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Agile Information Systems: Conceptualization, Construction, and Management
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Customer service is more than a department; it's an essential strategy for growing a business. No one knows that better than TruServ Corporation, an organization formed in 1997 by the merger of Cotter & Company and ServiStar Coast to Coast. Today, the $2.2 billion Chicago-based cooperative supports over 6,400 independent retailers worldwide working under identities like True Value, Taylor Rental Center and Home & Garden Showplace.
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Case Study: Qualitel Corporation
Qualitel couldn’t keep up with the growing demand for its electronics. With revenues increasing 30 to 40 percent per year, its order entry and accounting systems were rapidly becoming obsolete. Qualitel needed a solution—and fast. Just one year later, after selecting and implementing an enterprise resource planning (ERP) system, Qualitel’s revenue exploded 471 percent to $12.89 million (USD).
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Commence Corporation
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: Founded in 1988, Commence® Corporation is a leading provider of Customer Relationship Management (CRM) and Business Process Automation software. The company provides a diverse suite of customer management software solutions that integrate people, processes and technology for improved agility and business performance. Companies that have implemented Commence’s customer management software have realized significant improvements in sales execution and customer service. Commence has been the recipient of numerous CRM industry awards throughout its rich history and was the original developer of IBM Current, a desktop contact management program and IBM SuperSELL, a sales force automation solution. Commence software has also been sold under private label by companies such as Compaq Computer, Lucent Technology and other third party organizations. Today, Commence CRM is distributed around the world and is used by several thousand companies to manage their business and their customer relationships.
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Intel Corporation has announced a major reorganization, in an attempt to address some of the problems that have plagued it in the past year.
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Production Modeling Corporation
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Apptricity
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: Apptricity's application solutions address the customization and integration of supply chain management (SCM), spend management, and workforce management systems. Apptricity's customers include the United States Department of Defense, Wal-Mart stores, TXU Corporation, Cooper Cameron Corporation, H.E. Butt Grocery (Forbes Private 10), DAK America's Chickasaw Nation Industries, among others.
Heiler Software Corporation
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: Located in Detroit, Michigan (US), Heiler Software Corporation offers multilingual solutions for manufacturers, trading partners, and purchasing organizations allowing automatic updates across different electronic sales channels and in different currencies. Software solutions for product information and catalog management can be integrated with systems from SAP and other business software providers. Its software is used by more than 100,000 licensed users.
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