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Mistakes in Performance Management
Performance reviews are typically based on the definition of what an employee was originally hired to do. However, appraisal systems fail to address the fact
Diary which enable all staff to comment on the performance of their objectives all the way through the year. They can then come to a review fully informed, with meaningful content and have a higher quality conversation than if they were using a manual system. You cannot create objectives for all positions We have often heard this comment from both HR and line managers. The truth is, every position can and should have objectives. In addition to the two methods most often used for senior management (Stra
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Staff Scheduling for the Health Care Industry
Staff Scheduling manages the scheduling of hospital employees, primarily nursing staff.
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Heads Roll at Consulting Giant in Wake of SEC Investigation
Recent findings by the SEC prompted global management consulting firm PricewaterhouseCoopers LLP to dismiss a number of its consultants, including five partners
from other regions when staff shortages exist for a given engagement. Partners who are asked to donate staff are reluctant, since doing so can prevent them from manning potential projects within their own regions. Instead of taking a global view of its project slate, PwC undermines its global objectives in this endless tug and pull.. Users need to be aware of this often overlooked fact and ask the proposal team to confirm resource availability for the project.
SAS/Warehouse 2.0 Goes Live
SAS Institute has announced the production availability of SAS/Warehouse Administrator software, Version 2.0. This new version provides IT the ability to
and freeing up IT staff for other projects. Version 2.0 offers proactive information delivery with the addition of publish-and-subscribe tools robust enough for the entire enterprise, and offers enhanced intelligent access to data sources including SAP AG's R3, Baan, Oracle, DB2, Teradata, SQL Server 7.0, Sybase and many others. SAS Institute was voted No. 1 in data warehousing and business intelligence in DM Review's 1999 Data Warehouse 100. SAS/Warehouse Administrator is a key component of this award-w
Choosing a Solution for Web Filtering: Software, Appliance, Managed Service?
There are three types of web security solutions: software-based, appliance-based, and managed services. Each needs to be evaluated against several key buying
approach that can benefit staff motivation. Similarly, the service is designed to accommodate the increasingly blurred lines between employees' home and work lives and private and professional identities. In many ways, the web has played a key role in blurring these lines and creating challenges and opportunities as a result. The industry-leading flexibility inherent in MessageLabs intuitive policy-building engine therefore delivers vital benefits. Administration of the service is undertaken from a user-f
E-mail Archiving: A Business-critical Application
Small and medium businesses are especially vulnerable to disruptions caused by e-mail loss, compliance demands, and the threat of e-discovery. Yet these
service, companies save IT staff and employee time, storage, hardware, and software investments, while it also facilitates regulatory compliance measures. All of this cuts costs while improving employee productivity and customer satisfaction. Increased Protection With a service-based solution such as MessageLabs Email Archiving there is no guess-work involved in selecting messages and files for protection. Employees and management are assured that their correspondence is safe and easily retrieved. Because
SAP Posts Solid Q499, but Warns of Q100
On January 24, SAP announced its preliminary year-end results and warned that the costs of its new employee stock option plan and marketing and staff additions
plan and marketing and staff additions for its mySAP.com Internet software system would likely outpace sales in the first quarter of 2000. However, strong fourth quarter 1999 and year-end results announced on the same day gave SAP a very good standing entering the New Year. Sales grew 18% to EUR 5.11B ($5.13B U.S.) in 1999 from EUR 4.32B ($4.34B) from 1998. Year-end pretax profits, excluding charges for the employee Stock Appreciation Rights (STAR) plan, grew 18% over 1998 to EUR 1.120B ($1.125B) from
Case Study: Faronics Deep Freeze and Mobile County Public School System
The Mobile County Public School System was frustrated with frequent attacks by viruses and malware on its student and staff workstations. The school district’s
on its student and staff workstations. The school district’s IT department searched for ways to gain more control over the multi-user computer environment. With Faronics’ Deep Freeze servers, IT now has centralized control of workstations, and increased protection against the effects of spyware, malware, and viruses.
A Real-world Financial Performance Management Solution for Midsize Organizations
Growing midsize businesses may not have the staff, experience, time, or budget to select, implement, and manage complex tools for data storage, planning
may not have the staff, experience, time, or budget to select, implement, and manage complex tools for data storage, planning, budgeting, forecasting, analytics, and reporting. But you can’t rely on familiar—yet limited—spreadsheets for all of your financial performance management needs. Learn about a financial performance solution created specifically for the midmarket—and how it can help you.
Each year, companies invest substantially to create an annual budget, spending heavily on specialty software, staff overtime, and temporary help for data entry.
heavily on specialty software, staff overtime, and temporary help for data entry. In a perfect world, these investments would deliver excellent returns—but often, they simply don’t. Learn budgeting, forecasting, and financial performance management best practices that can help you maximize budgeting benefits and minimize budgeting pain.
Driver-based Budgets and Forecasting
Line managers and finance staff are frustrated by the inability of spreadsheet-based planning systems to deliver useful budgets and rolling forecasts. A major
Line managers and finance staff are frustrated by the inability of spreadsheet-based planning systems to deliver useful budgets and rolling forecasts. A major problem is the disconnect between the operational elements of business and financial plans. What's missing is driver-based planning, a best-practice methodology where financial plans incorporate assumptions about business activities modeled to drive financial data.
Using CRM to Boost Call Center Performance
Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the
advantage. Providing call center staff and their managers with the right customer relationship management (CRM) tools for interdepartmental coordination, real-time pipeline visibility, a centralized database, and actionable intelligence improves overall performance and accountability. This white paper aims to enable CRM strategy.
Case Study: National Aquarium in Baltimore
Limited office space at the National Aquarium in Baltimore required staff to share computers, resulting in several security risks and inefficiencies. For more
Aquarium in Baltimore required staff to share computers, resulting in several security risks and inefficiencies. For more efficient and secure computer sharing, enhanced data security, and reduced support time, the Aquarium moved all users to Windows Vista. Learn how the move has reduced login time from 15 minutes to 5 seconds, provided faster access to information, and more.
J. Gold Associates
J. Gold Associates provides information technology consulting, research, and analysis. Services the company offers include plan reviews, workshops, market
Case Study: Ariba, Inc.
Ariba, Inc., with over 1,500 employees, makes software to help companies assess, capture, and reconcile spending. Post-merger, Ariba wanted to assess its staff
wanted to assess its staff’s strengths and weaknesses, and looked for a program to help measure competencies in sales and consulting. With SumTotal’s ResultsOnDemand platform as part of its Competency Development system, Ariba identified the top—and bottom—three competencies. Find out how.
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