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Featured Documents related to
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speech ivr
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.
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Sit Down and Have a Long Talk with Your E-Business Application
Locus Dialogue Inc. announced a solution developer partnership with Great Plains. Through this partnership Locus Dialogue will speech-enable access to solutions from Great Plains. I can hear it now… 'DAMN IT, JIM !! I’m an e-commerce app, not an ACCOUNTANT!'
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8/25/2000
Recognition for IP Telephony Open Source Style » The TEC Blog
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14-11-2007
Cisco Steps into E-Mail Management
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company mailboxes or to a Web site, has been chosen by brand name companies for inbound e-mail response management.
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Voice of the Customer Analytics
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The Wizardry of Business Process Management – Part 3 » The TEC Blog
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: aig, alan trefler, bam, bank of america, bpa, BPM, business activity monitoring, business agility, business process automation, business process management, business rules, citibank, CRM, csr, customer service representative, declarative rules, financial services, healthcare, Insurance, microsoft visio, pega, pegarules process commander, pegasystems, sbr, skills based routing, sla, smartbpm, soa, stp, straight through processing, wizard of oz, workflow, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc..
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Enterprise Applications Vendors Going Viral and Social: Another Take » The TEC Blog
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: big erp, bpo, Cloud Computing, corefino, crowdsourcing, groundswell, infor, lars lawson, on demand software, oracle oratweet, SaaS, social capital, social media, unknown cfo, viral marketing, web 2.0, wisdom of the crowd, YouTube, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
05-01-2010
Nortel and Clarify: Was There Ever Synergy Enough to Support this Marriage?
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with Nortel expecting losses in the order of US$19.2 billion, Clarify may be jettisoned at a significant loss.
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PLM (Vendors) and Lean Product Development—Part 3: Siemens PLM Software » The TEC Blog
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Hosted PBX Buyer s Guide for Small and Medium Businesses
Hosted PBX Buyer's Guide for Small and Medium Businesses. Documents and Other Package to Use In Your Small and Medium Businesses. A hosted Internet protocol private branch exchange (IP PBX) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet protocol (VoIP) and get a new range of features and capabilities. While there are several IP PBX options, hosted applications are usually quicker and cheaper to install. Discover the critical features and services your SMB needs in a new hosted phone system.
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Vox Populi: Is The Use of Polygraph Testing In Human Resources Ethical or Useful? » The TEC Blog
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Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction center managers must deliver greater value on smaller budgets. But you can’t simply cut costs and services, or your customers won’t remain satisfied. To better weather the economic storm, release the untapped potential of your interaction center with software that maximizes your workforce management capabilities. Learn how to go beyond traditional channel data for bigger contact center return on investment.
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6/26/2009 11:04:00 AM
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