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ServiceMax Field Service Management Is Now a TEC Certified Solution
ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for

solution service request  Now a TEC Certified Solution ServiceMax has become part of Technology Evaluation Centers’ (TEC’s) group of certified field service management (FSM) applications, and is now available for online evaluation in comparison with other FSM software solutions in  TEC’s Enterprise Resource Planning (ERP)  and  Customer Relationship Management (CRM) Evaluation Centers. Within the next few weeks, the ServiceMax Certification Report will be available for download on the  TEC Certification Reports page . Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » solution service request


ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

solution service request  field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, and dispatch, and execution in the field. Although ViryaNet G4 is a role-based solution, users can have multiple roles and benefit from various privileges at the same time (dispatch, system administrator, etc.).   To achieve TEC Certification, ViryaNet completed TEC’s detailed questionnaire (download sample FSM RFI template ) and delivered a comprehensive Read More...
How to Cope When Your Service Provider is Acquired
Challenges are aplenty when a vendor is acquired. Financial health is no longer a safe indicator to gauge a vendor's future during this mega merger era. Knowing

solution service request  of the Microsoft Business Solution (MBS) division, whose focus is still the lower-end of the mid-market. Simply put, the experience of Microsoft's team still need to grow to support the upper enterprise level. Moreover, the only likely eligible product that can replace some of PeopleSoft products, is Axapta 4.0 , but its release date has been pushed back from 2005 to 2006. This regrettable development will not improve matters for Microsoft. Yet, Sage/Best Software will likely be a bigger thorn in MBS' Read More...
Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

solution service request  and documented in their solution documentation. For example, a customer could use the IT Service Desk application included with SAP Solution Manager as a general IT ticketing tool (without any additional licensing fees) to support a business process that uses mobile devices to enter orders, SAP CRM and SAP ERP to process them, a third-party database to save the data, and printers to print delivery notes. Figure 1 and figure 2 provide further details on what Solution Manager capabilities a customer is Read More...
3 Critical Considerations When Choosing Your SCM Solution
SCM software selection is a tricky and painful activity for most companies. Why? Despite the plethora of solutions currently available, it may be hard to find

solution service request  of mainland carriers. Your solution would need to handle intermodal shipments and provide container traceability. When dealing with international vendors, you may be required to handle financials with letter of credits as opposed to the usual open account.       Reducing Costs: By reducing costs, I mean undertaking initiatives that go beyond the usual “squeeze the vendor juice.” For the past few years, this has meant reducing inventory, outsourcing noncore activities (essential, specific, but Read More...
Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

solution service request  are really proposing a solution to a customer?s unique problem. And when selling a solution, it is important to maintain flexibility as the nature of the client problem unfolds. A productized service offering must still be tailored to meet the prospect?s distinctive needs. Systems Impact on Productization In addition to changes in strategy and process described above, investments in technology can play a role in driving service productization. Automated collection of time and expense, centralized Read More...
IFS Field Service Management: Field Service Management (FSM) Competitor Analysis Report


solution service request  Field Service Management: Field Service Management (FSM) Competitor Analysis Report Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

solution service request  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

solution service request  are still a better solution for high-volume processing than Web services. The Impact of Web Services on SaaS Nonetheless, at the highest level, SaaS must be delivered as a service oriented architecture (SOA) approach and must embody Web services. The key benefit of Web services is that it decouples the use of functionality from the delivery of functionality, whereby the multi-tenant architecture allows users to customize their Web pages without building their own code. New features and functionality can Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

solution service request  channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and Read More...
Siemens and TCS Offer Joint ETO Solution
Siemens and Tata Consultancy Services (TCS) have announced ETO2Win, a new joint software and services solution for automating complex engineer-to-order (ETO

solution service request  TCS Offer Joint ETO Solution Siemens and Tata Consultancy Services (TCS) have announced ETO2Win , a new joint software and services solution for automating complex engineer-to-order (ETO) processes . A number of manufacturing industry segments—such as power generation, heating, ventilation, and air conditioning (HVAC), fluid flow technologies, heavy equipment, machinery, and the automotive and aerospace supply base—employ ETO business processes that handle customized or customer-specific product Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

solution service request  out about a software solution that will get you lean and mean for the bad times—and help you grow and prosper in the good times. Download your PDF copy of Giving Service Companies a Fast Start today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009 Read More...
Solution Minds
Solution Minds is an Australasian based consulting company, established in 1999. We help companies select and implement enterprise software and are the clear

solution service request  Minds Solution Minds is an Australasian based consulting company, established in 1999. We help companies select and implement enterprise software and are the clear market leader. We are 100% independent of software vendors/resellers/partners and offer unbiased advice and a proven methodology to help you select best-fit software for your prioritised needs. Solution Minds ensures you make the right decision, negotiate maximum discounts on software and services, secure the best partner for the Read More...
eCLIPse, Encryption Security Solution
eCLIPse Enterprise Security Solution is an encryption software security solution for any business that requires frequent exchange of secure encrypted data

solution service request  Encryption Security Solution eCLIPse Enterprise Security Solution is an encryption software security solution for any business that requires frequent exchange of secure encrypted data. eCLIPse provides safe transfer of confidential data to and from authorized external resources and prevents unauthorized viewing. Security is managed by smart-card technology (smart-card chip fitted into a USB token). Using simple and physically secure USB tokens, eCLIPse functions at the National Institute of Standar Read More...

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