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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 support desk system


Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems

support desk system  Oracle Databases . These support services and solutions range from basic help desk to comprehensive support, including running full enterprise R/3 system activities, for up to 55 percent less than the same support services from SAP. Additionally, Oracle's recent announcement that it will seriously undercut Red Hat 's maintenance and support prices for Linux shows how tempting a competitive weapon such as a discounted S&M program can be. Nonetheless, it is a sword that cuts both ways, and by preying on

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » support desk system

Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System


The days of telephone switchboard operators are long gone. In today's electronic age, through private branch exchange (PBX) technology, operators have been replaced with Internet protocols that automate the switchboard process. But how can you make the most of your modern phone system when you're not really sure how it works? Discover some tips and tricks that can help you understand—and optimize—your business phone setup.

support desk system  to bill customers for support calls, gauge which employees are spending too much time on the phone, determine if any section in your automated attendant is creating a bottleneck and compare your records to the PBX server or telecommunications company for any payment discrepancies. Make sure that you are getting accurate information by coding groups and departments correctly and refine your call accounting reports so that they deliver information in an easy-to-use form. Conference Calling Conference Read More

11 Criteria for Selecting the Best ERP System Replacement


An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can open unlimited business opportunities. The cornerstone of this effort is finding the right partner. And since your long-term business strategy will shape your selection, it’s critical that your ERP provider be part of your vision.

support desk system  by you and your support person. Web-Based Training and Solution Webinars On-line training right from your desk or from a conference room with other attendees. Webbased courses are an easier and more affordable training option delivered by experienced instructors with comprehensive curriculum. Training webinars provide a presentation of each training topic along with software demonstrations. Client solution webinars provide you with valuable, in-depth information about enhanced application solutions for Read More

Standardizing on One ERP System in a Multi-division Enterprise


In an enterprise with multiple operating divisions, should the enterprise standardize on a single set of software? Recent broadening of major ERP products’ scope and the advent of Web-based product architecture may tempt corporations to consider deploying this concept. Although the enterprise can generate many benefits from standardization, they may also create other issues that often result in disruptions.

support desk system  capabilities, as well as support for a wide range of platforms and integration standards, solid portal and/or trade exchanges initiatives, and diverse vertical industry solutions of your interest, and negotiate a corporate-level agreement with that vendor. For geographically remote and peculiar divisions, and for divisions with esoteric functional requirements, identify a limited number of appropriate Tier 2 vendors. Replace all existing systems (legacy and/or third-party bolt-on solutions) that are Read More

Enterprise Process Improvement (EPI) Software: Customer and Software Vendor Collaboration


Having just completed implementing your enterprise-wide software, you are about lean back, put your feet up on the desk, and enjoy the fruits of your labor. Not so fast! While you were completing your implementation project, a new release of the software may have already hit the street or, for sure, there is one in the pipeline. Now you are faced with the decision as to if and when to take on the new release. Maybe now is the time to look at how a new class of software tools, enterprise process improvement (EPI), can assist you in the upgrade decision.

support desk system  re-committed to implementation and support tasks such as piloting the software, retraining users, converting data from external systems, modifying custom reports for data elements changes, and re-applying enhancements. Perhaps to a lesser degree than their involvement in the original software implementation, the use of vendor consultants is usually required and highly recommended. If you can resurrect the original project team, you may be able to implement the new release at 50 percent of the original Read More

Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support


Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.

support desk system  Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com introduced a series of Service Cloud Read More

How to Create a Business Case for Your Human Resources System


Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not traditionally considered a profit center. You need a business plan to gain management buy-in for your proposed HR project. Not sure what your plan should address? Find out the key components of a persuasive and detailed business case, so you can get support for your initiative.

support desk system  the time spent getting support for the project as well as managing the project implementation. Software – be sure to include the license and support costs or the monthly cost of using software as a service. If you are doing a multi-year analysis, don’t forget to account for price increases. Hardware – the cost of servers, network equipment, if you don’t know the costs yet, leave the line item in with a placeholder. Implementation & Installation – the cost of implementing and training on usage Read More

Case Study: Poudre Valley Health System


In 2006, Poudre Valley Health System (PVHS) was about to open a new hospital in Colorado (US). PVHS’s human resources (HR) department saw the need to change some existing processes, including the method of referencing job candidates. After one year of using a new HR hiring process solution, PVHS was able to predict supervisor evaluations of new hires and had the potential to save over $850,000 (USD). Learn more.

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Selecting a CMMS System


There are many CMMS and MRO systems in the market, each one with specific features that can bring benefits to airlines or repair shops. An airline's needs must be defined by the process, which help establish an objective that will ultimately select the best system.

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PBX Phone System Buying Guide


PBX phone systems (private branch exchange) have many advantages for businesses of any size. In a hosted setup, the customer just signs up for a service, rather than buying and maintaining expensive hardware. In addition to basic phone features, PBX phone systems offer other features such as customized abbreviated dialing, direct inward system access, follow-me calling, and shared message boxes. This guide gives a brief overview to the points to consider when purchasing a PBX phone system.

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Brain of Supply Chain System


Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because it works on top of all other software tools that plan, monitor, and control supply chain activities and control them.

support desk system  Advanced planning and optimization,APO,enterprise resource planning,supply chain management,customer relationship management,advance planning,advance scheduling,optimization,capacity,constraints Read More

8 Questions to Ask to Successfully Negotiate a Phone System Deal


The process of determining which phone system is best for your organization’s needs can be a time-consuming process. Yet, it demands your due diligence because if you choose the wrong system, it can be not only a costly mistake, but also one with long term consequences if your team is stuck with a system that doesn’t fulfill your business needs. Here are eight questions to ask phone system vendors before you agree to purchase.

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How Performance Support Creates High-performance Employees


Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.

support desk system  Performance Support Creates High-performance Employees Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go. Read More

Matching the Correct Phone System to Your Business


Are you spending more time than you anticipated shopping for a new business phone system? This comprehensive listing reviews leading phone systems on the market for small-size businesses; medium-size businesses (includes both on-premises and hosted solutions); and enterprise-level businesses. This guide will help streamline your search for a new phone system, so you focus on those systems that are appropriate for your needs.

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Guide for Serious Business Phone System Buyers: What You Need to Know Before You Buy Your New Business Phone System


You’re on a budget and need the right kind of phone for your business. But before diving into the sometimes overwhelming market, there are a couple of things you might want to know first. This guide offers unbiased information to equip the small business owner with the tools to make the right business phone decision for your business. Download now.

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