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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 sum index field in navision 2009


APICS 2009 Preview Webinar Series, Session 5: Managing Inventory in a Changing Economy
The 2009 APICS International Conference and Expo is starting next week in Toronto (Canada). One of the educational tracks is focusing on how to manage inventory

sum index field in navision 2009  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Navision Becoming More Visible


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sum index field in navision 2009  April 21st, 2000 Event Summary In March Navision Software a/s, a Danish provider of financial and business management software solutions for the small-to-medium enterprises (SME) market, announced it has signed a global sales and distribution agreement with Microsoft Corporation Inc. that enables the company's partner network of more than 900 Navision Solution Centers to sell and distribute Microsoft BackOffice products integrated with Navision solutions. For many years now, we have worked closely with Read More

6 Secrets to Simplify Field Service


Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

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Today’s Challenges in Automated Scheduling . . . and What the Future Holds


If you spend your day wrestling with the complex logistical challenges of field service management, then you are aware that most companies—small, medium, and especially enterprises—are implementing technologies to relieve the stress, errors, and wasted expenses that had been an accepted aspect of manual scheduling. The core solution is automated routing. Download this paper and get the full story on automated scheduling.

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Trends in Customer Experience at TIBCO TUCON 2012


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Secure in a Foundry


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sum index field in navision 2009  June 9, 2000 Event Summary Foundry Networks, Inc. announced that it would be incorporating Secure Shell Technology into all high-performance switching devices free of charge. According to Ken Cheng, Vice President of marketing for Foundry Networks, The internet has become the mass communication medium and an economic way to communicate among remote sites. It is used increasingly to access networking devices for configuration and management purposes. By having the SSH technology bundled in as part of Read More

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Garbage in, Garbage out: Getting Good Data out of Your BI Systems


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Extending CRM Concepts in ERP Systems


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sum index field in navision 2009  Mandate: Building Capability Today Consumers are, as we all know (well, we are consumers ourselves), continually raising our expectations in our e-commerce experiences. Bob Heaney sees in this a mandate for companies to be able to provide next-day delivery on all items to any customer and all home or delivery locations. Companies such as  Amazon ,  Walmart ,  Macy's , and others are heavily investing in distribution centers and technological and digital process capabilities to offer next-day delivery. Read More

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