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Soffront Software
Soffront Software, Inc., established in 1992 and located in Fremont, California (US), offers an integrated CRM solution spanning marketing, sales, customer

software helpdesk  Software Soffront Software, Inc., established in 1992 and located in Fremont, California (US), offers an integrated CRM solution spanning marketing, sales, customer support, employee support, and portal applications. Soffront has more than 500 CRM installations worldwide. Soffront customers include mid-sized companies across all industries, federal, state, and local government agencies, and the departments of many Fortune 500 corporations. Read More
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » software helpdesk


On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation
Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance

software helpdesk  and home workers Extra software acquired to consolidate operational and financial data across multiple business units. It is often easy to make a compelling business case based solely on eliminating such costs and inefficiencies. But there are non-economic factors to consider, too. Case file: Iron Mountain Digital This technology services arm of Iron Mountain, a $200 million public company, replaced three separate applications and myriad spreadsheets with NetSuite, which provides data to the parent Read More
Quantifying the Value of Software Asset Management
If you’re not up to speed on the key benefits of software asset management (SAM) solutions, this overview can help. Additionally, you’ll learn about the areas

software helpdesk  Many companies that utilize software asset management solutions cite average reductions in helpdesk call length of as much as 20 percent. For a company with 500 PCs, averaging 4 helpdesk tickets per PC per year, and assuming a $40 cost per ticket, this can amount to annual savings of $16,000. Automated and Accelerated Software Audits Manual software inventory audits are a cumbersome, time-consuming endeavor for IT teams. Additionally, they are highly error-prone, and often require re-work when human Read More
Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions
There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of

software helpdesk  certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle ’s vast offering (based on the acquisitions of Siebel , RightNow , InQuira , and Endeca ), salesforce.com ’s Service Cloud , Pegasystems , KANA Software , Moxie Software , etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of questions are increasing. These questions can also come from multiple channels, and the data to help answer Read More
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

software helpdesk  Multichannel Customer Service Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on its social software platform, the software vendor changed its Read More
Lilly Software Visualizes Its eBusiness Offering, NOW
With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the high pole position for the SME market

software helpdesk  Software Visualizes Its eBusiness Offering, NOW Lilly Software Visualizes Its eBusiness Offering, NOW P.J. Jakovljevic - November 14, 2001 Event Summary  On October 16, Lilly Software Associates ( LSA ) (www.lillysoftware.com), a privately held enterprise applications provider for small and medium sized manufacturing and distribution enterprises, announced VISUAL eBusiness™ version 3.0 , the latest release of its online solution designed to help businesses streamline processes, improve Read More
Frontier Software Ltd
Frontier Software is a human resource (HR) and payroll software vendor. It provides solutions to tier one, two, and three companies with a variation of active

software helpdesk  Software Ltd Frontier Software is a human resource (HR) and payroll software vendor. It provides solutions to tier one, two, and three companies with a variation of active server pages (ASP), inhouse, and outsourced services. Frontier Software, founded in 1993, has offices on three continents and headquarters in Melbourne, Victoria (Australia). The company has installations in twelve countries and a licensed user base of over 1,300 clients. Read More
CHAMPS Software, Inc.
Champs Software, Inc. is focused on creating and implementing software solutions that enable large enterprises to optimize the life cycles of their capital

software helpdesk  on creating and implementing software solutions that enable large enterprises to optimize the life cycles of their capital assets. Read More
JDA Software Group
JDA® Software Group, Inc., The Supply Chain Company®, offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel

software helpdesk  Software Group JDA® Software Group, Inc., The Supply Chain Company®, offers the broadest portfolio of supply chain, retail merchandising, store operations and all-channel commerce solutions to help companies manage the flow of goods from raw materials to finished products and into the hands of consumers. JDA’s deep industry expertise and innovative cloud platform help more than 6,000 companies optimize inventory, labor and customer service levels. As a result, JDA solutions have become the standard Read More
Software Test Tools Software Evaluation Report
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout

software helpdesk  Test Tools Software Evaluation Report Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools Software Evaluation Report provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and Read More
Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail
Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders

software helpdesk  Market Dynamics for Software Vendors Part One: Software Requirements for Retail Introduction There are some interesting dynamics within the retail market segment. On one hand, the market is has been penetrated less by enterprise applications than most other economic sectors, in part because retailers have largely been remiss in leaving mainframes and other legacy technologies behind. Also, the sector has shown some resilience even during the recent and potentially ongoing economic malaise, in part as Read More
A Software-as-a-service Primer for Independent Software Vendors
Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across

software helpdesk  Software-as-a-service Primer for Independent Software Vendors Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across nearly every industry. This primer outlines how independent software vendors (ISVs) must respond to these realities in order to meet the changing needs of their customers, employees, and business partners; and ensure their long-term viability and competitiveness. Read More
Custom Software Development
CTGroup Software provides software development outsourcing services in mobile and wireless application development, system programming, and web development

software helpdesk  Software Development CTGroup Software provides software development outsourcing services in mobile and wireless application development, system programming, and web development. The company also provides a full range of quality assurance services, including testing, implementation, prototyping, architecture design, technology selection, feasibility study, and requirements analysis. It uses technologies including JAVA, J2EE, Microsoft .Net, and C++. Read More
Software Solutions: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

software helpdesk  Solutions: Outsourcing, Applications Software Competitor Analysis Report The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It includes all activities performed by outsource providers including software development; software maintenance; software reengineering or rearchitecting; porting software to a new platform; and more. Read More
What's Wrong With Application Software? Business Changes, Software Must Change with the Business.
Business changes constantly in small ways and large. It is rare to find an application product that can change once it is implemented. This gap is a reality

software helpdesk  Application Software? Business Changes, Software Must Change with the Business. Premise Business changes constantly in small ways and large. It is rare to find an application product that can change once it is implemented. This gap is a reality leading to dissatisfaction and the application being a drag on the business. This gap, the lack of the ability to change, costs the business dearly. Software needs to be the agent of change, not the enemy of change. Change Happens Successful companies are Read More

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