephant Pharm's Tim Millen. Tim Read More...
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

software for playback  performance management, and Symphony Software for point-of-sale (POS) merchant terminals. Kronos focuses on recruiting (both hourly and salaried employees) but will likely not enter the learning, performance management, and compensation areas of talent management. All eyes are on the recently announced partnership with Saba Software , given the vendors’ complementary nature (Kronos offers WFM, HR/Payroll, and recruiting, while Saba offers e-learning, performance management, career planning, succession Read More...
Finding Time for Yourself, Your Family, and Your PDA
Analyst Analogy   In the 1996 movie Jerry Maguire, Tom Cruise's character—a workaholic sports agent—decides that he’s had enough of trying to sign as many

software for playback  PDA accessories or special software for downloading data (at additional costs) Greatly reduces the amount of paper (document and reference printouts, various notes) you need to shuffle and carry around Inputting large amounts of data without a standard keyboard can be tedious; not ideally suited for taking lots of notes or performing a lot of text input Social – for personal use Helps us to be more organized with the ability to set up calendars, create to do lists, organize contacts, and more. Read More...
Savvion Inc. BusinessManager 7.5 for Business Process Management Certification Report
Savvion Inc.'s business process management solution, BusinessManager 7.5, is now TEC Certified. The certification seal is a valuable indicator for organizations

software for playback  select the best enterprise software solutions for their unique business requirements. From small businesses to large enterprises, our clients include hundreds of private- and public-sector organizations in a variety of industries. Source: Technology Evaluation Centers Resources Related to TEC Product Certification Report: Savvion Inc. BusinessManager 7.5 : Business Process Management (BPM) (Wikipedia) TEC Product Certification Report: Savvion Inc. BusinessManager 7.5 Business Process Management Read More...
Growth Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business
For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files

software for playback  Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files. In small to medium businesses (SMBs), solutions to store and manage digital files are often on a PC server or external hard drive—which can limit growth. SMBs should look for a storage and file management solution that allows for incremental growth. Find Read More...
ERP for Small and Midsized Companies: Time for a Decision
Until recently, enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via

software for playback  enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via coordinated, standardized information and analysis—were often outweighed by costs and complexities of ERP systems. A variety of options have emerged to overcome concerns of the past. Read on the key considerations in an ERP decision and critical implementation factors. Read More...
The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects
Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key

software for playback  vendors often offer this software at a reduced price for their customers. However, there are serious functionality differences between ERP warehouse modules and best-of-breed WMS that you need to understand. Do thorough research on this subject. In particular, ensure that you have a separate cost proposal from the ERP vendor regarding the price of initial implementation for its warehouse module and how future changes or upgrades will be billed. Is it flexible enough to meet changing business Read More...
Ramco Enterprise Process Manufacturing for ERP for Process Manufacturing Certification Report
Ramco Enterprise Process Manufacturing is TEC Certified for online evaluation enterprise resource planning (ERP) for process manufacturing solutions in the ERP

software for playback  for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary. Read More...
Argos Software
Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries

software for playback  Software Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries: transportation/trucking, railroads, warehousing and logistics, distribution, nursery and greenhouse, landscaping, agribusiness, service, brokers, mining, manufacturing, and others. The main product is ABECAS® : Activity Based Enterprise Cost Accounting System Read More...
The Service Equation: 4 Keys for IT to Create Value for the Business
IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT

software for playback  Service Equation: 4 Keys for IT to Create Value for the Business IT organizations struggle with the challenges of shrinking budgets, ever-changing technology, compliance pressures, and more. For greater efficiency, many IT organizations are turning to information technology service management (ITSM) to help improve processes. But there’s still too much focus on technology and not enough on business outcomes. Learn key strategies for changing your approach to delivering IT services. Read More...
SOA Software
SOA Software, Inc.

software for playback  Software SOA Software, Inc. Read More...
Commsoft Technologies Fidelio (v.6) for ERP for Discrete Manufacturing Certification Report
The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing

software for playback  for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
SYSPRO ERP (version 6.1 SP1) for ERP for Manufacturing (SMB) Certification Report
SYSPRO ERP (version 6.1 SP1) is TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP

software for playback  for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
NetSuite OpenAir for PPM for PSA Certification Report
NetSuite OpenAir is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the

software for playback  for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...

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