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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 solution service request


ServiceMax Field Service Management Is Now a TEC Certified Solution
ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for

solution service request  Now a TEC Certified Solution ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in  TEC’s Enterprise Resource Planning (ERP)  and  Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the ServiceMax Certification Report will be available for download on the  TEC Certification Reports page .

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Documents related to » solution service request

3 Critical Considerations When Choosing Your SCM Solution


SCM software selection is a tricky and painful activity for most companies. Why? Despite the plethora of solutions currently available, it may be hard to find one that fits a company’s business model. What should companies do to ensure they are well prepared for choosing the best-fit SCM solution? TEC SCM research analyst Phil Reney offers three critical considerations to help companies in search for an SCM solution.

solution service request  of mainland carriers. Your solution would need to handle intermodal shipments and provide container traceability. When dealing with international vendors, you may be required to handle financials with letter of credits as opposed to the usual open account.       Reducing Costs: By reducing costs, I mean undertaking initiatives that go beyond the usual “squeeze the vendor juice.” For the past few years, this has meant reducing inventory, outsourcing noncore activities (essential, specific, but Read More

Demystifying SAP Solution Manager


Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

solution service request  and documented in their solution documentation. For example, a customer could use the IT Service Desk application included with SAP Solution Manager as a general IT ticketing tool (without any additional licensing fees) to support a business process that uses mobile devices to enter orders, SAP CRM and SAP ERP to process them, a third-party database to save the data, and printers to print delivery notes. Figure 1 and figure 2 provide further details on what Solution Manager capabilities a customer is Read More

ViryaNet G4 Is Now a TEC Certified Field Service Management Solution


Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire and delivered a comprehensive product demonstration.

solution service request  field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. Although ViryaNet G4 is a role-based solution, users can have multiple roles and benefit from various privileges at the same time (dispatch, system administrator, etc.).   To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire (download sample FSM RFI template ) and delivered a comprehensive Read More

A Response Management Pioneer Offers Its Solution


Kinaxis Inc. is answering the needs of global manufacturers by delivering an on-demand response management service. These services are designed to help manufacturers drive quick responses to ever-changing global supply chains and fulfillment networks.

solution service request  and availability, and the solution delivers service level measurement, global support, application management, and management of all software, hardware, network, and physical environments. As for the RapidResponse Glass Pipeline, this feature provides a conduit to securely connect RapidResponse to supply chain data residing in disparate systems (whether internal or external to the user organization), enabling an aggregated, multi-enterprise view of the brand owner’s business. Feeding and synchronizing Read More

Employee and Manager Self-Service: A Virtual Chameleon in the Workplace


In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

solution service request  solutions, contact a cfactor solution specialist at: toll free 1.877.655.5798 www.cfactor.net email bd@cronustech.com Searches related to Employee and Manager Self-Service: A Virtual Chameleon in the Workplace: Employee Self Service | Employee Benefits Self Service | Employee Manager Self Service | Employee Self Service Benefits | Employee Self Service Center | Employee Self Service Home Page | Employee Self Service Link | Employee Self Service Login | Employee Self Service Module | Employee Self Service Read More

Professional Service Strategies that Win: Executive View of the Cloud


This report focuses on how cloud infrastructures are being used by sales and marketing, finance, and operations in professional service organizations (PSOs). It outlines the benefits of using a cloud infrastructure to manage enterprise resource planning (ERP) and other enterprise systems. With the right solutions in place, globally dispersed project teams have unlimited accessibility to secure and reliable information.

solution service request  systems. With the right solutions in place, globally dispersed project teams have unlimited accessibility to secure and reliable information. Read More

Field Service Management Software for Enterprise Companies


As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge.

solution service request  Service Management Software for Enterprise Companies As a field service organization grows both in size and complexity, management needs to determine where the company falls on a continuum between basic and advanced field service management (FSM) needs. This whitepaper examines how business and technology needs change as the size and sophistication of the organization increases, and discusses FSM software strategies to meet the challenge. Read More

Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It


While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics.

solution service request  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More

The Power of Web Self-Service


In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

solution service request  CRM,online,Epicor,self-service,clientele,customer Read More

WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami


Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers (DBSPs) are scrambling to get ready. Users should be thinking now about the impact on their digital business.

solution service request  support and digital business solution maintenance. End-to-end DBSP: Provides a complete suite of DBSP services EES: End-to-End Services DSL: Digital Subscriber Line GMSS: Geostationary Mobile Satellite Standard ISP: Internet Service Provider MMDS: Multi-channel Multi-point Distribution Services PCS: Personal Communications Service WAP: Wireless Applications Protocol Read More

Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

solution service request  only getting worse. The solution isn’t more complex and expensive enterprise business intelligence (BI) solutions. Nor are user installed patchwork tools the answer —and can create operational and compliance nightmares. Getting the right information to the right people at the right time in a secure environment requires a balance of the two. But how do you find it? Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence . You’ll learn about the Read More

Evaluating Cloud-Based ERP for Professional Service Organizations


In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

solution service request  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More

Understanding Service-oriented Architecture and Its Impact on Small Manufacturers


Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented architecture (SOA) application, however, can reverse such doubts, as SOA continues to emerge as the dominant technical platform for building next-generation business applications. Its potential to transform enterprise software applications is not only well hyped—it’s also well documented.

solution service request  , Service Oriented Architecture Solution , Service Oriented Architecture Solutions , Service Oriented Architecture Standards , Service Oriented Architecture Strategy , Service Oriented Architecture Systems . INTRODUCTION Service-oriented architecture (SOA) continues to emerge as the dominant technical platform for building next generation business applications. The potential of SOA to transform enterprise software applications has been well documented within leading industry trade publications. This Read More

Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

solution service request  the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into Read More