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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 solutions crm


CRM Solutions Buyer's Guide
CRM solutions provide organizations with important customer information and tools, and are particularly useful in enforcing levels of quality and specific

solutions crm  Solutions Buyer's Guide CRM solutions provide organizations with important customer information and tools, and are particularly useful in enforcing levels of quality and specific procedures in a uniform manner. This white paper gives an overview of important things to consider when selecting a CRM solution, including summaries of on-premise and hosted solutions, a comparison of CRM types and solutions by company size, and different CRM solution features.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM) Software Evaluation Report

This comprehensive, customer relationship management (CRM) Software Evaluation Report covers the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. 

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Documents related to » solutions crm

How ERP and CRM Solutions Can Save You Money


Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

solutions crm  ERP and CRM Solutions Can Save You Money Business people want to know: What can I do to help my company save money during this economic downturn? How can I make business better? Perhaps you are asking the very same questions. One thing that's worked for many small and midsized companies is to use Microsoft Dynamics ERP and CRM software. It's enabled them to increase their companies' efficiencies, reduce their costs, and strengthen and grow their businesses—all during tough economic times. And you Read More

Benefits of On-demand CRM over Traditional Installed-On-Premise CRM Software Solutions


The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make it lucrative for smaller businesses.

solutions crm  Traditional Installed-On-Premise CRM Software Solutions The high price and complexity of traditional, installed, on-premise enterprise software has left small and medium businesses (SMB) unable to obtain true integrated customer relationship management (CRM) and enterprise resource planning (ERP) software. On-demand, software as a service is changing all that. The lower costs and the short implementation period for an on-demand customer relationship management solutions make it lucrative for smaller Read More

Compare Leading CRM Software or Process ERP Solutions -- in 10 Minutes or Less


How can we provide you with an accurate. CRM software comparison or an accurate process enterprise resource planning software comparison in 10 min...

solutions crm  on how well their solutions support the full range of CRM / process ERP features and functions. After verification, we load their responses into our online decision support system (DSS).* This means you can get a shortlist of CRM / process ERP solutions in mere minutes—one that's ranked according to the special needs of your organization, including its size, industry, business model, geographical markets, IT platform, etc. Whether your company is small or large, TEC gives you the most up-to-date Read More

Welcome to the CRM Showdown: Microsoft Dynamics CRM vs. NetSuite CRM+


I’m Larry Blitz, editor of TEC’s Vendor Showdown series. Today’s Showdown compares two popular mid-market CRM solutions, Microsoft Dynamics CRM and NetSuite CRM+, head-to-head. I hope you find this showdown helpful and informative. I invite your comments and questions at showdown@technologyevaluation.com.

solutions crm  two popular mid-market CRM solutions from two well-known CRM vendors. Microsoft needs no introduction. As the world's largest software vendor, the Microsoft name is familiar to just about anyone who uses a computer. NetSuite, co-founded by Oracle's Larry Ellison, is a pioneer in web-based, on-demand business software that includes CRM, ERP, and accounting. So who came out on top when we put Microsoft Dynamics CRM and NetSuite CRM+ head-to-head in a contest based on pure CRM functionality? You can find Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

solutions crm  messier, quickly. With integrated solutions , its true that much integration is already done for you. But don't think that you still don't have a lot more work to do to mold that one-size-fits-all package to meet your own, individual corporate needs. The old ratio of about 1:3 or 1:4, cost of software package to cost of implementation still holds. Remember, too, the following things about integrated packages: How nimble will those players be when new technologies arise? If they have a NIH (Not Invented Read More

Introducing Packaged Solutions: Why Enterprise Software Customers Should Understand and Consider Packaged Solutions


Information technology (IT) projects tend to run late, over-budget, or do not meet planned goals. Implementation risk is a critical factor. Packaged solutions modularize the implementation process into smaller, well-defined units that are easier to manage and less expensive to deploy than traditional methods. This white paper discusses why enterprise software customers should consider packaged solutions.

solutions crm  Understand and Consider Packaged Solutions Information technology (IT) projects tend to run late, over-budget, or do not meet planned goals. Implementation risk is a critical factor. Packaged solutions modularize the implementation process into smaller, well-defined units that are easier to manage and less expensive to deploy than traditional methods. This white paper discusses why enterprise software customers should consider packaged solutions. Read More

Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

solutions crm  vendor that offers CRM solutions only. Sage's CRM solution comes in both hosted (SageCRM.com) and non-hosted configurations. For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was Read More

CRM: Big is Not Always the Best


Customer relationship management (CRM) solutions can range from simple contact managers (for a few hundred dollars) to multimillion-dollar enterprise applications that take years to implement. This is why over-buying a CRM system can be one of the most costly mistakes a company can make. But where should you start your research? And what steps should you take after that?

solutions crm  but also how the solutions are delivered. CRM Solutions can either be delivered as an on-premise application that the customer licenses outright or as hosted rental solutions. There can be varied costs to these approaches. With an on-premise CRM solution, the company typically pays a one-time license fee and has rights to the software forever. With a hosted, rental solution, a company typically pays a monthly rental fee, but will need to pay this monthly fee as long as it wants to utilize the software. Read More

nConcert Solutions, LLC


Building valuable business relationships for more than 25 years, the people of nConcert Solutions have helped their clients meet the challenges of the market place with innovative and cost-conscious solutions. From streamlined financial systems to award-winning web sites, the nConcert team delivers a blend of business savvy, technological prowess, and common sense values designed to exceed client expectations. Like other bodies of knowledge such as legal advice, graphic arts or accounting, nConcert believes smart business people search out the expertise of companies like nConcert to become trusted allies to stay ahead of the market place and their competitors. nConcert delivers technology solutions in the areas of finance, operations, sales and marketing. Our solutions involve the synergistic use of business application software, hardware, subject matter expertise, technical and implementation skills that provide businesses with answers to a specific business problem or set of problems. We deliver those solutions to mid-market enterprises as well as divisions of global enterprises. Regardless of size each client is afforded individualized attention and service. Our mission at nConcert is simple. Work with clients not just for them delivering on time, on budget, quality solutions for their business problems. We win when we both mutually succeed in doing so.

solutions crm  the people of nConcert Solutions have helped their clients meet the challenges of the market place with innovative and cost-conscious solutions. From streamlined financial systems to award-winning web sites, the nConcert team delivers a blend of business savvy, technological prowess, and common sense values designed to exceed client expectations. Like other bodies of knowledge such as legal advice, graphic arts or accounting, nConcert believes smart business people search out the expertise of companies Read More

BTM Solutions


BTM Solutions has been supporting manufacturing clients for over 23 years. The company's staff of professional consultants and trainers help the clients through the implementation and setup of the software. Its staff of programmers help with additional customization as necessary. The company services and supports clients nationwide and is totally dedicated to the support and implementation of the software for its clients.

solutions crm  Solutions BTM Solutions has been supporting manufacturing clients for over 23 years. The company's staff of professional consultants and trainers help the clients through the implementation and setup of the software. Its staff of programmers help with additional customization as necessary. The company services and supports clients nationwide and is totally dedicated to the support and implementation of the software for its clients. Read More

CRM for Manufacturing vs. Regular CRM


A couple of weeks ago, I published a blog post called Customer Relationship Manufacturing. In this blog post, I described the symbiosis between the sales and production departments within a manufacturing company, mentioned some customer relationship management (CRM) vendors that seem to have adapted their products for the manufacturing industry, and I also promised I would get back to you with

solutions crm  production volume. •    A solutions knowledge base will help customer service representatives solve problems more easily, but will also allow the production department to understand what problems and challenges customers are facing when using the products. •    Project management integration links tasks and processes from both departments, making them collaborate and work more efficiently. As mentioned in my previous blog on CRM for manufacturing, sales and production need each other to improve Read More

Relational Solutions


Relational Solutions, Inc (RSI) has been providing high quality Business Intelligence & Data Warehouse solutions since 1996. At RSI, we recognize the need for cost effective, subject-oriented solutions designer for "quick hit" applications that solve an immediate business need. We can typically implement these solutions in weeks, not months or years. We design our solutions around our Structured Process Methodology. Our methodology is an iterative approach that delivers business results quickly and at a fraction of the cost of our competition. It's a time tested, proven methodology that differentiates us from our competition. Our successes include the following customers: Pfizer, Libbey, Sherwin Williams, American Greetings, Glidden Paints, Henkel Consumer Adhesives, Ridge Tool, Dirt Devil, Markwins, Playtex, Gordon Food Service, Eddie Bauer, Kraftmaid, DealerTire, Merillat, Mills Pride, Chrysler, Timken Industries, and many more!

solutions crm  Solutions Relational Solutions, Inc (RSI) has been providing high quality Business Intelligence & Data Warehouse solutions since 1996. At RSI, we recognize the need for cost effective, subject-oriented solutions designer for quick hit applications that solve an immediate business need. We can typically implement these solutions in weeks, not months or years. We design our solutions around our Structured Process Methodology. Our methodology is an iterative approach that delivers business Read More

Top Business Intelligence Solutions 2009


To find out, simply use TEC's business intelligence evaluation center to compare how more than 20 leading BI solutions meet your companys needs.

solutions crm  Business Intelligence Solutions 2009 New developments in business intelligence (BI) software have made BI more accessible, affordable, and valuable to your business than ever before. And now you can get the benefits quickly, with much smaller implementation budgets and timelines. The leaders include SAP BusinessObjects Edge Business Intelligence, ProClarity by Microsoft, Hyperion System 9 by Oracle, Exact Business Analytics by Exact Software, Infor PM 10, IBM Cognos 8 BI, MicroStrategy 9, and Oco Read More

DLT Solutions, Inc.


Provide our end customers with the best possible information technology solutions--software, hardware and the services to make them work. Provide vendor partners, resellers and end customers with fast, flexible, responsive and trouble free execution in everything we deliver-sales, marketing, consulting and operational support.

solutions crm  Solutions, Inc. Provide our end customers with the best possible information technology solutions--software, hardware and the services to make them work. Provide vendor partners, resellers and end customers with fast, flexible, responsive and trouble free execution in everything we deliver-sales, marketing, consulting and operational support. Read More