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Documents related to » Sun Support


Industry Support in WCM » The TEC Blog
Industry Support in WCM » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s software

SUN SUPPORT: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

Bad Customer Support Is Not a Software Problem » The TEC Blog
Bad Customer Support Is Not a Software Problem » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more

SUN SUPPORT: CRM, customer service, customer support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
29-02-2012

Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth
Case Study —Holland Bulb Farms: Online Flower Provider Manages Web Store to Support Company Growth With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions, expenses, and purchases. With Everest, the company found the all-in-one solution it needed—and within the first month of going live, saw a 300-percent return on investment. Learn more.

SUN SUPPORT: Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Case Study: Holland Bulb Farms—Online Flower Provider Manages Web Store to Support Company Growth Source: Everest Software Inc. Document Type: Case Study Description: With over 25,000 customers, Holland Bulb Farms of Wisconsin (US) needed a more efficient way to sell and market its gardening items on the Web. The company wanted an integrated system to keep track of its growing number of transactions,
7/11/2008 8:53:00 AM

SSA Seeks Support from Synquest


SUN SUPPORT: SSA Seeks Support from Synquest SSA Seeks Support from Synquest Steve McVey - October 1, 1999 Read Comments SSA Seeks Support from Synquest S. McVey - October 1st, 1999 Event Summary On Sept. 28, System Software Associates announced a joint marketing and development agreement with SynQuest, Inc. The deal will enable SSA to sell SynQuest Manufacturing Manager software to its existing customer base and to prospective customers globally. In addition, both companies will jointly develop software to integrate
10/1/1999

Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture
Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal's integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single technology platform. Find out how SumTotal helped Lion Nathan support its market-connected achievement culture, while promoting leaders from within the organization.

SUN SUPPORT: Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture Top Australian Beverage Maker Leverages SumTotal to Support an Achievement-driven Culture Source: SumTotal Systems Document Type: Case Study Description: Lion Nathan, a leading Australian alcoholic beverage maker, deployed SumTotal s integrated talent management platform to bring its primary processes, including employee performance and goals, succession planning, compensation, and 360 feedback, into a single
5/31/2011 2:54:00 PM

Comprehensive Operation Support Systems and Customer Care Solution
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

SUN SUPPORT: Comprehensive Operation Support Systems and Customer Care Solution Comprehensive Operation Support Systems and Customer Care Solution Source: Persistent Systems Pvt Ltd Document Type: Case Study Description: Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and
1/10/2006 12:30:00 PM

Enterprise Mashups to Support Your Business Objectives
Business users have become more technically adept, and they expect more accessibility and flexibility in their business applications. Many have become accustomed to the high standards of customization they encounter on the Web. And they’re demanding a similar experience from the organizations for which they work. Discover tools that enable your employees to contribute substantial strategic value to your organization.

SUN SUPPORT: Enterprise Mashups to Support Your Business Objectives Enterprise Mashups to Support Your Business Objectives Source: IBM Document Type: White Paper Description: Business users have become more technically adept, and they expect more accessibility and flexibility in their business applications. Many have become accustomed to the high standards of customization they encounter on the Web. And they’re demanding a similar experience from the organizations for which they work. Discover tools that enable your
4/9/2010 1:08:00 PM

ITIL Service Support Processes in Record Time
To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and instructions were combined with ITIL’s different service support areas.

SUN SUPPORT: ITIL Service Support Processes in Record Time ITIL Service Support Processes in Record Time Source: Implement Consulting Group Document Type: Case Study Description: To establish optimal service and support conditions, the case company, Naviair, chose to adapt and implement information technology infrastructure library (ITIL) service support processes. During the process, Implement Consulting Group assisted with facilitation, ITIL input, and lean competences and tools. The existing procedures and
1/28/2011 3:41:00 PM

TEC Launches a New Decision Support System: jDICE (just Decide—Ignore [Your Idiot] Customers and Employees) » The TEC Blog
TEC Launches a New Decision Support System: jDICE (just Decide—Ignore [Your Idiot] Customers and Employees) » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an

SUN SUPPORT: April fools, best practices, decision making methodology, Decision Support Systems, ERP selection process, jDICE, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
01-04-2010

‘Tis that time of the year when customer and technical support people go crazy… » The TEC Blog
‘Tis that time of the year when customer and technical support people go crazy… » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software

SUN SUPPORT: TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
25-12-2009

Make em Beg for It—How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system (ERMS) project you need to know the pain points of all the departments in your organization. By asking the right questions of each department you’ll be able to develop your business case and create a persuasive analysis on the cost benefit for EDMS/ERMS.

SUN SUPPORT: Make em Beg for It—How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems Make em Beg for It—How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems Source: TRAC Records Document Type: White Paper Description: To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system (ERMS) project you need to know the
3/24/2006 12:22:00 PM


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