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Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

structure outsourcing  company-outsourcer fence regarding the structure of outsourcing governance. However, we’ve learned that all the rules in the world won’t ensure the successful deployment and management of an outsourced relationship. Clearly, the need for effectively defi ned mechanics and service levels is important, but all those checks and balances are only as good as the cultural alignment of the two partners. OneNeck has developed a fairly simple defi nition of cultural alignment through our years of providing Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » structure outsourcing


Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing
Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will

structure outsourcing  changes the way organizations structure, operate, compete, and deploy resources. Consequently, several organizations have stumbled while experimenting with offshore and outsourcing in the past, and will continue to do so in the future unless they use a methodology to develop an outsourcing process. Without an appropriate process, an offshore initiative can result in increased costs, loss of customers, and the attrition of employee morale. Planning Before Execution Will Expose Major Pitfalls The planning Read More...
Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the

structure outsourcing  type of feefor- service structure often leaves customers frustrated and disappointed with an outsourcing relationship that complicates billing while delivering “just enough” support. Utility/On-Demand Hosting - These outsourcers provide hardware and/or software on an as-needed basis, typically priced according to the number of users. Customers pay only for what they use, as they would for any utility, such as electricity. Among the advantages of this model is that the outsourcer, in providing a Read More...
Outsourcing Supply Chain Planning Processes
Supply chain planning tools deliver potentially tremendous savings when well implemented, and wreak havoc when they fail. A company considering an outsourcing

structure outsourcing  how to modify the structure of the model to represent changes in the supply chain. This breadth of knowledge is difficult to maintain outside the organization. A typical worst-case scenario occurs when the overnight planning run fails, and the original resource from the outside provider—the resource that developed the solution model and initially supported it—is no longer available. The current support person doesn't know the model well enough to single-handedly diagnose the problem. The planner or Read More...
Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

structure outsourcing  categories: Application software I.T. infrastructure Business process outsourcing (BPO), and Manufacturing This is Part Two of a three-part note. Part One discussed the history of outsourcing, described outsourcing pros and cons, and introduced offshoring concepts. This part defines and describes common types of outsourcing. Part Three will recap outsourcing approaches and categories, describe recommendations for firms looking to outsource and describe recommendations for outsourcing providers. Read More...
University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A

structure outsourcing  of Canberra Achieves a Step Change With Offshore Outsourcing This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A broad coverage and decentralized approach to administrative support, coupled with lowering student demand and increasing budget deficit contributed to UC’s diminishing performance and margins. In order to rebuild its competitiveness, increase profitability and refocus on Read More...
Best Practices: Financial Due Diligence and the Outsourcing of Freight Bill Audit and Payment
There are significant advantages to outsourcing freight bill audit and payment (FBAP), not the least of which is the potential for reduced costs. And while

structure outsourcing  Practices: Financial Due Diligence and the Outsourcing of Freight Bill Audit and Payment There are significant advantages to outsourcing freight bill audit and payment (FBAP), not the least of which is the potential for reduced costs. And while nothing can be outsourced without some risk, there are a number of steps that can be taken to ensure a successful relationship and minimize the financial risk to the outsourcer. Know what steps your company can take to ensure you get the most out of outsourcing Read More...
Application Software Outsourcing: Buyers Are Seeking More Expertise from Providers
In a previous blog post, based on TEC’s outsourcing selection criteria, I summarized 6 types of experiences that a buyer should consider when choosing the best

structure outsourcing  Software Outsourcing: Buyers Are Seeking More Expertise from Providers In a previous blog post , based on TEC’s outsourcing selection criteria, I summarized 6 types of experiences that a buyer should consider when choosing the best provider for application software outsourcing projects. Since then, my interest has been raised to the level of taking a further look into outsourcing buyers’ requirements for their potential providers’ expertise in a real selection process. Thanks to TEC’s Ou Read More...
Sunny Malta as an Nearshore IT Outsourcing Location
Enterprises, largely based in the US, UK, Japan, and Austraila, are turning to offshoring as a way to minimize costs. The biggest offshoring region is currently

structure outsourcing  mega deals and IT infrastructure contract renewals to include AO The Asia/Pacific region Valued in 2003 at $ 1.6 billion, expected to reach $ 3.2 billion in 2008 Except for Australia, far behind America's and Europe IT infra outsourcing exceeds AO by far, AO is usually part of a complete OS deal Japan Valued in 2003 at $ 4.9 billion, expected to reach $ 9.4 billion in 2008 Relatively immature market, due to mainly custom applications and cultural aspects Adoption of packages application software Read More...
Outsourcing Security Part 2: Measuring the Cost
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

structure outsourcing  Security Part 2: Measuring the Cost Introduction For organizations of all sizes, outsourcing security is becoming an increasingly attractive method for maintaining a strong security posture. In fact, outsourced security is the fastest growing segment of the information security services market, according to a recent Gartner Dataquest study. Often, the decision to outsource security is based on cost: Can the company effectively outsource or co-source security management functions while still Read More...
Accelerated Outsourcing
Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain

structure outsourcing  Outsourcing Chief financial officers (CFOs) and procurement directors want to speed up and simplify the outsourcing provider selection process, to reduce costs and gain benefits sooner. Here are key issues you should consider when fast-tracking the process of scoping and negotiating a sourcing transaction. Collaboration and interaction are key to shortening the process while still achieving your end goal. Find out more. Read More...
Outsourcing as a Revenue Enabler
The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the

structure outsourcing  as a Revenue Enabler The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better. Read More...
Using IWR to Cut Labor Costs without Outsourcing
Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as

structure outsourcing  IWR to Cut Labor Costs without Outsourcing Intelligent word recognition (IWR) provides a competitive advantage for operations that rely on the conversion of paperwork into computer-usable form, such as data entry departments of big government agencies and large financial institutions. In fact, IWR can automate data entry at a cost so low that it enables users of the technology to successfully compete against offshore service bureaus. Read More...

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