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One Year Later at Deltek: More of the Same (And Then Some More) - Part III
Part I of this blog series explained Deltek’s ebullience despite a hostile and depressed environment, and also analyzed the recent developments (and anticipated

solution centre d appel  Deltek becomes the industry-standard solution in the marketplace for EVM, since acquiring MPM effectively allowed the vendor to corner this market niche. This acquisition indeed extends Deltek’s leadership position as the largest and most comprehensive EVM provider. Deltek MPM is an EVM application widely used by government contractors and agencies, including 8 of the top 10 aerospace and defense (A&D) contractors, to meet the complex compliance requirements of the US Federal Government. The solution Read More...
Supply Chain Management (SCM)
Supply chain management (SCM) solutions include applications for managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse mana...
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Documents related to » solution centre d appel


CRM Without Workflow Is Not CRM: How to Maximize Sales and Service Productivity
Since there are multiple vendors offering hosted customer relationship management (CRM) applications, the buyer’s toughest decision is finding a vendor that

solution centre d appel  For example, your CRM solution should be able to provide off-the-shelf customer service processes for hi-tech industries, or pre-defined solution driven sales processes. Key Workflow Terminology You Must Understand The following is a general summary of some of the key terminology used to describe Workflow and will be particularly important when asking questions of your CRM solution provider to determine if they provide the Workflow capable solution your require. Phrase Explanation Incident Forms These Read More...
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

solution centre d appel  Mindshare Call Center Supervisor solution can help you measure the performance of your agents continuously so you can seize opportunities in real time to jump in and coach. They'll appreciate the immediate feedback and feel better about their work. Source : Mindshare Technologies Resources Related to Automating Your Call Center Feedback : Call Centre (Wikipedia) Automating Your Call Center Feedback Call Center is also known as : Call Center Services , Inbound Call Center , Contact Center Services , Call Read More...
Strategies for Deploying Blade Servers in Existing Data Centers
Blade servers have a major advantage over traditional ones@improving processing ability while using less power per server. But, with their smaller footprint

solution centre d appel  Services | Data Center Solution | Data Center Solutions | Data Center Virtualization | Data Centre Infrastructure | Datacentre | Dedicated Hosting | Dedicated Server | Internet Data Center | Managed Hosting | Server Colocation | Server Consolidation | Server Technology | Virtualization Best Practices | Read More...
What Have Epicor and Activant Been Up To (Post-Merger)?
April 2011 saw the merger of Epicor and Activant Solutions to create a global leader in business software solutions. TEC principal analyst P. J. Jakovljevic

solution centre d appel  can provide a single solution that can address on-demand, on-premise, and the cloud the way Epicor 9 can with its true service-oriented architecture (SOA) and multitenant platform. Looking ahead, we certainly intend to change the competitive balance in the markets we serve by leveraging our increased resources, broader/deeper product portfolio, flexible delivery, and expanded financial scale. PJ : What is your ideal customer profile now on both the Epicor and Activant side? JH : A company that Read More...
Synalloy Extends Its Deacom ERP Solution to Another Division
Deacom, an enterprise resource planning (ERP) solution developer, announced yesterday that its client Synalloy has decided to expand its Deacom ERP system to

solution centre d appel  Extends Its Deacom ERP Solution to Another Division Deacom, an enterprise resource planning (ERP) solution developer, announced yesterday that its client Synalloy has decided to expand its Deacom ERP system to another division. Being a holding company, Synalloy operates five separate business units mainly related to the production of steel, alloys metal, plastic pipes manufacturing, and some specific chemical solutions. One of the business divisions has been a client of Deacom for years, and I would Read More...
Industry Solution for Microsoft Dynamics AX by Edgewater Fullscope Is Certified
It’s my pleasure to announce that another software product within the manufacturing ERP model has been recently certified by TEC. The Process Industry solution

solution centre d appel  Solution for Microsoft Dynamics AX by Edgewater Fullscope Is Certified It’s my pleasure to announce that another software product within the manufacturing ERP model has been recently certified by TEC. The Process Industry solution for Microsoft Dynamics AX, developed by Edgewater Fullscope, now features the “TEC Certified Product” badge in TEC’s IT Showcase , meaning the software vendor has filled out TEC’s functionality questionnaire and gone through a comprehensive demonstration of the Read More...
6 Important Steps to Evaluating a Web Security Solution
Whether you are evaluating a Web security solution for the first time or are looking around because your current solution is less than optimum, knowing what to

solution centre d appel  Evaluating a Web Security Solution Whether you are evaluating a Web security solution for the first time or are looking around because your current solution is less than optimum, knowing what to look for can save you money and frustration in the long run. This white paper from EdgeWave offers the key steps to evaluating a Web security solution for IT professionals, to help you size up competitve offerings and understand new approaches to basic problems of authentication and authorization, vulnerability Read More...
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

solution centre d appel  50 generic algorithms, the solution provides a common language, and some advanced words within that language, to the software vendors, to allow each to come together and communicate. Our Take  Things are certainly a mess, and getting messier, quickly. With integrated solutions , its true that much integration is already done for you. But don't think that you still don't have a lot more work to do to mold that one-size-fits-all package to meet your own, individual corporate needs. The old ratio of about Read More...
ML3 Business Solution inc.
ML3 Business Solution inc. a Microsoft Business Solution partner, serves the East Canadian Market for the deployment of Dynamics GP ERP. Our professional team

solution centre d appel  Business Solution inc. ML3 Business Solution inc. a Microsoft Business Solution partner, serves the East Canadian Market for the deployment of Dynamics GP ERP. Our professional team is dedicated to the success of your project. With more than 15 years experience, and Sure Step methodology to structure and manage the implementation, ML3 and Dynamics GP solution could be the right choice for your organization.For more information contact: Marie France Poissant email:mfpoissant@ml3.ca.Phone:+1(418) Read More...
Clarity Solution Group
Clarity is the largest independent U.S. consultancy focused exclusively on data management and analytics. It delivers enterprise-class, full lifecycle solutions

solution centre d appel  Solution Group Clarity is the largest independent U.S. consultancy focused exclusively on data management and analytics. It delivers enterprise-class, full lifecycle solutions on a national scale. Read More...
Telefónica Selects TOA Technologies as a Global FSM Solution
As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider

solution centre d appel  as a Global FSM Solution As part of its recent major global IT transformation, Telefónica has selected TOA Technologies as its global field service management (FSM) solution provider. This is a global contract agreement for TOA to be the standard FSM provider with its ETAdirect solution suite, covering all 24 countries in which the telecom provider does business across Europe and Latin America. The engagement will start immediately in the following six countries: Brazil, Spain, Chile, Argentina, Peru, Read More...
Great Plains' eEnterprise Solution 'N Sync with Microsoft's New Platforms
Great Plains announced that its eEnterprise solution scales considerably better on Microsoft SQL Server 2000 in comparison to Microsoft's SQL Server 7.0.

solution centre d appel  Plains' eEnterprise Solution 'N Sync with Microsoft's New Platforms Great Plains' eEnterprise Solution 'N Sync with Microsoft's New Platforms P.J. Jakovljevic - October 31, 2000 Event Summary In September Great Plains, a leading small-to-mid-market provider of back-office and e-business solutions, announced performance figures showing that its eEnterprise solution scales considerably better on Microsoft SQL Server 2000 in comparison to Microsoft SQL Server 7.0. SQL Server 2000 is Microsoft's latest Read More...
eCLIPse, Encryption Security Solution
eCLIPse Enterprise Security Solution is an encryption software security solution for any business that requires frequent exchange of secure encrypted data

solution centre d appel  Encryption Security Solution eCLIPse Enterprise Security Solution is an encryption software security solution for any business that requires frequent exchange of secure encrypted data. eCLIPse provides safe transfer of confidential data to and from authorized external resources and prevents unauthorized viewing. Security is managed by smart-card technology (smart-card chip fitted into a USB token). Using simple and physically secure USB tokens, eCLIPse functions at the National Institute of Read More...
PTC Updates Its Retail PLM Solution
Contrary to its archrivals, Dassault Systèmes and Siemens PLM Software, PTC targets various lines of business (e.g., engineering, service, manufacturing

solution centre d appel  Updates Its Retail PLM Solution Contrary to its archrivals, Dassault Systèmes and Siemens PLM Software , PTC targets various lines of business (e.g., engineering, service, manufacturing, sourcing/supply chain, etc.) with its product portfolio rather than via dedicated vertical industry teams and offerings. One exception would be retail, where PTC has, for about a decade (after the Aptavis Technology acquisition in 2005), been offering an astute product lifecycle management (PLM) and supply chain Read More...

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